Quality Control Customer Experience

YANETH M. LOZADA I.

**** ****** **** **** *******, FL 32832

Phone 954-***-****)

***************@*****.***

Hardworking and passionate job seeker with strong organization. Ready to help a team achieve company goals.

07/2023 Current

EMBASSADOR, CLEAR

Create a delightful and positive customer experience for all travelers in the airport.

Resolve travelers and/or members’ concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.

Consistently demonstrate adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification, and following documented security.

Collaborate with leadership to assess sales & service opportunities on a regular basis to identify strengths and opportunities and grow CLEAR’s membership base.

11/2022 – 07/2023

QUALITY CONTROL INSPECTOR, OPMAX Support service

Communicate with production team members about quality issues.

Complete precise measurements using special tools.

Collaborated with production staff to establish and meet quality standards.

Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problem.

Trained other workers in inspection and testing procedures.

Updated quality control records and reports

11/2022 – 07/2023

DRIVER HELPER, OPMAX Support service

Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Kept detailed mileage and fuel reports.

Drive safely in various weather and road conditions to avoid accidents.

Coordinated efficient routes to avoid delays and optimize schedules.

Cleaned vehicles regularly to maintain professional appearance.

Reporting accurate time records of the company vehicles coming and going

Reporting any accidents, injuries, and vehicle damage to management.

06/2020 – 08/2022

FC ASSOCIATE I, Amazon

Prepared and organized envelopes, packages, containers, and pallets with correct merchandise

Selected packing materials based on size, quality, and fragility of packages contents.

Moved merchandise using forklifts, pallets jacks and hand trucks.

Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.

Used handheld devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Reviewed printed tickets or digital orders to get item numbers and merchandise locations.

Organized warehouse shelves and racks to maximize space.

Jan /2019 - May /2020

PACKERS, Royal Aero Parts

Pulls and packs products based on daily orders.

Meets specifics of customer orders in a timely manner.

Keeps products separated, organized and in good rotation.

Monitors product quality frequently, reporting problems to mitigate safety issues.

Reports on any mechanical problems.

Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes.

Follows good manufacturing practices and required work safe practices.

Maintains a clean, sanitary, and safe work area.

Performs other duties as assigned.

Dec 2001

Bachelor of law, University of Andes. Venezuela.

•Detailed Oriented

•Cross Functional collaborator

•Quality Control

•Process Evaluations

•Coating Preparation

•Visual Inspector

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