Success Manager Account
Resume:
Experience
I maximize relationships with existing clients, increase partner volume, and
implement effective initiatives to support future growth. As the point of contact for a defined client base, I resolve problems, concerns, and feedback from existing customers while possessing superior communication and problem-solving skills. I form strong client relationships and quickly adapt to program changes or client expectations. I exhibit an in-depth knowledge of programs, identify and resolve customer issues quickly, and proactively anticipate customer needs. I take responsibility for understanding business needs, exceeding customer expectations, responding promptly to customer requests, and working cross-functionally with other departments.
Effectively communicated and collaborated with all departments within the company to ensure client and customer satisfaction. Demonstrated skill in resolving client complaints and finding innovative solutions to their concerns. Successfully managed cross-functional teams to cultivate a strong and positive relationship between the company and its clients. As a result of my hard work and dedication, I was promoted to the position of Client Success Manager.
Client Success Manager
Dealer Services, Account Manager
2021 - Present
Castle Credit Co Holdings, LLC l Chicago, Illinois Contact
Education
Phone
ad11dn@r.postjobfree.com
Chicago. Illinois
Address
ANDREINA GOMEZ
C l i e n t S u c c e s s M a n a g e r
Experienced in maximizing client relationships and partner volume, implementing effective initiatives for future growth, and resolving concerns and feedback from customers. A skilled point of contact for a defined customer base, with in-depth knowledge of programs and the ability to quickly identify and resolve customer issues. Possesses superior communication and problem-solving skills, forming strong client relationships and adapting quickly to program changes and expectations. Consistently exceeds customer expectations, responds promptly to requests, and collaborates effectively with cross-functional teams. A highly motivated and results-driven Customer Success Manager with a strong understanding of business needs.
In my role, I conducted a thorough financial analysis of both new and existing clients to determine the level of risk involved. I made recommendations to the company based on my findings. My responsibilities included evaluating credit risk, analyzing financial data, and reviewing the credit limits of current clients. I demonstrated exceptional attention to detail and industry knowledge while showcasing my ability to multitask and effectively utilize financial software. As a result of my hard work, I was promoted to the position of Account Manager.
Credit Analyst
UNESR (Universidad Nacional
Experimental Simón Rodríguez
Colegio Universitario Fermín Toro
Bachelor Degree, Financial
Resources Administration
ASSOSCIATEOF APPLIED SCIENSE,
ADMINISTATIONS -TSU
2010
2003
Microsoft Excel
Siebel - SAP
Financial Planning
Power Point
Statistical Analysis
Microsoft Word
English
Spanish
Expertise
Language
2017 - 2019
BMW Funding Services l Hillard, Ohio
Funding Analyst
I supported application processing and contract implementation risk. I ensured compliance with federal and state lending guidelines and BMW Group Financial Services policies. I analyzed information from credit applications and reporting agencies to make prudent credit decisions. I reviewed contracts and supporting documents to ensure submissions were in the appropriate status for processing. I verified and validated all contract terms and confirmed necessary signatures had been obtained. I determined if the contract was ready to be booked or needed to be placed on hold. I also managed dealer relationships and contributed to ideas and improvements in systems.
FNI System
Versatile
TekFinauto-Credisystem
Stephan Gray
Manager, Dealer Services,
Castle Credit Co. Holdings LLC
Jennifer Jenkins
ad11dn@r.postjobfree.com
Phone:
Email :
Director, Client Success &
Dealer Services, Castle Credit
Co. Holdings LLC
Reference
312-332-010
ad11dn@r.postjobfree.com
Phone:
Email :
2015 - 2017
National Enterprise System l Sokon, Ohio
Federal Student Loans Collector
As a representative for Federal Student Loan Collections for 2 years, I contacted consumers via phone to resolve outstanding balances and find creative solutions for repayment while adhering to state and federal laws such as the Fair Debt Collection Practices Act. My top priority was maintaining a high level of customer service by communicating clearly, listening actively, and negotiating assertively and professionally at all times. In addition to my excellent customer service skills, I possess general computer knowledge and typing skills. During my tenure, I successfully lowered the portfolio of overdue clients and significantly increased the recovery of all accounts that were lost.
2013 - 2014
Cuatro Amigos LLC l Cleveland, Ohio
Human Resources Assistant
I was responsible for verifying and registering employee documentation, collecting, preparing, and updating reports and related documents, scheduling job interviews, preparing the file of the new employee; providing necessary induction on the company to new employees. Keeping the record of employee files and claims, executing disciplinary actions, handling complaints and dismissals, managing staff absences, processing payroll, conducting performance evaluations, and preparing reports for each task. Additionally, I was accountable for keeping track of compensation and other benefits, auditing the payroll in order to recommend necessary corrections, and producing a monthly report on the company's inventory.
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