Christine Sciulli

Coram, NY *****

ad11id@r.postjobfree.com

+1-631-***-****

Seeking a Sales Specialist role within a secure company focused on growth and employee development. For over 20 yrs., I have specialized in Customer Satisfaction through several roles. Maintaining a keen focus on improving customer service communication for both external and internal customers through training and development of Sales force or alternative programs. Served as liaison between the Customer and our Company reducing friction and increasing sales productivity, revenue and profits. Customer Service and Sales go hand in hand and there is always opportunity to improve in the level of service we provide. Work Experience

Kitchen Design Sales

Lowes “Never Stop - Improving”

October 2018 to May 2021

Responsible of conducting sales activities which lead to building relationships with existing and new customers. Promote and recommend products, plans and installation services matching customer needs. Communicate pricing, availability designs and project status. Research options providing customer with alternative ideas to meet customer requirements and budgets. Order management duties which include order entry, working with vendors on special orders, tracking and order fulfillment, problem resolution, maintaining and exceeding customer service levels. Maintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety and monitoring for potential theft or security issues. Sales Operations

North America (NA)

April 2009 to December 2015

**This position falls below the Global Sales Operations therefore I kept many of my prior responsibilities. Below is the breakdown of added responsibilities with timelines.

· Sales Reorganization implementation; new alignment, hierarchy, account lists, processes, etc. improving sales productivity and overall efficiency.

· Support Sales Finance and Sales Management with reporting and forecasting – Compensation

· Maintain Master Data records and role assignments in salesforce (SFDC)

· Acquisition integration (PSION)

Zebra Technologies (Formerly Motorola Solutions / Symbol Technologies) - Holtsville, NY October 2004 to December 2015

Held multiple titles & responsibilities

Successfully transitioned through multiple roles utilizing my experiences in customer relations, sales support, sales out / commissions, communications and event planning. Managed large visibility accounts such as FedEx and UPS, quarterly visits to customers, presenting order stats, reporting on “late vs. on time” shipments. Addressing service issues and repairs. Training FedEx and UPS Sales Reps on forecasting and using customer tools for tracking their customer orders (direct shipments) from Zebra to their customer. Coordinating and participating in Trade Shows, Quarterly Business Reviews

(QBR’s). Developed and

Implemented training for Sales Role out in 2015, provided in person training sessions as well as through webinars throughout the country. Always ensure first in class customer service for external and internal customers.

Program Manager

Zebra Technologies - Holtsville, NY

October 2012 to July 2013

· Communications Specialist

· Event Marketing Specialist

· Field Sales Operations 7/2013 – 12/2015

· Sales Out and Commissions

· Event Marketing Specialist

·

Global Sales Operations Specialist

Ryder

December 2007 to April 2009

This was a diversified role in which I either was responsible or collaborated with many departments. Below are just a few of my responsibilities.

· Streamlined Sales Out process / Coordinate Cooperative Marketing Program (CMP)

· Coordinate (NRF), largest trade show in our industry during my last 7 yrs.

· Coordinate marketing events between customer and sales field, such as: Superbowl, Masters, Ryder Cup, etc.

· Successfully lead a team of subject matter experts (SME’s) throughout the company in coordinating the Global Sales Bootcamp training program for all new Sales Associates.

· Monitored and provided metrics on salesforce.com (SFDC) usage within Sales Associates.

· Provided training and assistance to Sales Associates as needed Sr Order Management Specialist

Order Management

October 2004 to December 2007

· Customer Support / Account Manager Support / Set up of MySymbolOrder accounts

· Order Management: EDI orders / Invoice Rejection issues / Pricing

· Backlog Management: Open Orders (CRSD)/ Obsolete Product / Returns / ETA’s / Lead Time

· Executing backlog project delivery schedules

· End of Life Process

· Support Sales activities, build relationships for increased sales opportunities Manager of Client Services

Humanic Solutions (Formerly Fiserv, HRUS) - Melville, NY December 1996 to October 2004

Provide first in class customer service for our Fortune 500 clients, and throughout the organization, over 15,000 employees. Responsible for the day to day functions of Client Service team, escalations and direct inquiries from client. Complete and document quality assurance audits, schedule and attend visits to customer sites and 3rd party vendors. Call monitoring to ensure quality of calls, provide training and development to Client Service team on best practices and first call resolution. Conduct and properly document semi and annual employee reviews. Serve as CSR backup to reduce phone overflow. Work closely with all departments to streamline processes as well as with the IT department to implement changes or upgrades to improve our workflow and customer experience. Education

Business Administration

Suffolk Community College

1991 to 1994

Skills

• Team Development

• Complaint Handling and Resolution

• Strong Communication Skills

• Compensation (Commissions)

• Coaching / In Person and Webinar Training

• Sales Operations Processes

• Customer Care Management

• Leadership

• Managing Customer Service team

• SalesForce.com

• CSAT Effective Communications trainings

• Organizational and Departmental Savvy

• Conflict Resolution

• Decision Making / Forward thinker

• Go to Market / Sales Channel

• Detail Oriented / Accurate reporting

• First in Class Customer Service

• Create Newsletter, keeping Sales Associates informed with latest events or upcoming trainings.

• forecasting

• reporting

• etc.

• Order Management System

• Quality Assurance

• Order Entry

• Event Marketing

• Sales Support

• Order Fulfillment

• SAP

• Account Management

• Event Planning

• Business Analysis

• Sales Management

• EDI

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