Jiano Briggs ᆞ UX Researcher (Mixed Methods)

Summary

Jiano is a User Researcher with five years of industry experience in a breadth of industries including: finance, health/wellness, biotech, and independent films. EXPERIENCE

JPMorgan Chase & Co., Jersey City, NJ — Senior User Researcher November 2021 - Present (Fulltime, 40 hours)

● Led over forty studies (mixed methods, qualitative, quantitative, generative, evaluative) to inform the designs of the Chase App and J.P. Morgan Mobile App. Increased KPIs for multiple products.

● Research created insights and framework for Chase Mobile App authentication team which saved the company over $50M in blocked fraudulent transaction attempts in 2022.

● Due to the prior point, Chase Authentication team was honored and given special mention during the company quarterly design all-hands for Q1 2023.

● Research created insights for Chase Digital Assistant (AI) which increased the app’s digital service ratio (percentage of all Chase app customers who were able to self-service through mobile app, DSR) by over 2% in 2022-2023.

● To support secondary research, developed a survey of monthly cadence to analyze trends on consumer thoughts on AI, digital assistants, chatbots. Used by AI researchers in other LOBs at Chase.

● Discovered and addressed multiple heuristic violations and pain points for Chase API store for third party developers. Between 2021-22, the number of APIs purchased by developers increased by over 10% and qualitative developer feedback was reported more positively.

● Utilized and was trained to use cutting-edge UX hardware such as TOBII Eye Tracker and UXCam for in-person ergonomic research.

● Delivered UX actionable recommendations with every research report consistent buy-in. Recommendations were used by teams to great e ect for product usability, company revenue, and consistent stakeholder buy-in.

● Created and reviewed copy for research reports, toplines, surveys, research activities, and copy to prioritize accessibility and UX writing best practices. Idem Spark, Charlotte, NC — UX Research & Product Design Lead September 2019 - November 2021(Fulltime, 40 hours)

● Developed brand voice, content guidelines, personas, and UX strategy through user interviews, field research, secondary research and weekly surveys.

● Research recommendations and contributions contributed significantly to increasing Conversion Rates (20+%) and NPS (~7-9) from 2019-2021.

● Used user data to lead cross-functional ideation sessions with stakeholders.

● Wrote/designed content copy for products, marketing, and promotion. Algene, New Brunswick, NJ — UX Researcher, Design

September 2018 - October 2020 (Fulltime, 40 hours)

● Led surveys, usability, and preference testing which were instrumental for enabling the team to make critical design decisions.

● Roadmapped product development through foundational research and interviewed biologists on their experience with PCR analysis tools. 550 Undercli Ave,

Edgewater, NJ, 07020

201-***-****

ad11eu@r.postjobfree.com

Jianobriggs.com

linkedin.com/in/jiano-briggs/

Skills

UXR Skills: User interviews,

in-depth interview (IDI),

Card-sorting, Storyboarding,

Usability testing, Data analysis

(quant and qual), Research strategy,

Live Experimentation, Heuristic

evaluation, A/B Testing,

Survey/study design, Secondary

research, Kano survey, Ethnography,

Moderated/unmoderated research,

Usability testing, Opinion polls,

Hallway Tests, Diary Studies

UX Technical & Strategy Skills:

Stakeholder alignment, Statistical

Analysis, UX Writing, Persona

creation, Persona based writing,

Content writing, UI design,

Communication, Presentation

Languages: (CSS, SQL, JS, HTML,

SPSS, R, NVivo, PsychoPY)

Tools: Adobe Suite, Adobe Analytics,

Dscout, Figma, Figjam, JIRA, Maze,

Miro, Mural, Qualtrics,

SurveyMonkey, Squarespace,

Usertesting, UserZoom, Webflow,

Voiceflow

Education

Rutgers University, New Brunswick:

BA in Cognitive Neuroscience, Focus

in HCI and computer science.

Minor in psychology.

Other Experience:

Toca.com: Product Design Intern-

2021-2022

Rutgers U.: HCI Research Assistant

(2016-2017)

C2 Education: Teacher —Statistics,

Writing, SAT prep (2019-2022)

Contact this candidate