Pavan Kumar

Phone: 925-***-**** Email: ad11h0@r.postjobfree.com

Salesforce Certified System & Application Architect

Summary of Qualifications

Salesforce 14X Certified consultant, Tech-savvy, dedicated and results-driven Senior Salesforce CRM Administrator/Lead Developer with over 15 years of Information Technology experience leading projects using various methodologies and emerging technologies. Adept at leading the design, implementation, testing, debugging, and maintenance of software applications while ensuring compliance with stringent time and budget constraints. Strong ability to adapt in a changing environment and demonstrate written communication skills. Demonstrating all acquired skills, abilities, and areas of expertise as follows:

Software Development

Salesforce

Siebel

Java

Project Management

Client Consulting

Customer Facing

Requirements Gathering

Full Cycle Migration

Component Configuration

Database Development

Integration

Salesforce Lightning

Triggers

Client/Server Testing

System Implementation

Performance Improvement

Customer Facing

Graphics Design

Apex/Visualforce

CPQ/Apttus

Professional Experience

Autodesk, San Rafael, California Salesforce Administrator/Developer April 2021- Till Date

Innovyze, Inc. Portland, Oregon May 2019 –April 2021

Salesforce:

Communicate with user management team for preparing cost effective CRM project proposals for budgeting and forecasting.

Develop Apex code to assign Assets to Accounts and opportunities to pods based on the bookings and pod goals .

Secure the salesforce application by creating user authentication with roles and permission sets to avoid unauthorize access of data.

Implement Integration between Sage and salesforce and integrate other CRM application with Salesforce for Finance/Accounting Team using lightening components and API calls by maintaining the governor limits.

Develop triggers to avoid record locks and process orders to Sage while integrating with Commercient.

Perform data transformation/cleansing with the help of Apex Data Loader and Informatica using SOQL and Oracle to avoid duplicates and maintaining data integrity.

Create sandboxes to implement business requirements as a QA environment then migrate the code to Production using change sets.

Create Custom reports /report types based on business requirements

Develop Marketing application which helps to create marketing campaigns to track the prospects and integrate with Pardot

Design quote process using CPQ to implement Product quote mechanism to manage pricing and products.

Created custom pages using Java script and custom Visual basic code to extract data from Database.

Integrate outbound/Inbound with ERP(NetSuite) and CRM systems using REST API and XML.

Create Boomi process to automate the snapshots and forecasting to provide data for theater heads for weekly status calls.

Create flows/process builder/workflows for screen and data quick actions for CTI calls.

Integrated with Snowflake for Bidirectional data sharing.

Extract Data from Salesforce to Snowflake for Pipeline reports .

SSO authentication using Azure.

Anthem CRM Developer/Administrator July 2015 – May 2019

Salesforce:

Responsible for performing duties to plan for and lead a team to manage the company’s environment ensuring project goals, scope, budget, and timelines are clearly defined and accomplished and to ensure that business requirements are understood and reflected in system requirements and design.

Direct and assist the team to resolve problems as needed to ensure that customers receive prompt, efficient service in accordance with company policies.

Communicate with user management team for preparing cost effective CRM project proposals.

Facilitate Agile/Scrum meetings and served as scrum master to oversee internal developers and vendor’s issues to address customer needs and projects requirements in a quick turnaround time.

Worked closely with Business Users for requirements gathering, analyzing the requirements, documenting the functional and non-functional requirements.

Assisted customers realize complete value of their investment in salesforce.com application.

Administered and configured Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rules.

Created various Record Types, Support Processes, Assignment Rules, Public Groups, Queues, Custom Settings, Sites, and Time-Based Workflows.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured sharing settings.

Designed, developed, and deployed the Custom objects, Components, Visual Force Pages to suit the needs of the application.

Worked on Validation Rules, Workflows, Process Builder, and approval processes.

Implemented customizations using Lightning design systems,Lightning components, Lightning Apps, Visual force pages, Integration, SOQL, SOSL,APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.

Strong experience in implementing data security by OWD, creating criteria-based and owner-based sharing rules for each object, and sharing data to various levels of roles in the organization.

Integrated Salesforce with external systems by writing SOAP & RESTful Apex classes web service classes.

Worked on apex batch, schedule classes by implementing Batchable and Schedulable interfaces.

Deployed Salesforce components across various Sandboxes using Change Sets, Eclipse and Force.com migration tool.

Involved in CPQ and CLM functionalities with different charge types,Products,Pricing,Quotes.

Siebel CRM:

Responsible for gathering requirements to transform into technical design documents per CMMI level standards while working on Workspaces/Siebel web tools for IP18/17 and task-based UI.

Configured UI elements such as screens, views, applets, and objects; as well as created the static, dynamic, constraint, and hierarchical picklists.

Utilized user properties and wrote Siebel eScript behind applet and business component events to execute specific business logic.

Involved in creation of project plan and details tasks for upgrade and also gathered requirements for UI.

Eli Lilly and Company Salesforce Administrator/Developer June 2006– July 2015

Salesforce:

Lead in the formulation and execution of strategic business plans covering the company’s organizational direction, technology, and system applications. Present project direction and recommendations to management.

