SUSAN E. GOLDEN

SENIOR HR DIRECTOR / REGIONAL HR DIRECTOR/HR VICE PRESIDENT / CHRO

https://www.linkedin.com/in/susan-golden-a8218b12/

Contact

**** ******** ********

SAN DIEGO, CA 92108

559-***-****

ad11oq@r.postjobfree.com

Objective

A career progressive opportunity that will appreciate the value brought by my 25+ years of HR Leadership experience.

Education

California State University - Fresno BS- HR Management /Business Administration

Honors:

• Who’s Who Among Students in American Universities & Colleges

• Human Resources Association of Central California - Award for Superior Accomplishments

Indeed Skills Assessments

• Verbal Communication - Highly Proficient

• Management & Leadership Skills: Expert: Planning & managing resources to accomplish organizational goals.

• Management & Leadership Skills: Impact & Influence - Expert: Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal

•HR: Compensation & Benefits Highly Proficient

KEY SKILLS

• Employee Relations/ Conflict Resolution

• Employment Law/Legal Compliance

• CA Labor Law/Wage & Hour Compliance

• Compensation Administration/ Market & Equity Analysis

• Workers Compensation Program Administration / Internal Claims Management/ Risk Management

• Strategic Talent Management

• Benefit Plan design and Administration

• Multiple HRIS Implementations

• HR Policy & Procedure Development

• Cost Containment/ Reduction Programs

• Collaborative Work Style

• Commitment to Wholehearted and Courageous Leadership Model

PROFESSIONAL EXPERIENCE

UHS (Universal Health Services) - So. Cal Region Temecula, CA

3/7/2022 – Present

Southern California Region Acute Care Division consisting of nearly 7000 employees within 5 acute care hospitals and a large Physician Practice Organization with multiple-specialty Ambulatory Care facilities.

REGIONAL HR DIRECTOR

• Responsible for bringing HR and Pay practices into full compliance with all current CA State and Federal Wage & Hour and Employment regulations.

• Work professionally in partnership with local leaders to ensure the delivery of workforce strategies and drive the effective implementation of key HR programs, policies, and practices in multiple locations in Southern California Region.

• Work in conjunction with all facility leaders to drive recruitment and retention activities, employee relations/coaching/performance management, employee engagement.

• Provide high level oversight of all functional areas of Human Resources in each facility and work to establish appropriate consistencies throughout the region.

• Engage closely with senior leaders (CEO’s, COO’s, CFO’s, CNO’s) to align HR priorities with those of each facility and support organizational growth and process improvement.

• Facilitate all senior level employee relations and performance improvement/management issues in conjunction with their direct supervisors.

• Support, coach and guide 5 HR Directors and 40 HR Team Members

• Act as the primary resource to ensure compliance with all employment and wage and hour related California regulations.

• Prepare and present senior leadership training and development including topics such as Building Trust in Leadership.

KINGS VIEW BEHAVIORAL HEALTH Fresno, CA

March 2014 – March 2022 (Remained as a Consultant 3/2022 – 10/2022)

Multi-location Non-Profit (County Contracted/Funded) organization with 450+ employees in 23 locations. Our programs serve children and adults in under-served areas of 16 counties. We operate programs in Behavioral Health, Substance Use Disorders and Developmental Disabilities serving over 36,000 unique lives each year and Technology services for 20 county organizations.

EXECUTIVE DIRECTOR - HUMAN RESOURCES

Member of Executive Leadership Team- reporting directly to the CEO

Key advisor to CEO and Board of Directors on all HR issues.

Successfully manage, advise and direct all aspects of organization wide HR functions in conjunction with location-based Program Directors, Managers and HR Reps with topics within all HR functional areas: Employee Relations, Compensation, Workers Compensation, Leave Management, Benefits Administration, Employment Law compliance, DFEH/EEOC/DOL and EDD claim response/UI Management, Legal claims administration, HR Data Analytics and policy development and implementation.

Key Accomplishments:

• Identified and corrected multiple wage and hour violations, mitigating exposure to risk of DOL claims and related fines.

• Instituted new compensation strategy and establishment of equity-based compensation structure.

• Managed the HR related contributions to County Contract RFP process for new programs and renewal of existing contracts. Engaged with County leadership on a variety of Employee and Contract performance issues.

• Implemented organization wide job description revisions with tie into effective performance evaluations.

• Evaluated and redesigned Benefits plan offerings including strategic utilization analysis and plan design revision resulting in 16% reduction in premiums costs for staff and employer and premium restructuring to ensure ACA compliance.

• Assessed and Implemented new HRIS system, enabling access to multitude of data points to assist with management and compliance issues organization wide.

• Established organization wide Safety Committee and monthly safety training program to support reduction in avoidable injuries and reduction in Workers Comp claims and Ex Mod based premiums.

• On-going and consistent engagement in the implementation of culture change and improvement, including Employee Engagement Surveys with data analysis and strategic response and implementation of improvement initiatives.

KINGS VIEW con’t:

•Successful defense of multiple DFEH/EEOC/DOL claims and civil employment suits.

• Lead member of the COVID-19 Response Task Force, leading all HR communication, contact tracing, exposure response and regulatory compliance with Covid-19 related issues.

EYE-Q VISION CARE Fresno, CA

May 2012 – February 2014

Large multi-specialty vison care practice with 220 employees in 3 locations. Governed by provider/owner board of directors.

