Tracy Tolota

314-***-****

ad11rb@r.postjobfree.com

Professional Summary

An accomplished experienced Certified Senior Scrum Master/Agile coach, product owner with over 6yrs experience in Utility, E-commerce,Healthcare, Salesforce,AWS cloud migration, Finance,Networking, engineering domain. Expertise in leading, coaching, mentoring cross Scrum teams in global environment through all Agile ceremonies like Daily Scrum, Sprint planning,Sprint Retrospective, support PO with healthy Backlog grooming/refinement, Facilitation of Sprint Demos,Facilitation of breakout sessions during PI planning and introduction of Agile best practices to enable team meet key projects deliverables.

Adept at optimizing and developing teams through employment of quality metrics like team velocity, burndown chart, cycle time and Lead time and Sprint reports. Works in collaboration with cross functional and self -organizing teams across various business areas. In-depth knowledge and handson expertise in implementation of project life cycle in various phases and stages of Software Development Life Cycle (SDLC) in waterfal and Agile (SCRUM,SPOTIFY, SAFE, KANBAN).

Tools:

Technical Skills: Azure DeVops, Atlassian Jira, Confluence,Microsoft Office,SharePoint, Word document,PowerPoint,Skype, Zoom, WebEx, Microsoft Teams, Slack,Version one, Idea Boardz, Easy Retro, Rally. Excel, Planning poker, Miro.

Competencies:

Change management, Global cross-functional team, Risk issues management, metrics reporting. Resolving Conflicts, Facilitation, Cross Functional Team, Provide Mentorship, Provide Coaching, Productive, Coordination, Strong Communicator, Scheduling,Facilitation,

Risk Management,

Problem-solving skills,

Servant Leadership and Strategic

Management.

filling in the intentional gaps left in the

Scrum approach (e.g., various Burn-down

technologies, Retrospective formats,

handling bugs, etc.)

Track Progress,Product Quality, Agile frameworks, Agile Methodology/ Mindset, Agile Ceremonies.

Professional Experience

SUNBELT RENTALS [eCOMMERCE]

02/2023- PRESENT.

SENIOR SCRUM MASTER

[PROJECT: Procure to Pay, Customer experience sites]

ENVIRONMENT: eCommerce.

●Provided daily project guidance and support to the team remove impediments, blockers, schedule and facilitate all Scrum ceremonies like the Daily scrum, backlog refinement, Sprint Retrospective,Sprint Demos for 4 teams and support with PI planning objectives, facilitate breakout sessions, facilitated quarterly PI events.

●Upheld framework and integrity of Scrum, Safe, Spotify and Kanban mindset, values, principles and practices.

●Identified project risks, initiated risk mitigation, and implemented risk reduction action plans.

●Facilitate Scrum events and activities and ensured team was realizing value from them.

●Utilize servant leadership approach in leading.

●Implemented agile scrum methodology and coordinated with QA, Development, IT in debugging systems.

●Coordinated with product owners to identify product backlog, participate in product backlog grooming, create release plan, and maintain sprint backlog.

●management planning & developed risk management & communication plans.

●Monitored schedule & risk and executed preventive / corrective action resulting from sprint retrospective.

PPL CORPORATION (UTILITY) 04/2022-02/2023 (CONTRACT)

SENIOR SCRUM MASTER

[PROJECT:Meta data migration, from legacy SharePoint.

Environment:Utility]

●Plan and led daily scrum and Agile development sprint planning meetings, backlog refinement, Demos, Retrospective meeting for multiple, concurrent projects and teams.

●Manage and support global team through the end to end Agile SDLC phases for Metadata migration from a legacy SharePoint environment.

●Mentor, coach and support team allowing smooth transition from waterfall to Agile mindset and adopting Agile best Practices.

●Coached Product Owner and Development Team in effective product backlog refinement, the definition of done, definition of ready and more.

●Coached Product Owner/ BAs and Development Team in effective product backlog refinement, the definition of done, definition of ready and more.

●Led daily scrum and Agile development sprint planning meetings for multiple, concurrent projects.

●Upheld framework and integrity of Scrum and Agile mindset, values, principles, and practices.

●Identified project risks, initiated risk mitigation, and implemented risk reduction action plans.

●Updated clients and management staff on project information by developing reporting systems.

●Decreased cycle times and met target margins by systematically executing Agile methodologies.

●Designed requirement traceability matrix to effectively trace project requirements.

●Facilitate Scrum events and activities and ensured team was realizing value from them.

●Utilize servant leadership approach in leading.

AIG CORPORATION (CONTRACT)

SCRUM MASTER. 01/2022 - 03/2022 [ Project:Cloud Migration, from onprem to cloud] Environment: Banking.

●Schedule and Facilitate all Scrum ceremonies like the Daily scrum, backlog refinement, Sprint Retrospective,Sprint Demo facitation for 4 teams and support with PI planning objectives, facilitate breakout sessions, facilitated quarterly PI events.

●Responsible for integrating Feature requests into the Product Roadmap.

Removed Systemic Impediments to department Agility while increasing Teams Self-Organization.

●Identified project risks, initiated risk mitigation, and implemented risk reduction action plans.

●Updated clients and management staff on project information by developing reporting systems.

●Decreased cycle times and met target margins by systematically executing Agile methodologies.

●Designed requirement traceability matrix to effectively trace project requirements.

●Facilitate Scrum events and activities and ensured team was realizing value from them.

●Utilize servant leadership approach in leading.

