MD

Misty Doan

Professional Summary

• Critical thinking and problem-solving

• Professionalism and strong work ethic.

• Oral and written communications skills.

• Communicates well with consumers.

• Dependable, honest, independent & team player.

Authorized to work in the US for any employer

Work History

Valued Merchant Services - Regional Account Manager Ocean Springs, MS

08/2023 - Current

Biloxi Bay Resort - Office Manager

Biloxi, MS

07/2021 - 12/2021

Generated leads through networking, cold calls, and industry connections.

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Renegotiated contracts with expiring accounts to continue relationships with current company clients.

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Communicated by phone, email and traveled for face to face contact for accounts.

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● Liaised between parent company and independent distributors. Met with customers to discuss and ascertain needs, tailor solutions, and close deals.

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● Generated advertising brochure for vendor use.

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

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● Maintained computer and physical filing systems.

● Managed over 75 calls per day, increased ROI by 10 % Created, maintained, and updated filing systems for paper and electronic documents.

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Updated reports, managed accounts, and generated reports for company database.

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Controlled finances to lower costs and keep business operating within budget.

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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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ad11st@r.postjobfree.com

228-***-****

Ocean Springs, MS 39564

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Skills

• Customer Service

• Administrative Experience

• Marketing

• Microsoft Office

• Microsoft PowerPoint

• Excel

• Adobe Dc

• Social media

● Sales

● Advertising campaigns

● Work Multi phone line

● Business Management

● Multitasking Abilities

Education

Expected in 12/2023

Mississippi Gulf Coast Community

College

Gautier

Associate of Applied Science: Business

Management

● Honor Roll 2021 -2023

● Phia Kapi Honor Society

● Micro Soft

● 3.1 GPA

Down South Cleaning - Cleaning Professional

Ocean Springs, MS

09/2019 - 04/2020

Seaward Services, Inc - Administration Executive

Pensacola, FL

11/2015 - 09/2018

Delivered quality customer service to address urgent needs and cleaning requests.

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Used time management and efficient cleaning methods to meet deadlines.

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Handled equipment, chemicals, and materials properly and with caution.

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Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

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Ordered and stocked cleaning supplies based on current workload and upcoming jobs.

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Organized and used industrial cleaning products following strict safety procedures.

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Provided assistance to other staff members with cleaning of difficult areas.

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·Drafted articles and snapped all photos of ships arriving and leaving port, during the commissioning or decommissioning of all Naval vessels, and all ceremonies for NAS Base News Paper.

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· Promoted a welcoming environment while managing the receptionist area.

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· Answered multi-phone lines, created log sheets in Excel, and typed memos for the commander.

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· Prepared purchase orders, submits invoices for payment, and maintain the office supply inventory.

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● · On constant alert for weather conditions that may change

· Dispatched and guided in US Naval Ships which included Aircraft carriers to submarines

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● · Presented daily logs to the Commanding officer of Port Operations

● · Helped commission and decommission Naval ships

● · Coordinated meetings for Commanding Officer

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