HUMAN RESOURCES DIRECTOR

Member of the Senior Leadership Team. Managed all aspects of Human Resources including high volume employee relations, Revised and Implemented Compensation program and pay equity structure, Led policy development, revision and implementation process, Implemented compliant leave management process, Initiated formal Employee Benefits review and procurement process, Effective management of Workers Comp claims process.

Key accomplishments:

• Developed organizations first compensation program including market survey on all 81 job titles, established pay ranges and compensation grade book for entire organization.

• Established salary calculation tool to help ensure equitable salary placement.

• Established Merit Evaluation and pay structure which enabled higher level recognition of high performers and tools to engage with low performers to establish expectations for growth.

• Established Provider Employment Contract review process to ensure fair compensation practices and productivity compliance process.

• Researched and implemented new HRIS system enabling more efficient management of multiple staff issues and providing HR related data analytics.

• Re-negotiated benefits plans to procure higher coverage levels at with little to no premium increase.

• Identified multiple issues with unprofessional and inappropriate behavior in leadership roles that were impacting organizational finances and regulatory compliance issues.

GEIL ENTERPRISES INC. Fresno, CA

April 2005 to May 2012

Employee Owned (ESOP) Parent Company to 5 dba entities within the commercial services industry (CIS Security, Janitorial Inc., Valley Security & Alarm, Valley Sanitary Supply, A-Maz Green Clean products).

HR and RISK MANAGER

Member of the Senior Management Team, reporting directly to the CEO; Led all HR functions for 480 + employee organization. Managed all Employee Relations functions (conflict resolution, investigations UI/DFEH/DOL/EEOC claims defense), Workers Comp Plan and Claims

Administration, HR and Safety Policy Development, Oversaw Risk Management of all related risk exposures (Work Comp, Employment Law, and 3rd Party Liability,) Managed all Contract Reviews and Approvals and facilitated all contractually required bond and

insurance provisions; Developed, Implemented and Managed Talent Management Strategies; Revised and managed all Compensation and Benefits Administration functions.

Key Accomplishments:

• Cost reduction efforts that resulted in a reduction in:

Workers Compensation Insurance premiums by 61% ($700,000) annual savings by diligent management of safety program as work comp claims management

Revamped Safety and Workers Compensation program resulting in a drastic reduction in claims (loss ratio dropped from 120% to 47%) enabling qualification for acceptance into a Captive Insurance Program with eligibility for dividend reimbursement of premium dollars, thereby further reducing overall Workers Compensation Insurance costs.

•Managed Employee Skills and Safety Training resulting in employee Turnover reduction from 120% to 40%

•Through proactive and effective employee relations actions, successfully reduced EEOC/DFEH/DOL claims from 5 active claims when I started to only 4 claims over the next 6 1/2 years. Each of the 4 claims were successfully defended with zero to minimal settlement expense saving thousands of dollars.

•Communicated & Administered ESOP& 401K Retirement plans, increasing retention by approximately 20%.

COMMUNITY REGIONAL MEDICAL CENTERS Fresno, CA

JULY 1996 – AUGUST 2002

Multiple Facility- Level 1 Trauma Center and Medical Provider Network Organization with over 6000 employees serving the Central Valley.

HR DIRECTOR (INTERIM) / MANAGER EMPLOYMENT SERVICES

Managed HR department with 27 + staff members, accountable for budget development, corporate wide employee relations standards and strategic planning and directed all recruitment activities for a 6000+ employee multi- facility hospital organization.

Key Accomplishments:

• Involved with re-design of corporate compensation plan to address competitive market and consistency in pay structures across the organization.

• Led departmental re-design focused on better serving organizational needs.

• Successfully brought department in under budget even with mid-fiscal year 5% across the board budget cut.

• Coordinated JCAHO Accreditation survey including policy updates, strategic plan presentation,

statistical report development and presentation.

• Responsible for all Registry, Travel Nurse and Clinical contract development and negotiations.

• Responsible for management of and the direct efforts of immigration (H1-B) process for all foreign-born staff being recruited into the states during large staffing shortage in many direct care specialties within the hospital system.

• Led the recruitment and hiring process for 1500+ employees for the VMC (County Hospital) merger with CRMC (private multi-facility Acute/Ambulatory Care Organization), in a 90-day time period. Including Union/Labor Relations and NLRB defense.

LEADERSHIP

Member of Senior Level Regional Leadership Team (UHS), KV- Member of Executive Leadership Team, Chair of Organization-Wide HR Committee; Co-Chair of Organization-Wide Safety Committee; Member of Cultural Competency (Diversity & Inclusion) Committee; Member of QIC (Quality Improvement Committee); Regular participant in Board of Directors meetings, including presentations to overall BOD as well as Executive Session presentations.

TRAINING/COMMUNICATION

Prepare and present leadership and management training to all levels of management, as well as staff. Topics Include: Developing Trust In Leadership, How to Have Difficult Conversations – keys to effective team management; Regulatory Compliance with California Labor/Wage & Hour Laws; Effective and Compliant disciplinary action presentation including effective documentation; Engaging in the Interactive Process for compliant and successful resolutions. Technical Training on self-service uses of HRIS System, timekeeping requirements, data collection, and analysis, report generation.

REFERENCES

AVAILABLE UPON REQUEST – LETTERS OF RECOMMENDATION CAN ALSO BE PROVIDED.

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