Account Manager Office
Resume:
MD
Misty Doan
Professional Summary
• Critical thinking and problem-solving
• Professionalism and strong work ethic.
• Oral and written communications skills.
• Communicates well with consumers.
• Dependable, honest, independent & team player.
Authorized to work in the US for any employer
Work History
Valued Merchant Services - Regional Account Manager Ocean Springs, MS
08/2023 - Current
Biloxi Bay Resort - Office Manager
Biloxi, MS
07/2021 - 12/2021
Generated leads through networking, cold calls, and industry connections.
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Renegotiated contracts with expiring accounts to continue relationships with current company clients.
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Communicated by phone, email and traveled for face to face contact for accounts.
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● Liaised between parent company and independent distributors. Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
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● Generated advertising brochure for vendor use.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
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● Maintained computer and physical filing systems.
● Managed over 75 calls per day, increased ROI by 10 % Created, maintained, and updated filing systems for paper and electronic documents.
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Updated reports, managed accounts, and generated reports for company database.
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Controlled finances to lower costs and keep business operating within budget.
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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
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*********@*****.***
Ocean Springs, MS 39564
Bold Profile
Skills
• Customer Service
• Administrative Experience
• Marketing
• Microsoft Office
• Microsoft PowerPoint
• Excel
• Adobe Dc
• Social media
● Sales
● Advertising campaigns
● Work Multi phone line
● Business Management
● Multitasking Abilities
Education
Expected in 12/2023
Mississippi Gulf Coast Community
College
Gautier
Associate of Applied Science: Business
Management
● Honor Roll 2021 -2023
● Phia Kapi Honor Society
● Micro Soft
● 3.1 GPA
Down South Cleaning - Cleaning Professional
Ocean Springs, MS
09/2019 - 04/2020
Seaward Services, Inc - Administration Executive
Pensacola, FL
11/2015 - 09/2018
Delivered quality customer service to address urgent needs and cleaning requests.
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Used time management and efficient cleaning methods to meet deadlines.
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Handled equipment, chemicals, and materials properly and with caution.
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Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
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Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
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Organized and used industrial cleaning products following strict safety procedures.
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Provided assistance to other staff members with cleaning of difficult areas.
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·Drafted articles and snapped all photos of ships arriving and leaving port, during the commissioning or decommissioning of all Naval vessels, and all ceremonies for NAS Base News Paper.
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· Promoted a welcoming environment while managing the receptionist area.
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· Answered multi-phone lines, created log sheets in Excel, and typed memos for the commander.
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· Prepared purchase orders, submits invoices for payment, and maintain the office supply inventory.
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● · On constant alert for weather conditions that may change
· Dispatched and guided in US Naval Ships which included Aircraft carriers to submarines
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● · Presented daily logs to the Commanding officer of Port Operations
● · Helped commission and decommission Naval ships
● · Coordinated meetings for Commanding Officer
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