Mary E Calton

Surgoinsville, TN *****

423-***-**** ad11lo@r.postjobfree.com

Professional Summary

Having held a wide range of customer service and data entry positions, my transition into real estate has gone smoothly. I am very detail oriented, punctual, and organized. I’m looking to broaden my horizons and try managing properties with my real estate license. I am a people person and would love to be able to have a position where I help people in finding their rental needs on the side of my real estate home sales. I look forward to branching out and expanding my career.

Skills

Detail-oriented Confidentiality

Conscientious Strong interpersonal skills

Quality control guidelines Takes direction well

Service-oriented Problem solving

Reporting and documentation

Work History

1/2/2022 to present Affiliate Broker

A Team Real Estate Professionals – Kingsport, TN

● Assist clients in finding their dream home or property

● Assist client in transactions

● Manage paperwork and fax, email, or hand deliver

● Organize transactions and help ease any problems during or after

● Answer phone calls and assist customers with questions, showings, or video tours

● Arrange appointments with a wide range of clients and contractors

● Assist with any other home buying needs of the client, customer, seller, or buyer

●

8/23/2021 to 1/1/2022 Bank Teller

First Community Bank of East Tennessee – Surgoinsville, TN

● Receive and input cash and check deposits

● Receive and distribute cash withdrawals

● Use counter machine to verify funds

● Activate new debit cards and assist customers in setting up pins

● Tally teller totals every morning

● Balance teller drawer daily

● Assist in cleaning facility daily

● Assist in changing ATM cassettes

● Provide excellent customer service

7/5/2021 to 8/19/2021 International Trace Agent – Work from Home Teleperformance – Bristol, TN

● Receive and make calls regarding customers lost or damaged packages

● Notate accounts to reflect current situations

● Contact stations for information and to push packages for delivery

● Resolve cases and initiate claims

● Provide customer service and resolutions to customers 10/26/2020 to 7/4/2021 Data Entry – Work from Home Teleperformance – Bristol, TN

● Review files and claims for missing or damaged products

● Verify information matches and input into a claim system

● Validate and update claims to reflect current information

● Sort files and upload into correct system

8/3/2020 to 10/23/2020 Fraud Representative

Advanced Call Center Technologies – Johnson City, TN

● File disputes on unrecognized charges

● Open and close dispute cases

● Refund fees and credits

● Resolve customer issues with accounts

● Explain process of disputes, refunds, debits, and credits

● Provide customer with disclosures, explanations, and resolutions

● Provide excellent customer service to account holders while researching charges and attempting to find the dispute in their favor

4/2019 to 7/31/2020 Housekeeper

Asbury Place Kingsport – Kingsport, TN

● Removed all trash from premises to designated area.

● Cleaned all public areas, as well as deep cleaning 12-14 rooms.

● Carried all supplies using wheeled cart for maximum efficiency. Verified that all storage areas and carts were clean and organized.

● Accepted accountabilities for all assigned building keys, master keys and access cards.

● Examined 48 rooms, halls, and lobbies to determine need for repairs and replacement of furniture or equipment, as well as documenting them.

● Worked to service 12-14 rooms daily.

10/2018 to 4/2019 Housekeeping

Brookhaven Manor – Kingsport, TN

● Removed all trash from premises to designated area.

● Carried all supplies using wheeled cart for maximum efficiency.

● Completed laundry services with special attention to care instructions, including handwashing. Also collected and changed bed linens and collected soiled linens for cleaning.

● Verified all storage areas and carts were clean and organized.

● Deep Cleaning 24 rooms.

1/2011 to 10/2011 Billing Disputes Representative

Advanced Call Center Technologies – Johnson City, TN

● Worked with credit card customers to understand requirements and provide exceptional customer service.

● Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from incorrect charges, protecting company reputation and loyal client base.

● Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

● Received incoming calls and messages and addressed or triaged phone requests.

● Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstanding.

● Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

● Developed, updated, and maintained database of existing and potential customers in Call Center software.

12/2009 to 12/1010 Cashier/Lobby Attendant

Five Guys Burgers and Fries – Johnson City, TN

● Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers by delivering friendly service and knowledgeable assistance.

● Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

● Processed POS transactions, including checks, cash and credit purchases or refunds.

● Served needs of more than 100+ customers in busy restaurant environment with remarkable accuracy.

● Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

6/2009 to 12/2009 Cashier/Customer Service Representative Sears – Johnson City, TN

● Counted cash in register drawer at beginning and end of shift.

● Checked prices for customers and proceeded items sold by scanning barcodes.

● Processed POS transaction, including check, cash and credit purchases or refunds.

● Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales number by delivering friendly services and knowledgeable assistance.

● Restocked, arranged, and organized merchandise in front lanes to drive product sales.

● Assisted customers with special services, account updates and promotional options.

● Assisted customers by answering questions and fulfilling requests.

● Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

Volunteer High School Church Hill, TN

Contact this candidate