Karen R. Weidner

*** ****** ****

Utica, NY *****

315-***-****

ad11jd@r.postjobfree.com

Summary:

•Motived professional with experience in customer service, retail sales, and merchandising.

•Adaptable individual possessing strong analytical, solution-oriented and communication skills.

•Organized and dedicated problem solver with the ability to work individual or in team-based situations.

•Ability to build strong individual relationships and provide high-level customer service

Profile of Qualifications:

•Conferred with customers by telephone or in person to provide information about products or services.

•Kept records of customer interactions or transactions, recording details of

•Checked to ensure that appropriate changes were made to resolve customers' problems.

•Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

•Determined charges for services requested, collect deposits or payments, or arrange for billing.

•Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

•Referred unresolved customer grievances to designated departments for further investigation.

•Resolved customers' service or billing complaints by performing activities such as refunding money, or adjusting bills

•Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.

•Reviewed claims adjustments with dealers, examining parts claimed to be defective.

•Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

•Obtained and examined all relevant information to assess validity of complaints and to determine possible causes.

Work Experience:

Customer Service Representative, Wipro LTD, E Brunswick, NJ 03/2022 – 10/2022

•setting up heart monitors

Customer Service Representative, PDMI, Youngstown, OH 11/2021 – 02/2022

Customer Service Representative, Maximus, Reston, VA 04/2021 – 07/2021

Customer Service Representative, Metlife, Oriskany,NY

09/11/2020-12/13/2020

•Taking claims and processing claims dental insurance

•HMO and PPO regulations

Customer Service Representative, AAA Northeast Services, Westminster, CO 06/2016 -11/2019

Insurance Sales Agent, Mancino & Associates, Marcy, NY 12/2013 – 11/2014

Certification:

IT Support Certificate, Coursera 07/2023

Education:

BA in Liberal Studies, College of St. Joseph, VT

BA in Computer Information Technology and Security, Elms College, MA

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