Michael B. Nellums

Little Rock, Arkansas ***** Ph.501-***-****

ad11fl@r.postjobfree.com

DEGREE / CERTIFICATION

Bachelor of Science in Business Administration with an emphasis in Information Systems from the University of Arkansas, Sam M. Walton College of Business Fayetteville, Arkansas December 2010

Certified in ERP (SAP) (Enterprise Resource Planning) I-III from University of Arkansas, Sam M. Walton College of Business

PROFESSIONAL EXPERIENCE

NTT DATA Services Little Rock, AR

IT Senior Consultant: 2021 - Present

Effectively communicated business requirements to IT Client, Technical Analysts, and external vendor partners to find solutions that fit needed business outcomes.

Ensured close alignment with business stakeholders to elicit, analyze and document customer needs into well-organized business requirements.

Drove identification of requirements across business units and identified systems processes through evaluation of business objectives, drivers, and success metrics.

Documented business requirements and detailed functional specifications from multi-Client stakeholders for review and delivery to the development team.

Used traditional waterfall model as well as develop epics, user stories, and their acceptance criteria for agile delivery in JIRA.

Participated in project delivery and process optimization to support the execution of projects using various project methodologies and different software packages.

Oversaw multiple engagements simultaneously without compromising accountability or reducing level of engagement with management.

Documenting and maintaining support procedures and information as needed.

Maintained a basic knowledge of JIRA, Client Quality Center and ServiceNow for effective communication between all stakeholders.

Arkansas Blue Cross Blue Shield Little Rock, AR

Associate Production Control Analyst II: 2017 - 2021

Utilize and complete all logs and formal documents associated with scheduling workloads through the computing system.

Adequately keep user groups and supervisor informed of workload status.

Ensure adequate trouble reporting is performed.

Maintains production and balancing logs necessary for the assigned workload.

Schedule production batch jobs and monitor production to ensure accurate and timely completion of scheduled jobs.

Effectively perform analysis of workload preparation and set up, as well as reruns due to JCL errors, hardware malfunctions, bad input data, and job preparation errors.

Entergy Services Inc. (ESI) Little Rock, AR

Associate Analyst I: 2015 – 2017

Direct communication with the 3rd party vendor for bill payments requires some proactive investigation prior to answering inquiries regarding bill payments.

Present the electronic invoice to customers through a variation of different channels such as FTP, Electronic, and VAN delivery methods.

Effectively work collaboratively within team to achieve common goals, while at the same time leveraging the diversity of the team to accomplish organizational objectives.

Maintain and manage a number of accounts daily to determine the need for intervention with regards to the bill delivery process.

Generate reports that show data inconsistencies and irregularities through data mining and present to upper management without change.

Effectively communicate progress and identify roadblocks in communications with peers, IT team, or upper management as to not have overlap and duplication.

Research and assign roles on a group project, documents source and collaborates with relevant stakeholders inside and outside of department to ensure consistency.

Hewlett-Packard (HP) Houston, Texas

B.A./Test Lead/Developer 2011 – 2015

Created Technical Specification documents by analyzing legacy system and replacing existing outdated tax codes and ex codes with comprehensive web-based application.

Devised a multiple country tax project plan within the scope of a common SDLC (Software Development Life Cycle) as a Business Analyst.

Implemented effective communication and collaboration skills across multiple countries and cultures with regards to goods or services transactions.

Adapted analytical problem solving and process reengineering techniques prior to analysis phase of projects.

Generated SQL in DB environments for testing materials; took part in walkthroughs and review meetings with Project Manager, QA Engineers and Development team.

Managed regular deployment issues across development, production, and test environments.

Documented all system changes and request for user access using Change Management Forms in SharePoint.

Validated technical designs created by IT developers against functional specifications.

Responsible for prioritizing issues, allocating development, and QA resources to ensure timely deliverables.

Defined and implemented the testing scope for each transaction inside the move to production.

Facilitated review meetings to ensure that the project was implemented within the specifications of the contract.

Set formatting and folder structure for ALM (Application Lifecycle Management) and implemented proper measurements and metrics.

Managed and administered access to ALM (test tracking tool) for team members and testing team.

Internships and Community Experience

University of Arkansas Agricultural Extension Service Little Rock, Arkansas

Informational Technology Assistant Summers 2006-2007

Updated and maintained all personal computers for employees, use of basic updating and cleansing software’s for faster computing from employees.

Provided end users with technical problem solving such as security access, installing hardware/software, and run diagnostic software for maintenance.

University of Arkansas Fayetteville, Rock Camp Student Coordinator 2008

Penick Boys and Girls Club Summer Counselor 2006

Phi Beta Sigma Fraternity, Chapter President U of A 2008-2010

SPECIALIZED TRAINING

Financial Accounting Customizing of TEK systems in G/L, A/R, and A/P.

JIRA, JAMA, Client Quality Center, ServiceNow

ALM-Application Lifestyle Management; testing tool used for tracking pass/fail results of test

Trained in Understanding of Financial Accounting (SAP FI); Procurement Process (SAP MM); Fulfillment Process (SAP SD); and Production Planning and Execution (PP)

Proficient in SDLC methodology

References: Available upon Request

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