Call Center Customer Service Rep remote work from home
Resume:
Minerva Rosario
Lehigh Acres, FL *****
*************@*****.***
Committed and Motivated Bilingual (Spanish) Administrator with Exceptional Customer Relations and Decision-Making Skills, Strong Work Ethics, Professional Demeanor and Great Initiative.
Work Experience
Call Center Representative
Family Health Centers of SW Florida - Fort Myers, FL September 2021 to Present
• Handling inbound call for appointment setting at various medical facilities for Family Health Centers for new and existing patients
• Submitting Requesting from patient to doctor for prescription refills.
• Use of Greenway Intergy Patient Data software, Outlook, Availing to verify insurance, Paylocity.
• Use of double screens with headsets
Front Desk Secretary
Education- Lee County Schools - Lehigh Acres, FL
August 2015 to July 2019
· Student Attendance
· Payroll
· Typing and Filing documents
· Assisting Principal, Staff, Students, Parents and Public
· Translating Spanish - English
Security Officer
Securitas Security Services - Fort Myers, FL
January 2014 to December 2016
Miramar Lakes/Coca Cola
· Conducted Vehicle and Foot Patrols of Gated Communities and Coca Cola Distribution
· Inspect Identifications and Vehicles for Employees, Contractors, and Vendors
· Report Writing of Daily Logs and Incident Reports Substitute/Pre-K Teacher’s/Pre-K to 8th Grades
Six Mile Charter Academy - Fort Myers, FL
December 2012 to January 2015
· Elementary
Six Mile Charter Academy
· Part-Time assisting Pre-K Teacher in preparing students to enter Kindergarten
· Additional Time spent Substituting for teachers from First to Eight Grades
· Following Daily Lesson Plans – teaching English, Math, Science, Language, Computers
Security Admin
Sunstates Security - Marlton, NJ
January 2009 to December 2010
NJ Division
· Payroll – Trak System Software
· HR Duties - Hiring, background checks, drug tests, issue uniform & equipment
· Schedule SORA training Classes and State Fingerprinting Appointments
· General Office Duties – Ordered Office Supplies and Uniform Equipment Armed Security Officer
General Services Contract Guard - Philadelphia, PA January 1996 to December 2009
Sites: Federal Court Houses, GSA Distribution Center, Social Security, Dept. Of Treasury
· Conducted Physical Inspections of Federal Buildings and Property, Inspected Identifications of:
· Employees, Contractors, Vendors and the General Public
· Use of X-ray Scanners and Wands.
· Incident Report Writing and Daily Logs Reports
Admin/Supervisor
SOS /Allied Barton Security - NJ- PA
January 1995 to December 2007
Private Companies
Sites: Cigna Insurance Headquarters / Astra Pharmaceuticals, PNC Bank
· Provided assistance to Clients, Security Executives
· Payroll, Training, Scheduling, Photo ID & Creating Access Cards, Fingerprinting Employees
· CCTV surveillance, Bank Investigations and Report Writing GSA/DHS Contract
Education
B.A.
Skills
• Microsoft Office Skills
• Security Experience
• Site Operations Management, Investigations, Key Card Badge OFFICE MANAGEMENT
• Human Resources Responsible for On-Site orientation of new hires, benefits, performance based raises and bonuses, vacations, SOP Guidelines assist in creating and updating guidelines, forms and manuals and Adhering to NJ Labor Laws.
• Payroll Assistance Assisted will payroll preparation and entered data into cumulative payroll document.
• Training Successfully trained Security Officers on security systems and CCTV equipment, computer database, and Site policies and procedures to ensure continued quality of customer service
• Scheduling Responsible in scheduling for single and multiple sites for year round security
• Excel
• Outlook
• Surveillance
• Guest Services
• Typing
• English/Spanish Resources Operations
• Customer Service
• Emergency Call Center Experience
• Employee Management Liaised with HR Department to establish employee benefits, hiring, training, termination procedures and payroll
• Research Employee Background Checks, Investigated client complaints to identify and resolve issues
• Employee Training MS Word
• Power Point
• Recruiting
• Translation
• Interviewing
• Interpretation
• Writing Skills
• Management
• Medical scheduling
• Data entry
• Paylocity
• Insurance verification
• Human resources management
Languages
• Spanish - Intermediate
Certifications and Licenses
Guard Card
Assessments
Working with MS Word documents — Familiar
January 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Familiar
Proficiency with Microsoft Office: Mail & calendar (Mac) — Proficient January 2020
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Proficient
Customer service — Completed
October 2020
Identifying and resolving common customer issues
Full results: Completed
Active listening — Completed
January 2021
Actively listening and appropriately responding in conversations Full results: Completed
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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