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Call Center Customer Service

Location:
Douglasville, GA, 30135
Salary:
18
Posted:
December 17, 2023

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Resume:

Sharita Rivers

Fairburn, GA *****

ad11pd@r.postjobfree.com

+1-404-***-****

Results driven professional with a passion for attention to detail. Ability to provide administrative support for complex and time sensitive projects as well as routine duties. Excellent interpersonal skills furthered by business and financial background and activities that facilitate effective

collective efforts and team environments. Able to use discretion and sound judgment in every task respecting highly confidential materials and projects. Work in laboratory performing lab work as a phlebotomist

Authorized to work in the US for any employer

Work Experience

Call Center Representative

DVart - Alpharetta, GA

August 2022 to September 2022

Currently training for three different clients for open enrollment upcoming year of 2023. I was still in training when the company (Chime) decided to let me go after unable to pass a test for another client training that I originally already completed before starting client specific with another client. Caregiver

Home Care - Atlanta, GA

December 2017 to May 2022

Provided home care to my father for the past few years after being hospitalized for COPD making appointments, f/u with care team, home visits, and picking up prescription meds. Customer Service Representative

Dvart - Alpharetta, GA

March 2021 to December 2021

1. Answer calls daily process weekly certs for claimants unemployment pay. 2. Process certs and we ask for employees to allow (3-4) business days for payment to post. 3. Visit website www.filectui.com for payment history Call Center Representative

Chime Solutions - Morrow, GA

August 2020 to March 2021

Looking for better pay and better opportunities

Bus Driver

Brown Charter Transportation - East Point, GA

January 2020 to March 2020

Operate Van to pick up students and drop them off to school and after school activities. I were looking to get my CDL Class B right before COVID-19 happen March of 2020. As of right now I have a CDL with passenger license

Operation Assistant

Harken Health - Decatur, GA

January 2015 to December 2017

Schedule patient appointments, scan and fax documents. Customer service front desk assisting Patients with check in procedure. Front office/back office duties performing EKG on patients, working in Lab performing venipuncture on patient, Urinalysis, Patient Charting, Requesting Medical Records. Open/ Closing procedures as a MA making sure the doors are open earliest as 8:30 a.m. Stock/Restock medical supplies (Inventory)

Receptionist

G4s Secure Solution - Atlanta, GA

September 2013 to November 2015

• Operate back gate for all deliveries

• Check visitor IN/OUT of system each day

• Customer Service answer phone calls periodically Call Center Representative

Vdart Inc - Alpharetta, GA

March 2021

Process weekly certs for claimants. Check weekly certification forms that we receive by email. Education

College Degree in Esthetics

Lovett Beauty School - Norcross, GA

March 2022 to Present

Diploma in Medical

Everest Institute Decatur - Decatur, GA

September 2010

Medical Assistant

Cornerstone High School - Townsend, GA

April 2005

Skills

• Microsoft word (5 years)

• Driving (10+ years)

• Medical Scheduling (2 years)

• Laboratory Experience (2 years)

• Medical Records (2 years)

• EMR Systems (1 year)

• Customer Service (5 years)

• Bus Driving

• Delivery Driver Experience (3 years)

• School Bus Driving (Less than 1 year)

• Front Desk (5 years)

• Medical Office Experience (2 years)

• Vital signs (2 years)

• Information management

• Insurance Verification (2 years)

• Phlebotomy (2 years)

• Clerical Experience (1 year)

• Venipuncture (2 years)

• Office Management (1 year)

• Phone Etiquette (6 years)

Certifications and Licenses

Class B CDL

Driver's License

Medical Assistant

I have my Medical Assistant Diploma. I currently held Medical Assistant experience working in a Family Practice and as a Caregiver for my Father until he passed away. Additional Information

BLS Card 11/22/2022-11/2024



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