Minerva Rosario

Lehigh Acres, FL *****

ad11n1@r.postjobfree.com

+1-239-***-****

Committed and Motivated Bilingual (Spanish) Administrator with Exceptional Customer Relations and Decision-Making Skills, Strong Work Ethics, Professional Demeanor and Great Initiative.

Work Experience

Call Center Representative

Family Health Centers of SW Florida - Fort Myers, FL September 2021 to Present

• Handling inbound call for appointment setting at various medical facilities for Family Health Centers for new and existing patients

• Submitting Requesting from patient to doctor for prescription refills.

• Use of Greenway Intergy Patient Data software, Outlook, Availing to verify insurance, Paylocity.

• Use of double screens with headsets

Front Desk Secretary

Education- Lee County Schools - Lehigh Acres, FL

August 2015 to July 2019

· Student Attendance

· Payroll

· Typing and Filing documents

· Assisting Principal, Staff, Students, Parents and Public

· Translating Spanish - English

Security Officer

Securitas Security Services - Fort Myers, FL

January 2014 to December 2016

Miramar Lakes/Coca Cola

· Conducted Vehicle and Foot Patrols of Gated Communities and Coca Cola Distribution

· Inspect Identifications and Vehicles for Employees, Contractors, and Vendors

· Report Writing of Daily Logs and Incident Reports Substitute/Pre-K Teacher’s/Pre-K to 8th Grades

Six Mile Charter Academy - Fort Myers, FL

December 2012 to January 2015

· Elementary

Six Mile Charter Academy

· Part-Time assisting Pre-K Teacher in preparing students to enter Kindergarten

· Additional Time spent Substituting for teachers from First to Eight Grades

· Following Daily Lesson Plans – teaching English, Math, Science, Language, Computers

Security Admin

Sunstates Security - Marlton, NJ

January 2009 to December 2010

NJ Division

· Payroll – Trak System Software

· HR Duties - Hiring, background checks, drug tests, issue uniform & equipment

· Schedule SORA training Classes and State Fingerprinting Appointments

· General Office Duties – Ordered Office Supplies and Uniform Equipment Armed Security Officer

General Services Contract Guard - Philadelphia, PA January 1996 to December 2009

Sites: Federal Court Houses, GSA Distribution Center, Social Security, Dept. Of Treasury

· Conducted Physical Inspections of Federal Buildings and Property, Inspected Identifications of:

· Employees, Contractors, Vendors and the General Public

· Use of X-ray Scanners and Wands.

· Incident Report Writing and Daily Logs Reports

Admin/Supervisor

SOS /Allied Barton Security - NJ- PA

January 1995 to December 2007

Private Companies

Sites: Cigna Insurance Headquarters / Astra Pharmaceuticals, PNC Bank

· Provided assistance to Clients, Security Executives

· Payroll, Training, Scheduling, Photo ID & Creating Access Cards, Fingerprinting Employees

· CCTV surveillance, Bank Investigations and Report Writing GSA/DHS Contract

Education

B.A.

Skills

• Microsoft Office Skills

• Security Experience

• Site Operations Management, Investigations, Key Card Badge OFFICE MANAGEMENT

• Human Resources Responsible for On-Site orientation of new hires, benefits, performance based raises and bonuses, vacations, SOP Guidelines assist in creating and updating guidelines, forms and manuals and Adhering to NJ Labor Laws.

• Payroll Assistance Assisted will payroll preparation and entered data into cumulative payroll document.

• Training Successfully trained Security Officers on security systems and CCTV equipment, computer database, and Site policies and procedures to ensure continued quality of customer service

• Scheduling Responsible in scheduling for single and multiple sites for year round security

• Excel

• Outlook

• Surveillance

• Guest Services

• Typing

• English/Spanish Resources Operations

• Customer Service

• Emergency Call Center Experience

• Employee Management Liaised with HR Department to establish employee benefits, hiring, training, termination procedures and payroll

• Research Employee Background Checks, Investigated client complaints to identify and resolve issues

• Employee Training MS Word

• Power Point

• Recruiting

• Translation

• Interviewing

• Interpretation

• Writing Skills

• Management

• Medical scheduling

• Data entry

• Paylocity

• Insurance verification

• Human resources management

Languages

• Spanish - Intermediate

Certifications and Licenses

Guard Card

Assessments

Working with MS Word documents — Familiar

January 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Familiar

Proficiency with Microsoft Office: Mail & calendar (Mac) — Proficient January 2020

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Proficient

Customer service — Completed

October 2020

Identifying and resolving common customer issues

Full results: Completed

Active listening — Completed

January 2021

Actively listening and appropriately responding in conversations Full results: Completed

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Highly Proficient

February 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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