Front Desk Client Experience
Resume:
KAYLA MELENDEZ
New Y ork, NY
*****.******.********@*****.***
A people-focused team player looking to join an impact-driven team in a role that requires solving problems, building new processes, learning new tools, and creaQng a fantasQc client experience Bilingual - English & Spanish
Leadership
MulQ-tasking
Strong Communicator
RespecXul AYtude
Resourceful & CreaQve Mind
Dedicated and Self-MoQvated
CONTACT
PROFILE
KEY SKILLS
PROFESSIONAL EXPERIENCE
FRONT DESK
The West Side Federa.on for Senior and Suppor.ve Housing / New York NY / Nov 2021 - Present
• Efficiently managing daily operaQons in a building of 400+ residents, including signing in guests, answering the facility telephone in courteous and professional manner, monitoring security cameras, and responding to clients needs
• Maintaining a daily log of acQviQes, occurrences, and observaQons
• WriQng clear and accurate reports of incidents and the acQons taken to resolve them
• PracQcing conflict management by intervening during verbal and physical disagreements
• Overseeing the health and safety of clients at all Qmes
• Providing support to property management, case managers, and program directors CLOSING MANAGER
Pioneer Supermarket / Bronx NY / 2021 - 2022
• Greeted customers and handled their inquiries or directed them to the appropriate party according to their needs
• Efficiently managed closing procedures to ensure that all closing funcQons were completed according to store protocol
• Consistently reviewed operaQons and staff performance to idenQfy any problems, concerns, or opportuniQes for improvement
• Competently managed operaQons with knowledge, integrity, and and a posiQve aYtude RECEPTIONIST
Dial-A-Bug Exterminators / New York, NY / Oct 2018 - July 2022
• Answered the phones and directed calls to the appropriate personnel
• Scheduled appointments for current and prospecQve clients
• Communicated with technicians and reported concerns and potenQal hazards on job sites to management
• Coordinated a complicated calendar of appointments, requiring interacQon with management and technicians in the field
BOOK KEEPER
Bravo Supermarket / Brooklyn NY / March 2018
• Developed and maintained posiQve working relaQonships with client personnel, co- workers, vendors and all levels of staff and management EDUCATION
Jill Chafitez Transfer High
School
New York, NY
Graduated 2014
Westchester School of Beauty
and Culture
Cosmetology
Grad. 2015
Proficient in MicrosoQ Office
Suite • Post Na.on POS
CERTIFICATIONS
First Aid & CPR
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collecQons and disbursements, and ensure accounts are balanced
• Managed bank reconciliaQon and employee payroll services for 20 employees
• Assisted in the month-end closing process to ensure Qmely and accurate retail financial statements
• Assisted CPA in tax filings and 1099 and W2 preparaQon BABYSITTER
The Pacheco Family / New York NY / Aug 2015 - Aug 2017
• Cared for and supervised children ages 0-4 years old
• Cleaned rooms and performed laundry
• Taught eQquele and aided in behavioral development
• Exhibited mulQ-tasking abiliQes to provide equal and thorough care
• Helped toddlers to develop their motor skills through educaQonal games and play
• Prepared nutriQous snacks for children
• Provided intermilent weekend-night coverage, ensured the compleQon of all bedQme rituals CASHIER
Bravo Supermarkets / Brooklyn NY / April 2012 - October 2013
• Greeted customers as they arrived and provided them with informaQon regarding products and services
• Responded to customer complaints and took the necessary acQon to resolve their issues
• Accurately completed credit and cash transacQons; handling money, issuing receipts
• Counted and reconciled cash at the beginning and end of shins
• Processed exchanges and refunds to customer saQsfacQon
• Assisted in the training of new employees
• Maintained store inventory
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