CRAIG WOOTEN

Valdosta, GA ***** 229-***-**** ad11lh@r.postjobfree.com

Core Competencies

Conflict resolution

Customer oriented

Strong analytical thinker; quick and adaptable to change Technical and virtual proficiency

Microsoft Word and Excel proficiency

Multitasking and time management

Education

Associate of Science in Business Administrative

Georgia Military College, Valdosta, GA

Diploma

Lowndes County High School, Valdosta, GA

December 2013

May 2010

Professional Experience

Licensed Insurance Agent May 2020 – Current

Family First Life, Online

• Manage a multi-line phone system, answering and transferring calls

• Build customer loyalty by assisting with policy changes, and handling claims-related matters promptly and efficiently

• Navigate computer systems and document accurate records of client interactions, policy details, and insurance transactions. Ensure proper documentation of client information and company policies

• Adhere to regulatory guidelines and legal requirements related to insurance sales and client interactions. Maintain confidentiality of client information and consistently follow ethical practices

• Remain updated on insurance products, coverage options, policy terms, and industry regulations

• Educate clients about different insurance products, explain policy details, and help them understand the scope of coverage

• Assess clients' insurance needs by analyzing their existing coverage, evaluating potential risks, and recommending appropriate insurance solutions. Consider factors such as property value, liability exposure, health conditions, or business operations when determining coverage requirements Chief Steward January 2016 - Current

Seafarers International Union, Piney Point, MA

• Assign duties, provide guidance, and supervise staff to maintain cleanliness, hygiene, and operational efficiency within the organization, contributing to a positive experience for staff and guests.

• Ensure the cleanliness and proper maintenance of all areas within the organization, including kitchens, dining areas, banquet halls, restrooms, storage areas, and other relevant spaces. Implement and enforce sanitation and hygiene protocols to meet health and safety standards

• Schedule regular inspections, coordinate repairs, and ensure equipment is in good working condition to comply with all food safety practices

• Oversee the maintenance and repair of kitchen equipment, dishwashers, and other machinery used in the stewarding department

• Manage inventory of kitchen supplies, equipment, cleaning chemicals, and other related materials. Monitor stock levels, place orders, and coordinate with vendors to ensure an adequate supply of necessary items

• Design menus that balance creativity, operational efficiency, and profitability February 2014 - February 2015

• Received positive feedback from customers for courteous, efficient service and problem-solving abilities

• Maintained open and effective communication with kitchen staff to ensure accurate and timely order preparation

• Addressed guest concerns or complaints promptly and professionally. Took ownership of resolving issues to ensure guest satisfaction and escalate to management when necessary

• Maintained a comprehensive understanding of the menu offerings, including ingredients, preparation methods, and any daily specials

• Up-sold and recommended additional menu items, appetizers, desserts, or beverages to enhance the dining experience and increase sales

Professional Experience (cont.)

Server

Olive Garden, Norfolk, VA

Guest Service Associate

Target, Valdosta, GA

August 2011 - February 2014

• Assisted guests at the service desk, addressed inquiries, resolved issues, and handled special requests

• Offered knowledgeable recommendations and personalized solutions to meet guests' needs

• Operated cash registers, processed transactions accurately, and provided efficient and friendly checkout experiences. Handled cash, credit, and other forms of payment, ensuring proper adherence to Target's cash handling policies

• Facilitated returns and exchanges for guests, processed transactions, inspected items, and provided assistance in finding suitable replacements

• Demonstrated strong organizational skills and attention to detail

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