Audrey Marroquin

Grand Prairie, TX *****

ad11s3@r.postjobfree.com

+1-469-***-****

I am interested in full time/part time, and/or any type of seasonal work. I wholeheartedly enjoy daily interactions with others all day with coaching/training and monitoring employees, or the general public. Teamwork is the key to my success . My passion is giving people the best experiences and service we can because we want to and not because we have to. I work consistently with a positive and professional attitude. I am quick, confident and compassionate. I love setting reachable goals which allows others to bring out the best in themselves. I look forward to speaking with you. Thank you for your consideration.

Willing to relocate to: Grand Prairie, TX

Authorized to work in the US for any employer

Work Experience

Customer Order Specialist

AT&T Stadium - Arlington, TX

August 2023 to Present

Pick up shifts based on events at AT&T Stadium in food and beverage. Worked with Team to provide complete rhythm of dispersing food in bulk to departments, floors, fans and shops. Worked consistently fast paced until end of shift. Worked independently and with little to no supervision. Amazon Fulfillment Associate

Amazon Warehouse - Dallas-Fort Worth, TX

January 2020 to Present

Part Time occasionally picking up shifts periodically throughout all employment in between for extra money over the past years. Provided fast and accurate numbers at production and attendance. Worked approximately 8 hours a week off and on in warehouse settings at different DFW locations. Duties included packing, picking, pallet jack use to move products from one side to the other inside of buildings. Maintained punctuality, dependability and very acceptable stats. Very faced paced and little to no errors acceptable.

Patient Access Representative

Envision Radiology - Arlington, TX

November 2020 to August 2023

Check in and check out patients having to schedule exams in imaging such as MRI, CT, PET/CT, Nuclear Medicine, US, X-RAY and Mammograms. Proficient with PACS, Ambra for using, uploading and downloading priors, images and results. Strong knowledge in Medical Coding/billing and assisted as needed on a daily basis. Experience in verifying insurance information, correcting/revising orders and preps before exams. Uploading priors, providing images on disk and radiology determination of exams. Collected deductible minimums and organized payment plans for patients. Assisted technicians with paperwork and info on patient history to ensure of a better outcome and results for patients. Check In/Check Out Receptionist

TMI Sports Medicine - Arlington, TX

September 2016 to November 2020

Checked patients in and out in a fast paced environment in Orthopedics. Worked closely and professionally with Surgeons, Physician Assistants and Medical Assistants, making sure appropriate orders, referrals and clinicals were received. Strong knowledge in Medical Coding/billing and assisted as needed on a daily basis. Goal was to provide excellent patient care and treatment plans for patients who have been diagnosed with severe orthopedic issues, including Physical Therapy recommendations. Verified insurance prior to appointment, while making sure that patients were treated appropriately and with proper medical attention.

Front Desk Medical Receptionist

Swiftcare Urgent Care - Euless, TX

January 2014 to September 2016

Schedule patients and provide insurance verification, cash/credit handling and knowledge of general medical terminology. Strong knowledge in Medical Coding/billing and assisted as needed on a daily basis. Open/close duties. 12-hour shifts. Practice Management along with scanning, faxing and email medical records at request. Work closely with providers offering assistance and speedy accuracy. Knowledge of EMR systems and use of them on a daily basis. Professional appearance, approach and demeanor. CA Supervisor

Captel Service Specialists - Arlington, TX

February 2011 to January 2014

Responsible for providing leadership and guidance to Captioning Assistant team members. Preformed a variety of tasks including but not limited to encouraging and maintaining CA's to meet or exceed expectations in attendance, policy adherence and maintaining overall floor management. Supervise, monitor and formally evaluate job performances and provide on-going training with CA's of a team mass ranging from 10-20, depending. Monitored daily including feedback and coaching. Capacity to act as primary person of responsibility for entire captioning facility as needed. Provided assistance with customer service issues, and testing of new technologies with changes of new versions. Maintained a positive and professional work environment. While providing continuous feedback to Ca's regarding job performance, is handled with daily support and assistance. Junior Clinic Administratior

Massage Envy - Fort Worth, TX

October 2008 to June 2011

Open/close facility with full responsibility. Count and close cash drawer and computer systems. Sell quota of memberships daily, weekly and monthly. Train all new front end personnel and instruct on job duties. Responsible for weekly inventory counts on retail items. Set up, cancel or change appointments. Advise clients and families on general knowledge and addressed all concerns. Clean facility and do back checks every hour as well as final check before closing location. Assist in handling customer service issues and preform all manager on duty necessities with professionalism. Work various shifts and manage entire front and back staff when manager on duty. Troubleshoot when systems default in errors. Keeping calm in hectic situations to reflect on the clinic. Being dependable, making fast and accurate decisions was imperative. Also, being able to remain positive even around negative situations and attitudes. Education

Del Mar College - Corpus Christi, TX

2005

Skills

• Microsoft Office (6 years)

• Microsoft excel (4 years)

• Microsoft PowerPoint (3 years)

• Troubleshooting (8 years)

• Internet Research (10+ years)

• Management (3 years)

• Training (1 year)

• Call Center Management (2 years)

• Key Holder (1 year)

• Cash Handling (6 years)

• Retention (4 years)

• Time management (10+ years)

• Customer Service (10+ years)

• Customer Care (10+ years)

• Call Center (3 years)

• CSR (5 years)

• Customer Support (5 years)

• Data Entry (8 years)

• Typing (10+ years)

• Multi-line Phone Systems

• Administrative Experience

• Phone Etiquette

• Microsoft Outlook

• Supervising Experience

• Triage

• Medical Scheduling

• EMR Systems

• Medical terminology

• Clerical experience

• Medical Office Experience

• Insurance Verification

• Medical Receptionist

• EMR Systems (1 year)

• Practice Management (1 year)

• HIPAA

• Medical Records

• Patient Care

• Employee Orientation

• Team Work

• Windows

• Windows Xp

• Windows 7 (6 years)

• Supervising experience

• Leadership

• Sales management

• Guest services

• Customer service

• Conflict management

• Cash handling

• Cash register

• Hospitality

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