Enabled executives to access current/future business opportunities, improve pipeline and pipeline and forecast and bridge communications gap between sales and marketing .Global implementation for 4000 users.

Created project plans with detailed task distribution and execute projects using Agile as well as Waterfall methodologies to ensure project is delivered on time and beyond customer expectations.

Worked in all stages of Software Development Life Cycle. Design, Development, Testing, and Implementation.

Implementing and testing the new features of salesforce releases.

Re-engineered Change Management process to ensure adherence to corporate audit regulations, PMP methodology, and client requirements.

Enhanced efficiency by introducing automated project tracking and weekly status conference calls.

Increased revenues by implementing internal cloud computing and Salesforce.com information sessions that improved awareness and led to new projects.

Established release management process for defect resolution that reduced defects and costs.

Improved efficiency by utilizing structured project management methodology.

Directed large-scale data center move for Eli Lilly. Coordinated 50 consultants and client personnel. Completed move in only 48 hours, with no loss of services.

Performed JSON serialization and deserialization of Apex Objects using System. JSON class.

Incorporated web technologies such as JavaScript, HTML, CSS, jQuery, XML and Ajax into Visual Force pages development.

Performed inbound, outbound integration with websites using REST API, SOAP Web services API(WSDL).

Developed apex triggers to perform custom actions and validations before and after the changes to records.

Performed Data Transformation and Data Cleansing activities with the help of Apex Data Loader and Bulk API.

Developed Lightning components and Lightning pages using JavaScript, controllers, and Aura UI framework.

Involved in CPQ and CLM functionalities with different charge types, Products, Pricing, Quotes.

Created flows to collect information from users, execution of logic based on user inputs and to update salesforce records with the help of Visual Workflows.

Used Custom Controllers, Controller extensions, wrapper classes with apex classes, Visualforce pages to perform operations on Standard and Custom Objects.

Packaged metadata changes and apex classes and performed data migration with the help of snapshot, Metadata API, Git Hub repositories and Force.com Migration Tool.

Managed OWD settings, profiles and created various permission sets, sharing rules and roles as per the requirements.

Used SOSL to construct text-based search queries and created SOQL queries to retrieve data from multiple related objects.

Created Formula Fields, Validation Rules, Workflow, Approval process, Process builder for the flexibility and functionality of force platform application.

Siebel CRM:

Gathered business requirements/documentation, performed high-level design documents, and transformed to system requirement document or TDD/LLD.

Performed gap analysis, tractability matrix, and designed the Siebel Collections project architecture design document.

Integrated Siebel application using EAI (Enterprise Application Integration) to provide more robust interface with external systems.

Used Workflow Manager to define policies, configured workflow policy and business services and generated triggers for the Siebel application.

Cingular Wireless CRM Developer July 2005 – May 2006

Siebel CRM:

Configured schedules in Siebel Field Service using Appointment Booking System which automates the process of appointments to customers based on time slots.

Developed and provided floor support / maintenance of the projects SCB, Smart Support, Bold Chat, Web Portal, and Help Desk to Help Desk.

Worked on integration [EAI] with third party applications such as Web Method, BCM using Siebel adapter call and creating web service. The Web service testing was done using SOAP UI tool.

Configured Symbolic URL in order to have Value of Device based on which the customer would be sent an email with promotion codes or coupons based on the size of the customer.

Configured many other elements and components.

Bank Of America CRM Developer May 2005 – July 2005

Siebel CRM:

Gathered business requirements and designed the Functional and Technical design documents.

Configured UI elements like Screens, Views, Applets and objects like Business Components, Links, MVG, Pick List, and Pick Applet.

Configured Accounts, Contacts, Service Request, Agreements, Activities, Marketing Campaigns, Invoices, Revenue Screens and Views based on Client Requirement.

Created the Static, Dynamic Pick list, Constrain Pick List, Hierarchical picklist.

Worked on Performance and error analysis by analyzing task info log, errors files and by tracing files in order to achieve targeted results.

Wrote Business Services to integrate data based on the business requirements.

Used Workflow Manager to define policies, to configure workflow policy, program and business services and generated triggers for the Sales applications.

Installed mobile clients and tools, generated database templates, and initialized database/extraction to enable remote access for mobile clients.

Education

Master of Science in Computer Engineering

Bachelor of Engineering

Technical Proficiency

Salesforce CRM : Cloud, Service Cloud, Apex Classes,Triggers, Visualforce pages, Database operations (DML, SOQL, SOSL), Workflow rules & Approval processes, Reports & Dashboards, Lightning Components, Salesforce1 Mobile Application, Reporting Snapshots, Schema Builder, Process Builder. Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com,CPQ/Apttus.

Siebel CRM: Siebel IP18/IP17/IP 15,8.0,7.8,7.7,7.5.x/7.0.x- Tools, EIM, EAI, eScripts, Work Flow

Operating Systems: Windows, UNIX

Programming: Java, JavaScript,CSS, C/C++, HTML, XML, XLST, Web/Business Services

Databases: Oracle 8.x/9.x/10g/11g,12c, SQL plus, PL/SQL, MS Access

Tools: Snowflake, Azure,Okta, Informatica 8.x/7.x/6.x, Toad, SQL Loader, MS Office

Testing Tools: SOAP UI

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