BEVERLY COLLINS, CPCU

Phone: 512-***-****

Email: ad11t1@r.postjobfree.com

Address: **** ******* ****** ****,

Garland, TX 75041

WORK EXPERIENCE

Clearlink, Remote USA

Licensed Healthcare Sales Representative, July, 2023 to Present

• Assist individuals in understanding their Medicare coverages and selecting the right products, services and best solutions to meet their personal health and financial needs;

• Provide customer service and sales where I take inbound calls and make calls out to provide follow up;

• Respond to customer inquiries and select the best solution in an efficient manner Thomas J. Henry, Dallas (Irving), TX

Paralegal, May 2023

Assist with and attend trial;

Assist with preparation for depositions, including expert depositions,

Obtain and maintain medical and billing records,

Maintain high volume calendar and litigation deadlines; TTEC, Remote USA

Licensed Healthcare Sales Representative, October 2022 to April 2023

• Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs;

• Provide customer service and sales where I take inbound calls and make calls out to provide follow up;

• Respond to customer inquiries and select the best solution in an efficient manner

• Identify additional needs customers may have and help them to upgrade products or services Corner Luscious, Garland, TX

Ecommerce Owner & Operations Manager, September 2020 to October 2022

Manage buying and selling goods online via my Shopify website;

Manage customer service issue resolution and ensured high satisfaction for customers

Facilitate and perform procurement of new inventory Liberty Mutual Insurance Company, Plano, TX

Senior Litigation Auditor, March 2020 to September 2020

Conducts the review/audit of law firm invoices for outside law firms for compliance with Liberty Mutual Guidelines and for reasonable and appropriate billing practices.

Assess law firm invoices for work performed at appropriate timekeeper levels and compensable time charged relating to legal work billed, across all types of litigation. Reviews and reduces law firm billings accordingly.

Collaborates with various claims departments for more effective litigated cost control. Utilize budgets, meetings, presentations and claim file and document review to obtain claim strategy information and apply during review process.

National Lloyds Insurance Company, Dallas, TX

Compliance & Litigation Manager, September 2019 to March 2020

Conduct reviews of laws and regulations for business impact and convey requirement for awareness and action.

Provided compliance input on business action plans, projects or operational requests.

Investigated and responded timely to regulatory examinations, consumer complaints, and inquiries.

Identified outstanding compliance issues and oversee proper implementation of business requirements

Utilized strong leadership skills in interacting with counsel, customers or team members. National Lloyds Insurance Company, Dallas, TX

Paralegal and Litigation Manager, September 2014 to September 2019

Reviewed and analyzed lawsuits and determined assignment of counsel;

Developed and executed strategy as agreed with defense counsel; manage attorney billing;

Monitored open/closed suit spreadsheet with paid/incurred reserves and mediation/suit dockets;

Reviewed with SVP of Claims all handling procedures and billing guidelines to bring about a lower claim expense loss ratio, which resulted in more profit dollars for the company.

Oversaw the issuance of Legal Holds; oversaw calendar releases of Legal Holds upon closure. OneWest Bank, FSB through Randstad Staffing, Austin, TX Paralegal/Mortgage Document Compliance, September 2011 to August 2014

Audited foreclosure and bankruptcy documents for accuracy and completeness;

Quickly identified errors and sequence issues; Ensured compliance of outbound forms;

Evaluated and ensured loan documents were correct;

Acted as liaison between lenders and the legal department; LICENSES

Texas Life, Accident, Health and HMO License

Texas Adjuster License - All Lines

EDUCATION

Degree: Bachelors of Arts in Professional Communication Alverno College, Milwaukee, WI Certification: CPCU (Chartered Property Casualty Underwriter) The Institutes

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