Denise Tricoci

Conway, SC, ***** 630-***-****

ad11cx@r.postjobfree.com

I strive for a perpetual state of developing, training and maintaining the highest level of high performing sales and customer service workforce. I am goal driven, enthusiastic and work well under pressure in areas in sales and customer retention. I have over 20 years of leadership experience. I easily emulate strong relational skills with the ability to adapt and respond to different personality types. My expertise is in developing and coaching others to maximize performance. Resulting in the highest level of performance in sales and the customer service experience. I excel at multitasking, vision casting and troubleshooting any situation.

EXPERIENCE

Operations Coordinator Oct 2013 - Sep 2023

Christ Community Church, St. Charles/South Elgin, IL

● Developed welcoming initiatives with measurable retention results of 80% returning after first visit and 65% increase in participation into other church ministries attendance..

● Created the “Environment Experience” process for first time guests to help integrate to Christ Community Church regular attenders.

● Increased New Family retention by 55% BY consistent connection and invitations of programing and events.

● Average of 30-50 families added every month within two years.

● Recruited, trained, scheduled and managed, 4 volunteer teams of 180 weekly volunteers for all weekend and midweek services and events.

● Develop, implement and monitor safety and security policies and procedures, and lead emergency response teams.

● Intake Volunteer Applications, review, submit and record background checks, onboard and train volunteers.

● Regularly implemented and coached multi-campus leadership staff on retention procedures for first time guests. Salon General Manager Dec 2002 - Apr 2013

James Tricoci Salon, South Elgin, IL

● Lead staff on serving clients with excellence in all aspects of their services, products and retention practices.

● Managed over all aspects of business, hiring, onboarding, scheduling, sales, deposits, marketing and, ordering.

● Oversaw all technical services and product sales goals.

● Develop and implement company safety policies and procedures and ensure staff were following processes. Salon General Manager July 1999 - Dec 2002

Mario Tricoci Salon & Day Spa, Geneva, IL

Lancôme Account Coordinator Jan 1995 - Jul 2000

Lancôme/Lord & Taylor, Chicago, IL

● Responsible for 5 cosmetic counters with a combined annual revenue over 3 million dollars of Lancome counter sales.

● Lord & Taylor account reached the highest in sales and increased over 25% within my first year in the Chicago market.

● Trained Counter Managers and beauty advisors product knowledge and quality of service through coaching product knowledge, application skills and detailed attention to the customers overall experience.

● Strong advocate of store policies and vendor reputation through quality representation.

● Regularly met with Lancôme, the Lord & Taylor Cosmetic, and Store Management to discuss goals, sales,planned events, special promotions and discussed merchandising opportunities throughout the store.

● Tracked goals, recorded sales performance, promotions, events and cosmetic product launches to upper leadership executives and buyers.

EDUCATION

Esthetics - Esthetics 1992 - 1992

Barbra Salamone, DesPlaines, IL

Cosmetology - Cosmetology/Esthetics 1990 - 1991

Pivot Point Academy, Schaumburg, IL

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