Administrative Assistant Customer Service
Resume:
Jasziel Potts
Memphis, TN *****
ad11nj@r.postjobfree.com
• Administrative assistant with experience managing inventory, planning, and ordering supplies
• Efficient, diligent clerk with 2 years of experience managing all aspects of office operation and providing customer service to several departments, including word processing, filing, computer maintenance and repair, and accounts payable.
• Reliable assistant with at least 2 years of experience in post-processing, basic data management activities, and general office duties
• Driven, adaptable, and dependable hard worker with 2 years of experience providing sharp focus and friendly service to customers while maintaining a welcoming environment Work Experience
Administrative Assistant
Indigo Lore, LLC - Memphis, TN
November 2021 to August 2023
• Gathered and analyzed data for small business reports ultimately increasing the likelihood of brand recognition by 4%
• Maintained a high level of professionalism and provided excellent customer service to all company clients
• Handled several customer requests and maintained accurate notes for each request
• Proactively addressed client complaints and resolved them in 8 minutes or less, with a 100% satisfaction rate
Education
High school diploma
Olathe East Sr High School - Olathe, KS
August 2019 to May 2022
Skills
• Problem Resolution
• Analytic skills
• Time Management
• Negotiation
• Customer service
• Communication skills
• memorization
• Decision-making
• Office Management
• Word Processing
• Graphic design (2 years)
Assessments
Social media — Proficient
October 2023
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Administrative assistant/receptionist — Proficient October 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
October 2023
Responding to customer situations with sensitivity Full results: Proficient
Legal skills — Proficient
October 2023
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Customer service — Proficient
October 2023
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
October 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Written communication — Proficient
October 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Marketing — Completed
October 2023
Understanding a target audience and how to best communicate with them Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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