Customer Service
Resume:
Lynda Spitzer
*********@*****.***
https://www.linkedin.com/in/humor
* Successful Management, Support Coordinator, Operations and Project Management experience.
* Expertise in troubleshooting root cause analysis, solution development, implementation, customer service and attention to detail and documentation.
* Proficient in Microsoft office and over 30 different operating and computing systems, including Siebel.
* Achieved highest customer service scores in Business Unit. Was awarded company paid travel for exceptional service levels within first year.
EXPERIENCE
Spar, Texas
Independent Contractor Merchandising (2/2023 to 5/2023) Resets, audits, stocking and servicing at retail locations.
Boeing Commercial Aircraft, Everett, Washington
Supplier Quality Specialist Level 2 (5-13-09 to 6/20/19) Worked with Engineers, Mechanical Technicians, Quality Technicians, Airplane Technicians including Partner Technicians on 787, 737, 747 & 777 Non-conformances and special projects assigned.
Supplier Quality Specialist Level 2 (1-16-09 - 5-12-09) Refurb work with Engineers, Mechanical Technicians, Quality Technicians, Airplane Technicians including Partner Technicians on the Static and Fatigue 787 Dreamliner program test planes on Non-conformances and special projects assigned.
Supplier Quality Specialist Level 2 (4-4-08 - 1-15-09) Supplier Quality Supporting Quality for Global Partners for 787 Dreamliner Program. Working closely with Passenger Doors, GE and Rolls Royce Engines. Including all Partner's in the Dreamliner Program with Non-conformances and special projects assigned.
Express Personnel / BE Aerospace, Marysville, Washington
Program Mgmt Assistant (1-21-08 - 4-3-08) Supporting all Program Managers and Engineers with current contracts and engineering change memos (any administrative task needed). Assisted with hospitality arrangements for visiting Airline Customers and presentations.
Verizon (previously GTE), Everett, Washington
Coordinator Sales Support (10/2003 - 7/2007) Management of post & pre-sales support which includes order entry, installation (project management) and contract implementation. Multitasking changing priorities, well organized, company empowered high stress position. Responsible for contract renewals for yearly maintenance, contracted labor, and development of new contracts working with company legal department. Provided post, pre-sales support, coordinated Telecommunications & Data services for government and education institution accounts in Washington, Idaho and Oregon. Conducted customer financial audits and services inventory. Performed root cause analysis to resolve service issues in a timely manner and to customer's satisfaction. Supported a team of 3 sales reps in meeting their monthly quotas, goals, financial reports and timelines at month-end. Tracking, follow up and as needed expedite orders. Working as a team with engineers and operations for solutions and implementation. Processed personal travel arrangements and expense reports through Peoplesoft. Used company scheduler for conference rooms, presentations and department meetings.
* Took part in MCI merger 3/2006 - 9/2006 with receivable cleanup for newly formed Verizon Business
Business Sales Representative (8/1998 - 9/2003) Business Sales Support Representative Worked inbound business call center. Performed order entry for new and existing business needs, scheduling new service, disconnects and changes in phone service. Processed complex telecommunication orders in company offline group. Coordinated internal help desk to troubleshoot orders working with technicians, engineers, and internal departments. On loan to the billing department for investigation, researching and troubleshooting billing issues for a year.
* Recognized for highest customer service scores in business center, won travel award..
* Delegated to coach co-workers.
* Recommended to a Coordinator position for my talents in troubleshooting.
EDUCATION
Cornell University New York, NY Effective Management Communication, Completed 1 yr course GPA 3.8
Everett Community College Everett, WA Interior design, 2 quarters GPA 3.5
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