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Customer Service Operations Manager

Location:
Oklahoma City, OK
Posted:
December 17, 2023

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Resume:

**** ** **** **

Moore, OK *****

405-***-****

ad11fn@r.postjobfree.com

Peyton Bookout-Bridgeford

SKILLS

●Customer Service

●Team Leadership

●Prioritization

●Upholding Standards

●Self-Accountability

●Optimism

●Multitasking

●Self-Starter

●Administrative Background

EXPERIENCE

Ulta Beauty, Shawnee, OK — Benefit Arch Expert

May, 2016-August, 2016

-I managed the brow bar and tracked the revenue for my store.

-Trained all new brow stylists in my district

Ulta Beauty, Shawnee, OK — Merchandise Sales Coordinator

August, 2016-February, 2018

-Led a team through all operations. Freight flow, promotions, inventory, etc.

TruFit, Bristow, OK – Billing and Coding Specialist

February, 2018-September, 2018

-Billed to insurance providers

-Pre-Auth for patients

-Coded each procedure type for insurance provider.

Old Navy, Belle Isle Station, Oklahoma City, OK— Operations Manager

February, 2018 – September, 2018

-Led a team through all operations.

Duluth Trading Company, Oklahoma City, OK - Retail Sales Manager

September, 2018- July, 2019

-Salesfloor lead. Tracked KPI’s and monitored the team’s training. Worked on Visual Resets and the MOD program.

Duluth Trading Company, Oklahoma City, OK – Assistant Store Manager

July, 2019 – Current

-Head of operations. Working closely with our stockroom lead and monitoring payroll, scheduling, and LP issues. Interviewing potential new-hires, and assisting my Store Manager with any need she may address. Customer satisfaction and top-tier service.

EDUCATION

Bristow High School, Bristow, Oklahoma — Diploma

August, 2012-May, 2016

I participated in the FFA, and did public speaking as well as becoming the treasurer for my district in 2014 through 2016, I participated in Yearbook, Speech and Debate, and Accounting classes throughout high-school.

Central Tech, Drumright, Oklahoma - Cosmetology License

August, 2014-May, 2016

I was a district officer for SkillsUSA from 2015-2016, and participated in public speaking seminars as well as leadership conferences, and travelled to motivate high schoolers to participate in a trade.



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