Michael

Kaminski

IT Support Specialist

631-***-****

ABOUT ME

ad11il@r.postjobfree.com

West Islip, NY 11795

I am a proven IT support specialist skilled in customer service and ticketing systems. I am an initiative-taking, reliable and hard-working person. Excellent at working well under pressure and adhering to strict deadlines.

SKILLS

Problem Solving

Time Management

Troubleshooting

Customer Service

Active Listening

Active Directory

Microsoft 365

Microsoft Teams

SharePoint

Parallels Client

EDUCATION

Master of Science in Information, Networking and Computer Security

New York Institute of Technology

2011-2013

Bachelor of Science in Computer Information Systems

St. Joseph’s University

2009-2011

EXPERIENCE

IT Support Specialist

Paypro Corporation Ronkonkoma, NY December 2014 – Present

Provided professional technical support to colleagues and clients on software and phone related issues.

Executed upgrades and server migrations of payroll software.

Assists customers in resolving technical problems on an emergency basis.

Monitored job queue and provided solutions or redirected issues to appropriate department.

Developed user documentation/installation procedures.

Networking Intern

Suffolk Community College, Selden, NY May 2009

Organized fiber optic cables and telephone wiring to networking host.

Set up new Workforce Technology Center- Brentwood Campus.

Utilized link tester to help create networking system.

Shift Supervisor

Rite Aid Pharmacy, West Islip, NY September 2007 – November 2014

Worked as cashier and was promoted to Shift Supervisor.

Counted cash at the end of the shift and managed bank deposits.

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