MONIQUE T BOMARC

682-***-**** ad11df@r.postjobfree.com Arlington, TX

Dedicated and results-oriented Insurance Adjuster with experience in evaluating and settling insurance claims. Proven expertise in conducting thorough investigations, assessing damages, and negotiating fair settlements. Adept at interpreting insurance policies and ensuring compliance with industry regulations. Possess strong analytical and problem-solving skills to accurately determine coverage and liability. Recognized for maintaining high levels of customer satisfaction through effective communication and resolution of complex claims. Experienced in handling a diverse range of claims, including property, auto and liability. Seeking to leverage my comprehensive knowledge and proven track record to contribute to the success in delivering exceptional claims services to policyholders.

EXPERIENCE

03/2023 TO 11/27/2023

STATEFARM, CATASTROPHE INSURANCE ADJUSTER

o Managed and coordinated emergency response efforts in the aftermath of catastrophic events, such as hurricanes, floods, and wildfires. Led a team of adjusters to promptly assess damages and initiate claims processes.

o Conducted on-site inspections to assess and document property damages. Utilized advanced knowledge of construction and building codes to accurately estimate repair and replacement costs. o Reviewed and analyzed insurance claims to determine coverage, liability, and settlement options. Collaborated with policyholders, contractors, and other stakeholders to facilitate the claims process. NOVEMBER 2014 TO MARCH 2023

WELLS FARGO, ACCOUNT MANAGER

o Demonstrated in-depth knowledge of Wells Fargo's financial products and services. Provided expertise on investment options, banking solutions, and wealth management strategies to meet client needs. o Conducted ongoing market research and analysis to stay informed about economic trends, investment opportunities, and industry developments. Provided clients with timely market insights and recommendations.

o Ensured compliance with financial regulations and Wells Fargo's internal policies. Conducted regular training sessions for clients on compliance requirements and best practices.

2

JUNE 2013 TO NOVEMBER 2014

WELLS FARGO, PHONE BANKER

o Ensured compliance with banking regulations and policies during customer interactions. Conducted regular training sessions to keep up to date on compliance requirements.

o Collaborated with other departments, including fraud prevention, account services, and loan processing, to address complex customer issues and provide comprehensive solutions. Participated in regular cross-functional meetings to share insights and improve overall customer service.

o Collaborated with fellow phone bankers, supervisors, and managers to address customer needs and contribute to process improvements. Participated in regular team meetings and training sessions. EDUCATION & AWARDS

High School Diploma Fairfield, CA

TCC Southeast Campus Arlington, TX

CEO recognition for QA Average for a Quarter

Diversity and Inclusion participation award

Women’s Committee participation award

SKILLS

• Policyholder Education

• Insurance Coverage Verification

• Continuous Learning and Training

• Financial Analysis

• Interview and Interrogation

Techniques

• Property Damage Assessment

• Documentation and Reporting

• Exactimate

• Client Relationship Management

• Documentation Management

Systems

• Insurance Fraud Investigation

• Customer Advocacy

• Settlement Negotiation

• Legal and Regulatory Compliance

• Effective Communication

• Catastrophe Claims Adjusting