Esperanza Carrasco

Peoria, Arizona *****

520-***-****

ad11fw@r.postjobfree.com

Committed and hardworking customer services with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Trustworthy and dedicated customer services with 2 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse

environments. Organized approach to monitoring materials movements with focus on safety and productivity.

Performance-oriented team player with good multitasking abilities.

Skills

• Customer assistance

• Product and service sales

• Refunds and exchanges

• Staff Training

• Safe verifications

• Cash Handling

• Written and verbal communication

• Guest inquiries

• Point of sale operation

• Product restocking

• Point-of-sale system operation

• Coaching and mentoring

• Cash register operation

• Sales expertise

• Active Listening

• Multitasking Abilities

• Teambuilding

• Problem-Solving

• Written Communication

• Work History

September 2021 - February 2023

Warehouse associate -Tucson AZ

Amazon

• Followed procedures at all times for personal and team safety.

• Received and reviewed new orders, located requested merchandise, and promptly initiated processing.

• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

• Maintained tidy and clean work areas to promote optimal productivity and safety standards.

• Transported merchandise pallets to move in warehouse.

• Picked and packed order items.

• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

• Reviewed order slips, picked products and staged merchandize to be shipped.

• Supervised and trained new staff in performing census. March 2021 - September 2021

HomeGoods Distribution Center - Tucson AZ

Warehouse Associate

• Checked packages and merchandise for damage and notified vendors.

• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

• Worked safely around moving machinery.

• Entered quantity received against purchase order in computer system.

• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

• Trained and supervised new employees to apply best practices and comply with health and safety procedures and

regulations.

• Conducted regular inspections and audits to check quality and verify inventory levels.

• Prepared orders for shipment by picking, packing, and labeling merchandise.

March 2020 - November 2021

Family Dollar - Nogales AZ

Cashier

• Worked flexible schedule and extra shifts to meet business needs.

• Greeted customers entering store and responded promptly to customer needs.

• Worked closely with shift manager to solve problems and handle customer concerns.

• Addressed customer needs and made product recommendations to increase sales.

• Welcomed customers and helped determine their needs.

• Restocked and organized merchandise in front lanes.

• Answered questions about store policies and addressed customer concerns.

• Helped customers complete purchases, locate items, and join reward programs.

• Assisted customers with returns, refunds and resolving transaction issues.

• Built relationships with customers to encourage repeat business.

• Tallied cash drawer at beginning and end of each work shift.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Stocked, tagged and displayed merchandise as required.

• Processed refunds and exchanges in accordance with company policy.

• Responded promptly to requests for assistance, spills and customer inquiries.

• Worked with floor team and managers to meet wide range of customer needs.

• Set up new sales displays each week with fresh merchandise.

• Checked personal identifications during alcohol and tobacco sales.

• Operated cash register to record transactions accurately and efficiently.

September 2020 - December 2021

Fry’s - Phoenix AZ

Cashier

• Answered questions about store policies and addressed customer concerns.

• Worked flexible schedule and extra shifts to meet business needs.

• Helped customers complete purchases, locate items, and join reward programs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Worked closely with shift manager to solve problems and handle customer concerns.

• Built relationships with customers to encourage repeat business.

• Tallied cash drawer at beginning and end of each work shift.

• Checked personal identifications during alcohol and tobacco sales.

• Operated cash register to record transactions accurately and efficiently.

• Identified and resolved discrepancies and errors in customer accounts.

• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

• Processed refunds and exchanges in accordance with company policy.

Languages

Spanish

Advanced (C1)

Contact this candidate