Niya Burgess

Atlanta, GA

Phone: 516-***-**** E-Mail: ad11fm@r.postjobfree.com NB

Objective

Obtain a long-term remote Account Manager, Customer Service position or Data Entry positions. Skills

Excellent Account Manager skills, Customer Service skills, Excellent Communication, Problem Solving, Microsoft Office Suite, CRM

Experience

Burrell Industries Consulting Group 12/2018 – 03/2023 Account Manager/Customer Service Representative

• Provided excellent customer service care to existing and new clients

• Responded to inquiries from internal and external customers and customer issues

• Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution

• Managed Inbound and Outbound phone calls

• Built sustainable client relationships through open and interactive communication

• Main-point-of-contact managing and growing accounts, while driving participation in client meetings, and resolving all account issues to full satisfaction

• Developed and maintained reports

• Managed client records in CRM system

• Worked in a fast-paced environment with multiple priorities and demands

• Assisted Upper Management in new requisitions to onboard new clients Advanced Learning 09/2013 – 11/2018

Officer Manager/Account Manager

• Built/Maintained successful client relationships

• Actively worked with prospective clients, provided detailed information about the programs

• Identified any issues with food vendors, facility, and clients.

• Assisted in interviewing New Hires, terminated employees

• Managed the Payroll process (timesheets, inputting hours, submitting payroll)

• Onboarded new clients; collaborated with clients to align, track, and achieve desired goals for their children’s learning education

• Planned and led new marketing initiatives (client meetings, family/community activities, open houses, monthly newsletter)

• Maintained Employee Handbook

• Orchestrated New Hire Orientation

• Answered phones, emails, solved issues for clients

• Trained, recruited, developed, and inspired the staff to provide creative, age-appropriate programs to all children served at the academy

The Soup Kitchen 09/2011 – 12/2013

Restaurant Manager/HR Manager

• Hired as a Crew Member and then promoted to Restaurant Manager

• Provided excellent customer service care to all customers

• Drove sales by pushing great customer service and guest satisfaction

• Ensured employees were trained in customer service skills and Food & Beverage responsibilities

• Reviewed applications, interviewed, and hired Hourly employees 2

• Delegated daily duties to employees which included developing schedules, assigned tasks

• Supervised and oversaw the production and preparation of food to ensure recipes were followed and consistent

• Managed food supplies costs by monitoring weekly inventory

• Understood, managed, and practiced safe food handling procedures

• Managed supervisors and hourly employees

Education

Borough of Manhattan Community College (BMCC), Nursing 2012 Riverside High School, Graduate 2011

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