Sales Associate Customer Service
Resume:
JENE EVANS
Sales Associate - Sear's Holding
Birmingham, AL 35234
********@*****.***
Managed merchandising and pricing team, with expertise in planogram design and staging. Develops effective
displays that visually enhance a variety of retail products to increase sales. I managed the clearance of old and
discontinued merchandise to increase bottom line profits. Conscientious Manager effective at managing and leading
teams, managing store operations and promoting merchandise to increase store profits. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Associate
Sear's Holding - Atlanta, GA
June 2015 to Present
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security
practices.
Completed all cleaning, stocking and organizing tasks in assigned sales area. Contributed to team success by exceeding team sales goals by 30%. Made monthly goal of best of Blue for keeping my metric above parity 9 times Lead the company in 100% success in member feedback with exceptional customer service Storeroom Clerk
Zmodule - Birmingham, AL
April 2018 to August 2019
Conducted product inventory and completed requisition orders weekly to ensure all working materials were fully stocked and met company standards. Received and documented all shipments, ensuring items were properly tagged. Handled buy orders and day to day receipts. Trained new personnel in assigned duties. Maintained 100% inventory accuracy. Conducted daily cycle counts. Examined items for defects and processed returns/credits for vendors. Recorded and entered all items into the SAP systems. Unloaded stock using forklift moving products to assigned locations. Conducted scans to ensure proper counts on merchandise.
Hardline Lead
Sear's Holding - Atlanta, GA
November 2012 to June 2015
Interviewed job candidates and made staffing decisions. Managed staff of 12 sales associates,
Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Trained and developed new associates on POS system and key sales tactics. Implemented a new ordering process and identified poor work habits to improve process effectiveness. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.
Sales Associate
Home Depot - Birmingham, AL
January 2007 to June 2012
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security
practices.
Completed all cleaning, stocking and organizing tasks in assigned sales area. Documented all customer inquiries and comments thoroughly and quickly. Coordinated between billing department and customers to resolve problems. Processed cash and credit payments rapidly and accurately. Responded to all customer inquiries thoroughly and professionally. Referred unresolved customer grievances to designated departments for further investigation. Entered data promptly and efficiently with a 100% accuracy rate. Placed special merchandise orders for customers.
Greeted customers in a timely fashion, while quickly determining their needs. Education
Associate in Medical Billing and Coding
Tri-State Institute - Birmingham, AL
2010
Certifications and Licenses
Forklift Certified
Present
Certified on standup and sitting forklift. Propane and electrical Assessments
Warehouse Associate — Highly Proficient
September 2019
Assesses the tendencies that are important for success in warehouse roles. Full results: https://share.indeedassessments.com/share_to_profile/ c3d67d65642f49090305dcce3b47f715eed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/f8fijxeadoy-csno Inside Sales — Highly Proficient
October 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: https://share.indeedassessments.com/share_assignment/h-ryqsa5dshobn35 Conscientiousness — Highly Proficient
October 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/ share_to_profile/21e4995f220d9fea5af90d5ab9280fc3eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Hourly shift management Detail-oriented
Excellent customer service skills Store displays
POS systems Staff training and development
Personnel development Opening and closing procedures Customer relations Planograms
Merchandising
Goal-oriented
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