ANGEL E. MERCADO, JR

*** ******** ******

Hawthorne, NY 10532

646-***-****

ad11lt@r.postjobfree.com

EXPERIENCE

Sensible Auto Finance

Collection Manager. 03/06/23- Present

• Over seeing staff members and ensuring the accurate and timely aging report of customers

• Setting payment collection goals and targets for the department

• Creating and implementing a strategy to improve the collection of outstanding credit

• Responsible for the correct invoicing of clients and timely receiving of payment

• Managing 3 supervisor and 45 collectors with different locations the main office and Mexico,El Salvador and the Philippines

• Monitoring every collectors to ensure that they are properly applying the script to collect the payment of the customers

• Setting up weekly meeting with the Supervisors and Collectors to evaluate their performances in regards to there strength and weaknesses in there daily responsibility Tri-Vin Imports

Senior Financial Collection Credit Specialists 10/24/19-3/01/23

• Monitor accounts on a daily basis

• Identify outstanding account receivables

• Investigate historical data for debts and bills

• Take actions in order to encourage timely payments

• Process payments and refunds

• Resolve billing issues

• Processing Credit Applications

• Resolve customer credit issues

• Process deductions for damage or defective merchandise

• Process deductions for shortages in shipment

• Deductions were applied for disputed amount or billing errors.

• Contact clients and discuss their overdue payments

• Update account status records

• Aging Reports for Customers

• Master Aging Reports at the End of Month

• Prepare and present reports on collection activities and progress

• Check daily the State Liquors licenses for Connecticut, New Jersey and New York Industrial Medicine Associates 11/05/2018 –10/22/19 Assistant Accountant

• Prepare accounting related entries to numerous registers, journals and logs; follow company established accounting processes.

• Support accounts payable activities to ensure accuracy and timeliness of invoice creating and entries.

• Support accounts receivable activities accuracy and timeliness of revenue recognition and payment applications.

• Perform monthly bank reconciliations; regularly maintain detailed reconciliations of all balance sheet accounts.

• Provide detailed analyses and explanations of all transactions; prepare documentation for external auditors.

• Compute and analysis records manually and electronically import into Paychex and Stratus.

• Organize and update employee’s confidential information into Paychex including company equipment received, PTO accruals including manually computing and inputting PTO for part- time employees on a weekly basis.

• Maintain I-9 files and invitation to Self Identify files separate from personnel files.

• Train employees and supervisor with database training in Paychex and Stratus.

• Analysis and resolve payroll issues and fulfill request for payroll information.

• Prepare and analysis bi-weekly payroll, namely, post and distribute checks and/or coordinate direct deposit to respective accounts.

• Consult with and assist Director of Human Resources & Compliance with UC issues, new hire, promotion, transfer ad termination issues.

• Perform insurance administrator duties, namely, updating all employee data for medical purposes.

• Comply and adhere to Company Policies and SOPs, HIPPA and OSHA requirements and processes that allow for the delivery of quality services to internal and external customers as well to Affirmative Action and Equal Employment Opportunity guidelines as outlined in IMA’s Affirmative Action Program.

Stamford Health Medical Group 06/25/2017 – 10/01/2018 Collections Specialist/ Financial Consultant

• Provided consistent high-level customer service to patients regarding collection issues, process and review account adjustments.

• Utilized the practice management system, reports, telephone, mail and other techniques to aid in collection of private pay accounts.

• Evaluated patient financial status and exercises discretion in arranging payment plans in accordance with established practice policies and best practices.

• Processed credit card payments received over the phone as a result of collection activity.

• Followed practice collection policy guidelines, analyzes, identifies and refers accounts to outside collection. Makes approved adjustments to patient account balances.

• Communicated with management regarding difficult collection problems to determine and implement further course of action.

• Assisted with filing claims in cases of bankruptcy or to estates of decease patients for unpaid accounts.

• The Knowledge of the HIPPA Compliance Rules and Regulations

• Actively supported third party billing partner and other business office department personnel to resolve outstanding claims as needed.

• Completed special projects as needed.

• Maintained appropriate documents, reports and files in order to comply with all applicable laws and policies.

• Participated in professional development activities to keep current with industry trends.

• Performed other related duties as assigned or requested in order to maintain a high-level of service.

North Mill Equipment Finance, LLC 04/28/15 – 06/20/17 Portfolio Manager Collector Specialists/Restructure Finance

• Responsible for collecting monies from clients, namely, from loans or leases that have Truck or Trailer Equipment.

• Supervised 10 employees under my supervision in the collection department

• Monitored over 400 delinquent accounts with insufficient funds and over drafts and process ACH draft or Credit or Debit card payments.

• Prepared and finalized Notice of Default, Voluntary Surrender and Repossession letters, etc.

• Responsible for restructuring finance for Spanish/English speaking customers with Deferral payments, Asset Swap, Repair finance, Adding Co-Debtor and Assignment.

• Responsible for deciding on credit or debit memos on new or existing customers.

• Coordinated with the Customer Service, Title Manager, Accounting Manager and the Origination department to prepare memos of credit or debit for fees that are either charged or waived for the customers.

• Responsible for all credit/debit or check by phone payments through the use of the Authorized Net on the Internet.

• Responsible for waiving fees for credit or debit memos provided to the accounting department to balance the books for reconciliations at the end of the month.

• Accept monetary transactions and process payment for the delinquent accounts and provide the accounting department with credit memorandums. Transcontinental Credit and Collections 06/10/11 – 04/20/15 Supervisor - Collector

• Responsible in supervising the debtor’s staff with any inquires and to delegate the incoming correspondence to complete accounting transactions.

• Supervised 8 employees under my supervision in the collection department

• Responsible for collecting monies that were in collections for major clients, namely hospitals.

• Achieved every week of over $10,000.00 in collecting from patients in collection.

• Served as integral member of the department that delivered over $60,000.00 monthly. Triboro Quilt Mfg. Co. Inc 04/20/01 – 04/20/11

Account Payable Manager

• Responsible for incoming invoices and bank draft using the online banking system; handled bank reconciliations.

• Reconciled vendors account statements; handled follow-up and reconcile general ledger accounts, namely, cash; received and responded to vendor inquiries.

• Responsible for receiving and approving check request with accompanying invoices, and developing daily, weekly and monthly cash reports for reconciliation, cash applications.

• Maintained database to record all invoice requests of merchandise; reconciled accounts and balance checks schedule for checks and ach payment.

• Responsible for processing domestic and international wire transfers.

• Handled ADP payroll summary for the Irwin Mfg. Company; responded to all the three companies’ inquiries from external and internal with regard to payment status. TD Waterhouse Securities, Inc. 05/1990 – 04/2001

Broker

• Assisted clients with placing orders and providing quotes and account information.

• Responsible for advance technical systems, corporate action, reorganization, margin calls, and dividend payouts.

• Handled IPO’s, trades information and dividend payment procedures, warrants, bill payout slips, trade cancellations and confirmations, Bloomberg, stock slips, and mergers.

EDUCATION

John Jay College of Criminal Justice May 1989

Bachelor of Science, Police Science

SKILLS

Knowledgeable of Microsoft Word, Excel, Powerpoint and Publisher; AS-400,Quickbook, Series 7 license, Lease Plus, Accurant, Silo,Aspira, SLM, Ring Center, ECW, Meditech, Authorized Net, Paychex, Stratus, Dynamics Solomon, WATS Solomon, Apprise 7.5, Western carrier,DNT, SLA Bilingual: English and Spanish

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