Alexis King

Houston, TX *****

ad11fj@r.postjobfree.com

+1-346-***-****

Authorized to work in the US for any employer

Work Experience

Call Center Representative

The Heller Group - Houston, TX

June 2022 to May 2023

• manage and resolve customer complaints

• provide customers with product and service information

• Answer calls

• enter new customer information into system

• update existing customer information

• process orders, forms and applications

• identify and escalate priority issues

• route calls to appropriate resource

• Troubleshoot equipment

• Schedule appointments

Customer Service Representative

The Panther Group - Remote

January 2022 to May 2022

• Performed data entry for customer information

• Managed client records

• Answered general questions

• Assisted customers with a warm and professional attitude

• Provided policy and service information

• Answered calls from customers and clients

• Resolved customer information and complaints

• Responded to claim inquiries

Healthcare Communicator

Ashfield Healthcare - Remote

December 2020 to October 2021

Help callers understand more about medical treatment, health lifestyle choices, disease prevention, and more.

Used the internet to help influence public policy and to help educate the public about various health and wellness issues

Customer Service Representative

Comcast - Houston, TX

November 2019 to May 2020

• manage and resolve customer complaints

• provide customers with product and service information

• Answer calls

• enter new customer information into system

• update existing customer information

• process orders, forms and applications

• identify and escalate priority issues

• route calls to appropriate resource

• Troubleshoot equipment

• Schedule appointments

Call Center Representative

Sykes Telecommunications - Fayetteville, NC

April 2019 to September 2019

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication Customer Service Representative

Teleperformance - Killeen, TX

April 2018 to January 2019

• answer calls and

• handle customer inquiries over the phone

• research required information using available resources

• manage and resolve customer complaints

• provide customers with product and service information

• enter new customer information into system

• update existing customer information

• process orders, forms and applications

• identify and escalate priority issues

• route calls to appropriate resource

• follow up customer calls where necessary

• document all call information according to standard operating procedures

• complete call logs

Cashier/Customer Service

Walmart - Fayetteville, NC

May 2017 to February 2018

• Trouble shoot issues and resolve complaints

• Answered questions about merchandise and kept up with all sales and promotions

• Assist new cashiers with any questions

• volunteers for extra work to cover short staffed

• handle money, checks, debit and credit cards

• Efficiently ring up items and process payments

Cashier/Cook

Five Guys

December 2016 to May 2017

-Maintained high standards of customer service during high-volume, fast-paced operations

-Communicated clearly and positively with coworkers and management

-Mastered point-of-service (POS) computer system for automated order taking

-Handled currency and credit transactions quickly and accurately

-Followed procedures for safe food preparation, assembly, and presentation File Clerk/Office Assistant

San Gabriel

June 2016 to November 2016

Started as a summer job

-sorted, organized and maintained office records accurately

-checked all incoming materials and categorized them alphabetically

-sorted and distribute mail to different departments

-updated existing records and added new records

Education

High school diploma

Terry Sanford High School

August 2013 to June 2017

Skills

• Customer service

• Retail sales

• Organizational skills

• Retail

• Satisfaction

• Microsoft office

• Microsoft word

• Word

• Maintenance

• Call Center

• Telecommunication

• Troubleshooting

• POS

• Computer Networking

• Technical Support

• Network Support

• Cash Handling

• Microsoft Windows Server

• Help Desk

• Operating Systems

Assessments

Customer Focus & Orientation — Proficient

February 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Call Center Customer Service — Proficient

September 2019

Applying customer service skills in a call center setting. Full results: Proficient

Front Desk Agent (Hotel) — Expert

July 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert

Basic Computer Skills: PC — Highly Proficient

November 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Highly Proficient

Problem Solving — Familiar

January 2019

Measures a candidate's ability to analyze relevant information when solving problems. Full results: Familiar

Verbal Communication — Highly Proficient

July 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Customer Focus & Orientation — Proficient

July 2020

Responding to customer situations with sensitivity. Full results: Proficient

Inside Sales — Proficient

July 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Working with MS Word Documents (Basic) — Proficient January 2019

Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate