Customer Service High Volume

Bethany Jones

Port Huron, MI ***** 810-***-**** ad11cw@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized Server with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

SKILLS

Table Setting

Daily Specials Memorization

Food Running

Food Delivery

Order Delivery Practices

Table Bussing

Beverage Preparation

Supply Restocking

Food Inspection

Safe Food Handling

Guest Engagement

Food Sales and Promotion

Cash Handling

High-Volume Dining

Order Accuracy

Food Station Setup

Suggestive Selling

Dining Area Maintenance

Table Setting Knowledge

WORK HISTORY

SERVER 07/2023 to 10/2023

Uris Eatery And Pub Port Sanilac, MI

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Cultivated warm relationships with regular customers.

Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Set positive tone for entire dining experience as first point of contact for incoming guests.

Bussed and reset tables to keep dining room and work areas clean.

SERVER 02/2010 to 09/2023

Teds Coney Island Port Huron, MI

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Cultivated warm relationships with regular customers.

Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Set positive tone for entire dining experience as first point of contact for incoming guests.

Bussed and reset tables to keep dining room and work areas clean.

APPLIANCE SALES SPECIALIST 02/1998 to 07/2008

Lowes Home Improvment Port Huron, MI

Explained benefits and features of warranty programs, resulting in consistent add-on sales

Maintained product knowledge to assist and educate customers on options available.

Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.

Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.

Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.

Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.

Utilized [Software] to check item availability in store inventory.

Operated store equipment to promote safety and reduce injury.

Relayed information regarding current store promotions, sales and special events to customers.

Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Used in-store system to locate inventory and place special orders for customers.

Engaged in friendly conversation with customer to better uncover individual needs.

Built customer loyalty and retention by delivering excellent shopping experiences.

EDUCATION

Markering

SCCCC, Port Huron, MI

High School Diploma 06/1989

Port Huron Northern High School, Port Huron, MI

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