Store Manager Customer Service

Gary Sanders

** ******* *** **, **** MO ***** 918-***-**** ***********@*****.***

Experience

Purchasing Agent, Yard Supervisor, Inventory Control

**** – 2019 2021 - Current Hackmann Lumber & Home Supply Center Troy MO

Purchasing and receiving product

Maintain inventory accounts and levels

Support and help maintain lumber yard

Supervise yard personnel, maintain quality customer service

Outside Sales Representative for the state of Missouri

2019 - 2021 Midwest Vinyl, West Burlington Iowa

Maintain existing customer accounts

Cold calling to acquire new customers

Perform product knowledge training classes/demonstrations

Calls/Sales reports maintained and sent to main office weekly

General Store Manager

2013 - 2017 Orschlen Farm & Home Moberly MO

Develop and train store associates in Orschlen methodology and to maintain a high level of customer service

Hiring and coaching of all levels of store associates

Maintain proper inventory levels

Provide insight to Product Buyers on new trends and products

General Store Manager, Associate Store Manager

2007 - 2013 Westlake Ace Hardware Tulsa, OK

Establish work schedules and store guidelines for all associates

Ordering and inventory control

Coaching and development of management staff to prepare them for next level

Hiring and development of new associates

Work closely with area managers and district manager to develop business plan and budgets to maximize growth potential

In first year of General Store Manager had a 10% growth in sales and closed over 2 million in sales for the first time in store history

Oklahoma Program Coordinator

2006 - 2007 Ambassador Company Gastonia NC

Work in small communities in Oklahoma to coordinate with schools and businesses to place “character program” in schools

One on One cold calling with businesses and organizations across Oklahoma

Develop leads and close sales within a short time frame

Wrote largest single contract in company history

Outside Sales Representative (Window & Door Division)

2005 – 2006 Millcreek Lumber Tulsa OK

Develop and generate a client base

Provider material and price quotes from blueprint take-offs, working with CAD systems from several window and door suppliers

Coordinate material delivery between jobsite supervisor and delivery personnel

Perform jobsite walks prior to delivery and after installation to avoid work delays

Service and Installation Supervisor

2001-2005 CDK Distribution, Inc Tulsa, OK

Coordinate product service and installation needs from 6 sales representatives

Provide hands on experience as needed

Provide training and technical support to both the service and sales teams

Manufacture Field Service Technician

1999 – 2001 SNE Enterprises Inc. Mosinee WS

Provide field technical support to an 8 state client base

Work with regional sales representatives to provide product training

Provide support to other area service technicians

Small Business Owner

1996 – 1999 BCS Home Repair Chandler AZ

Started business from ground level and developed a customer base of over 300 clients providing repeat business

Hands on construction and home maintenance work

Made a $50,000 profit first year

Commercial Sales Manager

1987 – 1996 Payless Cashways Inc. Tulsa OK/Chandler AZ

Expanded within the company from department sales to CSM

Exceeded sales budget every year up to 15%

Responsible for training and coordination of 5 member inside sales team and 5 member outside sales team

Education

Midwest Christian College OKC, Ok

1981-1884

Major in Church Ministry

Minor in Christian Education

Product/Job Education and Abilities

Hands on remodeling experience from owning my own business

Ability to read blueprints and complete takeoffs

Certification from NHRA Course completion

Certification from APA Plywood Association

Certification from Osmosis Lumber Foundation

Training as well as hands on in servicing and troubleshooting windows and doors

Management and associate development training

Brief Bio

I have always been around the construction industry. At age 6 I would ride with my father who was a delivery driver for a lumber store. I have worked in every facet of the industry, from purchasing and receiving management, sales, delivery and repairs. Though most of my experience is centered around construction, at the heart of all my vast experience is customer service. This is the heartbeat of any company. For without the customer you do not exist. To any company I bring all this experience as well as a coachable spirit willing to embrace your vision and mission. Yet not only to embrace but with a work ethic that will advance these goals further than you thought possible.

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