HEATHER CARROLL, PMP, CMP

ad11oa@r.postjobfree.com 301-***-****

Career Summary

Deadline focused Project Management Professional with exceptional analytical, communication, and leadership skills, delivering data-driven strategies to transform organizations and achieve business goals. Proficient in executing a high volume of concurrent projects from ideation to fruition in fast-paced environments, while utilizing incisive yet diplomatic communication skills to lead cross-functional teams, build consensus, and shape perceptions that drive progress collaboratively.

Qualifications

-Strategic planning and troubleshooting

-Creative program design and execution

-Customer relationship management, team building, and networking

-Management of government budgets and Federal contracting processes

-Analytical skills to develop transformational strategies

Professional Experience

Senior Associate, Aptive Resources

December 2020 – Present

Successfully trained over 2,000 Veterans Health Administration (VHA) employees in change management practices that guide them on how to prepare, equip, and support individual’s effectively adopting change and driving organizational success. Manages multiple levels of stakeholders and utilizes Prosci® methodologies to execute virtual trainings in partnership with the VHA.

Creates visual assets, team presentations, and communication and survey templates to support training and engagement opportunities. Utilizes tools like PollEv and Microsoft Teams polling to gather feedback on training content and accessibility across a wide range of audiences.

Streamlined online registration processes to minimize human error with a focus on ease of use for participants, while integrating current systems for increased client visibility and metrics tracking.

Communicates client expectations and project details to cross-functional teams, as well as ensures contractual obligations are executed on-time and within budget. Manages resources and delegates roles and responsibilities according to specific program requirements and goal strategies.

Designs and leads monthly VA/VHA Change Management Community of Practice meetings connecting trained practitioners with their cohort and providing continued education and growth. Produced in conjunction with the CoP; monthly newsletters, The Hub- housing a compilation of resources and toolkits, and a listing of all change practitioners.

Collaborates with Sales & Contracts team to create winning proposals for new and renewal business by demonstrating proficiency, generating ideas for innovation, past performance lessons learned, strong management of operations, and continuous improvement recommendations.

Partners with VHA to manage the Integrated Health Profile Management portal to institute project standards and establish a 1-5 year goal plan, while conducting annual maturity assessments. Aids VHA in being recognized as an experienced change leader.

Develops and manages Change Management instructor onboarding program for 42 new instructors, achieving a 90% retention rate. Provides feedback and coaching on best practices, coordinates review sessions, creation of video library housing past facilitation content, leads mock delivery sessions, and produces after-action reports.

Maintains metrics and measurements to track performance of key indicators, status reports, checkpoints, and ensures delivery of transformational recommendations. Increased overall training satisfaction by 9% through analysis of participant feedback on course effectiveness and areas of improvement.

Project & Conference Manager, Maritz Global Events

April 2018 – November 2020

Primary client liaison and team lead to clients and senior-level executives. Consulted with stakeholders on scope, supplier sourcing, timelines, quality assurance of deliverables, and budget management.

Project manager and on-site lead for concurrent corporate and association annual conferences ranging in size from 2,000- 12,000 attendees, with budgets ranging from $100K to $3M.

Ensured cohesion across all strategies, services, and deliverables by maintaining detailed weekly status reports, overall project timeline of deliverables, customer relationship management (CRM) records, space grids, budgets, master housing lists, and post-convention reports for each project.

Managed supplier and facility contracts, as well as the request for proposal (RFP) process based on client needs, including, bid development, contract negotiations, and production of detailed bid analysis with recommendations to ensure accurate execution and minimized risk.

Tracked and managed overall project financials, specifically internal revenue forecasting, client budgets, financial management systems, cost-saving strategies, and production of financial reports.

Authored/presented post-conference analysis and financial summary reports that outlined challenges, highlighted accomplishments, and recommended course corrections to achieve organization goals.

Special Events & Conference Manager, U.S. Department of the Treasury, Office of Conferences & Events

September 2015 – April 2018

Managed events on and off the Treasury campus for 30- 1,600 attendees while handling all logistics, including, event intake, contracting, procurement, registration, clearance, audio-visual, travel, catering, printing and graphics, funding, contingency planning, and on-site support.

Developed and managed budgetary constraints, reviewed competed contracts for best value, and accurately tracked all event financials to comply with Treasury and Federal Government protocols.

Effectively produced timelines, senior official briefings, procedural guidelines, and tracking reports.

Reviewed and negotiated contract services for meeting space, lodging, catering, and audio-visual, while analyzing cost-benefit of proposals based on customer needs and funding.

Project Manager, Obsidian Planning Solutions

April 2014 – September 2015

Planned and executed quarterly seminars and client events, including, venue selection, solidifying speakers, creating agendas, establishing catering needs, and working within budgetary guidelines.

Created Client of the Month program to ensure top 10 clients received additional consideration, including, ‘just because’ gifts and a comprehensive worksheet detailing their personal/business affairs.

Event Manager, Marriott International

August 2010 – April 2014

Independently managed events at numerous hotels across the D.C. area, including, day of pop-up meetings to week-long conventions with 1,500+ guest room nights and total revenue exceeding $500,000, from introduction call through post-convention meeting.

Coordinated 154 events over a 15 month span, managing daily activities, working within tight budgets, and effectively building rapport with customers to secure future business.

Education

James Madison University, Harrisonburg, VA

Bachelor of Business Administration (BBA)

Certifications

Prosci® Certified Change Practitioner January 2021

Project Management Professional (PMP) September 2020

Certified Meeting Professional (CMP) May 2018

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