Briauny Walton

Las Vegas, NV *****

ad11td@r.postjobfree.com

+1-414-***-****

Resourceful Call Center Representative who consistently meets and exceeds productively goals, proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights:

Troubleshooting

Service and Support

Computer software savvy

Friendly People Person

Highstandards

Trainer

Conflict resolution

Problem Solver

Critical Thinker

Authorized to work in the US for any employer

Work Experience

Customer Service Representative, Conduent

Conduent - Milwaukee, WI

June 2021 to November 2023

1. Maintain customer relationships

2. Multi tasking

3. Handling escalated calls

4. Wisconsin trust fund

5. Checking on child support payments

6. Inbound calling no outbound calling

7. Empathy

8. Ownership

9. Soft phone

10. Microstword, SAP

FIS

Fraud Support Associate - W Milwaukee, WI

February 2019 to September 2020

handling inbound outbound calling cold calling warm transferring giving good customer service handling credit cards, monitoring fraud accounts unblocking and blocking account, having access to personal information .

Collections Representative

Associated Bank - Milwaukee, WI

February 2017 to May 2020

• Training

• Multi tasking

• Working with signature systems

• learning how to operate with different systems

• Collections

• Working with excel

• working with personal data base information

Customer Service Representative

CSE - New Berlin, WI

December 2018 to August 2019

• Consulted with customers to determine best methods to resolve service and billing issues.

• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

• Order Entry

• Cross-trained staff members, resulting in 100]% increase in customer satisfaction ratings. Amazon Customer Service

Apex Systems - Portland, OR

January 2016 to September 2018

• Answer question related to COVID

• Answering incoming calls

• Handling all information asked or required

• Doing calls in a timely fashion

• Having great customer service .

• Working from home

Time Warner Cable

Call Retintion - Milwaukee, WI

June 2014 to July 2017

• Escalated customer concerns, store issues and inventory requirements to supervisors.

• Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.

• Reviewed account and service histories to identify trends and issues.

• Answered customer questions and addressed concerns, resulting in 100]% reduction in complaint calls. Technical Advisor

Concentrix - Milwaukee, WI

January 2015 to May 2016

-Troubleshooting Apple Products

-Building customer loyalty

-Great customer service skills

-Apple Computers

-Reading Articles To Help Understanding

-Allowing Customer Loyalty

- Keeping Customers Happy

-Setting Appointments For Customers

Financial Customer Service Representative

Empower Retirement/Great West Financial - Milwaukee, WI November 2012 to October 2015

• Handling retirement plans

• 401k,403,457 retirement plans

• Being reliable, energetic, motivated, enthusiastic, and ethical

• Maintaining personal information

• reading verification scripts

• Giving customers quotes when needed

Customer Service Representative

Pic n Save - Milwaukee, WI

September 2012 to June 2014

• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Handling Money

• Maintaining friendly relationships

Education

High school or equivalent

Project Stay High School

Skills

• Customer Service (3 years)

• Call Center (3 years)

• CSR (4 years)

• Customer Care (3 years)

• Microsoft Windows

• Order Entry

• Operating Systems

• Help Desk

• Customer service

• Negotiation

• Sales

• Order entry

• Help desk

• Cash handling

• SAP

• Software troubleshooting

• Windows

• Conflict management

Contact this candidate