Customer Service Information Technology

Shamika Goff

**** ****** ****** * *******, IN ***68 l 219-***-**** l ad11on@r.postjobfree.com

Skills

The skills and abilities that I have obtained throughout my course of education are as follows. I am proficient in Microsoft Word, Excel, Access, and PowerPoint. Internet Explorer, Answering Telephones, and Classroom Management.

Notes and Other Information

I have the strong desire and willingness to learn and adapt to any situation with the ability to work in a team environment and independently. I have spent the course of my life preparing myself for a career that provides me with professional as well as financial advancement.

Objective

The position in which I desire is one that will allow for career advancement as well as growth that will assist me in utilizing and enhancing my present educational knowledge and skills.

Education

2016-2017 Rasmussen College Ocala, FL

Health Information Technology

2011-2012 Purdue University Calumet Hammond, IN

Associate of Psychology

2010-2011 Eastern Michigan University Ypsilanti, MI

Associate of Psychology

2003-2010 Emerson School for the Visual and Performing Arts Gary, IN

Orchestra

Work Experience

2023-present

Teleperformance (USAA Bank)

[Customer Service Representative]

In charge of answering customer calls, listening to their concerns, and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

2016-2021 Portage, IN

Wal-Mart

[Front End Team Lead]

Provides and ensures member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; locating merchandise; providing guidance and support to members regarding self-service technology; assisting members with transactions utilizing registers or self-checkout area. Oversees assigned area of responsibility by handling claims and returns; zoning the area; Completes accounting records, files, transactions, and other required documentation by following accounting office procedures.

[Direct Store Delivery Receiving Clerk]

Verify all merchandise received in house, using the handheld device. Verifying the correct merchandise was received and charges were accurate. In addition, preparing paperwork to ensure the vendors were paid correctly.

[Customer Service Manager]

Reviewing reports to establish baseline customer satisfaction levels. provide superb customer service by leading and motivating the customer service team, and creating customer satisfaction goals.

2015-2016 Hobart, IN

St. Mary’s Medical Center

[Housekeeping]

2013-2015 Portage, IN

Wal-Mart

[Cashier]

Responsible for talking to the customer, responding to questions and giving assistance while processing transactions.

2011-2013 Gary, IN

Harold’s Chicken

[Cashier]

Responsible for cash handling, customer service, balance drawer,

count inventory and assist customers with their orders.

2010-2011 Merrillville, IN

Teleperformance Americall Inc.

[Sales Representative]

Provided oral presentations to market new promotions of products, and

Build sales and latest allotment contests for major distributors and wholesalers.

Volunteer Experience

2008-Present Food Pantry Gary, IN

Families Anchored In Total Harmony (F.A.I.T.H.)

Distribute food to those in need of help.

2009-2010 Teacher’s Aid Gary, IN

YWCA

Assisted Children with homework, arts and crafts, and monitored them during dinner.

2006-2007 Tutoring Program Gary, IN

Progressive MB Church:

Cook and feed children.

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