RJ

RENEE JONES

ad11gf@r.postjobfree.com *-.480-***-**** Laveen, AZ 85339

Travel Planning

[Type] Industry Regulations Knowledge

Customer Service

Staff Training

American Airlines Phoenix, AZ

Customer Service Representative

12/2022 - Current

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Walmart Phoenix, AZ

Customer Service Manager

11/2000 - Current

Demonstrated excellent communication skills in resolving product and consumer complaints.

Assisted staff with resolving complex customer issues and implementing targeted solutions.

Evaluated employee job performance and motivated staff to improve productivity.

Upheld quality control policies and procedures to increase customer satisfaction.

Delivered continuous training to associates to maximize performance and customer relations skills.

Monitored phone calls to provide feedback and coaching. Set clear expectations and helped employees pursue optimal paths for achieving each target.

Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.

Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.

Maintained pharmacy counter and related areas in clean, neat and organized fashion.

Helped pharmacy staff prepare medications and fill orders. Opened incoming supplies and stocked in correct locations. Delivered quality care to customers through close collaboration with pharmacist.

Answered customer questions about prescribed and OTC medications. Restocked shelves and prepared expired drugs for return. Prepared medication labels with item name and quantity. Performed filing, copying, faxing and other clerical tasks. Arranged retail products in pharmacy area according to merchandising planograms and end cap placement needs.

Teamed with peers, technicians and pharmacists to prioritize and complete Skills

Experience

orders.

Entered current customer, payment and inventory information into system to keep data accurate.

Reviewed order information against computer database. Trained new pharmacy staff in procedures and customer service standards. Participated in prescription pharmaceutical and over-the-counter product inventory audits.

Received, reviewed, dispensed and labeled over [Number] prescriptions daily.

Delivered medications to care areas and retrieved new orders for fulfillment.

Returned dispensed prescriptions to stock if not picked up within set timelines and performed reverse billing in system. Communicated with insurance companies for billing purposes. Compiled customer demographic, allergy and medical history background. Fulfilled additional pharmacy duties during staff absences, workload adjustments and emergency situations.

Coordinated patient prescription counseling with pharmacist. Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system. Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Transmitted claims to insurance companies for payment and reconciled EOBs.

Liberty Eylau Texarkana, TX

High School Diploma

08/1988

Texarkana College Texarkana, TX

Some College (No Degree) in Office Management

Education and Training

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