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Customer Service Supply Chain

Location:
North Charleston, SC, 29420
Salary:
65,000
Posted:
December 17, 2023

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Resume:

David G. Barlow

Summerville,

South Carolina ****3

843-***-**** (C) ad11jq@r.postjobfree.com

Operations/Logistics management/Supply Chain

Professional Experience

Palmetto State Armory

March 2023-Present

Customer Sales Representative

Greet and assist customers with selection and purchase while providing outstanding customer service.

Take ownership of the store through; daily stocking, cleaning, fronting, organizing all items in the store.

Accurately complete Federal Firearms Transfer Records (4473) and other records with 100% accuracy.

Provide coverage as a cashier as directed.

Envoy Air/American Airlines 2018-2022

Customer Service Agent/Baggage Service Office Agent CHS) N. Charleston, SC Baggage Service Office

(BSO) certified, address lost/damaged bags upon passenger arrival. Address bag request form other stations and /or research to identify miss-handled.

Greet American Airline customers upon entering terminal. Check in passenger either at the Kiosk or ticket counter assuring customer’s bags and special needs are met.

Meet aircraft with jet way, assist special request, direct De-boarding.

Prepare documentation for outbound aircraft, board passenger, assure on time departure.

Complaint Resolution officer (CRO.)

Operations Manager

GEODIS CONTRACT LOGISTICS - Summerville, SC 2016-2018

Manage an 182,000 Sq. Ft. Food Grade, FMCG Warehouse of Green Coffee Beans exclusively for Starbucks. Responsible for Geodis and Starbucks Compliance training and audits.

Negotiate with the shuttle carrier, roasting plants, freight brokers and transportation daily.

Plan, staff Train, and direct 6 Geodis, and 15 Labor service employees maintaining 34 docks.

Responsible for the site’s P&L, including daily, weekly, and monthly KPI’s, and regional planning.

Receive and ship over 3,500 containers/trailers a year

15 month average inventory cycle count Accuracy of 99.5%. Customer Phys. Inventory was 100%.

Highest Customer Audit score in the history of Starbucks Green been warehousing.

Onsite accountability for OSHA, SC-FDA, FDA, Starbucks, and Geodis compliance and audits.

Operations Manager 2016-2016

KONTANE LOGISTICS - Charleston, SC

Manage 44 hourly, salary, and temp. Employees supporting a 2 shift FTZ distribution facility.

Oversee vessel schedules, receiving docs from freight forwarders, scheduling Dray to Kontane and carrier pick for distribution to end uses domestically and international customers.

Plan, staff and direct 6 Program Analyst, 34 docks with 22-30 inbound containers daily.

Only Kontane Certified Fork Lift Trainer. Responsible for creating and maintaining; licenses, and daily inspection sheets. Coordinate all repairs. PM, and upgrades of facility items at the facility.

Picking and Customer Service Supervisor 2015-2016

XPO Supply Chain - Hanahan, SC

Responsible for 34 hourly Pickers and 3 customer service Representatives, in support of the Boeing 787 Production Facility in North Charleston, S.C.

Duties include interviewing, hiring, training, assigning, and termination of hourly employees,

Managing the orders as they arrive in Customer Service from the customer, including delivery times.

Conduct accident/accident investigations, selected to the GM’s safety counsel.

Logistics Supervisor/Logistician III 2013-2015

VT-GROUP, North Charleston, SC-Logistics Lead/ Supervisor MMPV, BAE, Team Panther.

Represent VT Group as the lead on-site company supervisor on a SPAWAR installation facility.

Manage a team of 25 Supply Technicians in the receipt, stocking, issuing, scrapping, and shipping.

Responsible for management of all material/logistic related items including COTS, GFE, CFE, and build to print, prototype, along with shipping, packing, and logistical management to other DOD facilities.

Pre induction kitting, picking and delivery to production lines in support of a DOD/TACOM program.

Set up and manage Hazmat for two buildings, represent company on all on site safety issues.

Un-Employed due to contract end and Layoff (Jan.2013 through May, 2013)

Lead Production, Quality Analyst/Site Lead 2010-2013

GENERAL DYNAMICS Force Protection Ladson S.C, Bagram, (BAF) and Camp Leatherneck, Afghanistan

Validated all Non-Conformance Reports (NCRs) assigned to product support.

As the Quality Analyst, Production Control Coordinator performs induction inspection on all incoming MRAP trucks from the field. Directed modernization upgrades as directed by TCTO’s.

Retain data integrity in the U.S. resolution to data record disputes, while working and living in a declared WAR Zone. Plan work schedules and work orders to maintain a 2 shift 35 person team.

Assigned as Safety, Quality, and Production Control Manager as well as interim Site Manager while at BAF.

Material Manager Motiva Crude Expansion Project (CEP)

TYCO THERMAL CONTROLS, Tracer Division, Charleston, SC

2008–2010

Responsible for the entire materials (warehouse) inventory on the Jacobs job site, including leased equipment, office supplies, fuel management, and safety items required; generated RPOs in SAP.

Supervised 6 Material handlers, released pick tickets, and resolved any material related issues on site while maintaining a 98% inventory rate using SAP and a company created access database.

Regularly prepared and submitted OSD/RMA reports, and resolved issues with customers.

Additional Skills

Proficiently in (VIS, SAP, Oracle, MAS 500, MAMMS, ISO9000, and Product Center, Boeing Order Manager, Warehouse Manager, 6S, Exceed, Kronos, Deltek,, IUID.) Quick, previously held DOD Secret Security Clearance. Currently possess TWIC. Experienced with SAMS, and A2B.

Degree in Business Management

Northwood University, West Palm Beach, FL USA



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