●Coached Product Owner and Development Team in effective product backlog refinement, the definition of done, definition of ready and more.

TC Resource Technology, Bradford, England (06/2020 – 12/2021)

Scrum Master II [AWS Cloud migration]

●Led sprint planning, reviews, and retrospectives, backlog grooming, and daily scrums, conforming to Scrum framework and realizing team engagement.

●Promoted solidarity and productivity to motivate teams, while successfully arranging Agile events.

●Fostered positive Agile mindsets by coaching teams in Agile methodologies and practices.

●Pinpointed and resolved complex problems, functioning independently and assisting project managers to mitigate task interruptions, outline solutions, and achieve timely completion of projects.

●Reviewed critical paths and business requirements to aid project owners and end-users to prioritize feature improvements and developments.

●Decreased cycle times and met target margins by systematically executing Agile methodologies.

●Facilitate Scrum events and activities and ensured team was realizing value from them.

●Utilize servant leadership approach in leading.

●Coached Product Owner and Development Team in effective product backlog refinement, the definition of done, definition of ready and more.

Scrum Master I

Walmart, Mesquite, TX (01/2020 – 06/2020)

Scrum Master [ Database migration]

Environment: E-commerce

●Planned Scrum events and activities Provided daily project guidance and support to the team. Facilitate and schedule all Scrum ceremonies like the Daily scrum, backlog refinement, Sprint Retrospective,Sprint Demo facitation for 4 teams and support with PI planning objectives, facilitate breakout sessions, Applied servant leadership approaches while aiding teams to accurately utilize Scrum frameworks and Agile principles and values.

●Facilitated sessions on product backlog refinement and Definition of Done and Ready (DoD/DoR) to efficiently train development teams and product owners to understand Agile Best practices.

●Led meetings, practices, and processes to motivate staff to improve and mature team capabilities, specifically within self-organization, cross-functionalization, risk identification, dependency management, and conflict resolution.

●Supported relevant members with fulfilling sprint closures, assessing and accepting suitable commitments, monitoring, and distributing Agile metrics, and developing appropriate release management processes.

●Created and executed initial Scrum Masters CoP, which resulted in shared understanding and best practices within Scrum Master groups.

●Verified transparency of product backlog, product increment, and sprint backlog by effectively collaborating with Product owners and teams.

●Improved performance capabilities of internal stakeholders and management staff by providing comprehensive Agile practice coaching.

●Upheld framework and integrity of Scrum and Kanban mindset, values, principles and practices.

●Identified project risks, initiated risk mitigation, and implemented risk reduction action plans.

Typro LTD. 01/2016 – 12/2019

Logistics manger/Scrum master

●Provided daily project guidance and support to the team. Facilitate and schedule all Scrum ceremonies like the Daily scrum, backlog refinement, Sprint Retrospective,Sprint Demo facitation for 4 teams and support with PI planning objectives, facilitate breakout sessions, facilitated quarterly PI events.

●Directed daily marketing, financial, human resources, and public relations activities.

●Kept abreast of IT processes and advancements to update and automate systems and prepared presentations to communicate findings.

●Appraised company operations to identify and establish plans and improvements to optimize underperforming areas and ensure achievement of service objectives.

●Administered requirements analyses and distributed reports of results to relevant members.

●Liaised with cross-functional teams and management staff to impart latest insights and strategies.

●Prepared reports to record information discussed in stakeholder meetings.

●Followed-up with customers and teams and implemented user acceptance testing to confirm fulfilment of established requirements and needs.

●Evaluated business processes, anticipating requirements, uncovering areas of improvement, and developing action plans.

PHONEX HOME CARE

NURSING 01/2015 - 12/2015

●Medication Management. …

●Attention to detail.

●Verbal and written communication.

●Consistency.

●Interpersonal.

●Record-keeping.

●Knowledge of medical terminology.

●Understanding of common disorders.

●Proper hygiene.

●Patient Safety and Infection Control. ...

●Coordinate patient care and educate patients and families about medical conditions

●Ability to work directly with patients, families, and doctors

●Communication. ...

●Teamwork.

Education & Certifications

●Western Governor University online - IT Management BA (present) online 2023/2025

●St Charles community college st Charles Missouri USA. PRE NURSING 2020/2021

●Lagos state University, Lagos state Nigeria Diploma Micro Biology 2010/2011

●CFNI Dallas Tx Theological Studies. 2002/2002

● Leadership Certificate.

Professional Certification:

●Certified ICP-ACC Agile Coach. 2023

●Certified SaFe 6 Scale Agile. 2023

●Certified Scrum Master August 2021.

●Certified Scrum Product Owner 2023

issued by Scrum Alliance.

●Agile Coach Accredited. 2022

International Scrum Institute.

Certified.

●Scrum Product Owner Certified 2022

International Scrum Institute.

Certified.

●Scale Scrum Expert accredited. 2022

International Scrum Institute.

Certified.

●Scrum master Certified- 2022

International Scrum Institute.

Certified.

●PMP Certificate of completion 2023.

VOLUNTEER

IMPRESSIVE MENTORS LLC (VOLUNTEER)

AGILE COACH

Coaching and mentoring Junior Scrum Masters Scrum teams and stakeholders on Agile implementation. Mentoring entry level Scrum masters on Scrum foundation and Agile methodologies. Design strategies for adopting agile best practices.

Help build Scrum master career roadmap.

ACHIEVEMENTS.

1.2022/2023 Xcelerate warrior award (TCS)

2.2023 Agile Practitioner Impact award Recipient..

Contact this candidate