Customer Service Specialist

Sharon Dawn Smith

**** ********** **** #****, ********, TX 77531

Phone: 979-***-****

E-mail: ***********@*****.***

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills with the ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires to delivering exceptional service with every interaction. Education

May. 1996 EMT: Medical

- San Jacinto College, Pasadena, TX

GED: High School

- Texas City High School, Texas City, TX

Employment History

CSR, Angleton Veterinary Clinic.

Dec. 2021-Feb. 2023

Angleton, TX

Check client’s in, ensure the necessary and correct paperwork was completed, create new client charts, weigh pets in, room clients and pets, answer phones and obtain the necessary information needed to type into client charts for use of the veterinary staff. Data entry of pets information and clients information, call other veterinary clinics to obtain previous records. Assist with the birthing via c-section of animals brought to the clinic. Housekeeping of the front office to ensure the clinic was clean and presentable for clients. Check in euthanasia patients and prepare the proper paperwork for cremation or body care of passed animals. Complete daily office need such as copy, email, scan records into charts, take payments, and complete the end of the day deposits working with the clover payment system.

Resume: PW_SUP

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Dispatcher, Tiffin Maritime

Aug, 2021-Oct. 2021

Pearland, TX

Dispatch drivers out to the ports for pickup of semen coming on and off vessels, and escort them to the airport’s or hotels. Data entry of their run logs. Keep track of their locations via the VIA tracking system. Answer calls from Capitan’s or brokers to book transport for crewman. Maintained 12 drivers at all times. Other duties included-

-Schedule or dispatch workers, crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications using radios and or telephone communications.

-Record and maintain files and records of customer requests, work and services preformed, charges, expenses, inventory, or any other dispatched information.

-Confer with customers or supervising personal to address questions, concerns, field issues, or requests of service of equipment

-Determine types and or the amount of equipment, vehicles, materials, or personnel required, for each work order specifications.

-Prepare daily work schedules

Skills

Customer service

Medical clerical

Telecommunication

Filing and organization

Fluent computer skills to include office programs

Scheduling

Record keeping

Charting

Multitasking

Resume: PW_SUP

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