Customer Service Front Desk
Resume:
Marlina Ramos
Philadelphia, PA *****
*********@*****.***
Qualified Customer service representative with approximately 8+ years of experience I'm used to fast paced,high volume,and possible stressful encounters also have call center experience and am personable and professional under pressure have studied medical assistant and certified in home health aid Authorized to work in the US for any employer
Work Experience
Deli Associate
La Segunda Bakery - Tampa, FL
January 2023 to November 2023
organize Deli products, create sandwich masterpieces, prepare platters, and stock Grab & Go cases Prep Cook
Metro Diner - Kissimmee, FL
August 2019 to December 2022
• chopping vegetables and washing food items
• Ensure kitchen equipment and appliances are ready for use
• Maintain a clean and hygienic work environment at all times
• Prepare salads, breads, salad dressings and sauces
• Gather food ingredients from the refrigerator or freezer as required by the chef
• Ensure food is stored away properly when not in use
• Study the menu and prepare ingredients ahead of schedule
• Learn about the cooking methods and techniques employed in the kitchen Night Auditor
Flamingo waterpark resort - Kissimmee, FL
September 2021 to February 2022
• guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Process invoices, post checks to vendors and distribute employee checks
• Reconcile accounts
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits
Front Desk Receptionist
Sevilla inn - Kissimmee, FL
February 2019 to March 2020
• Greet clients and set a positive office atmosphere.
• Answer the phone, take messages, and redirect calls to appropriate offices.
• Organize and maintain files and records; update when necessary.
• Create and maintain updated documents and spreadsheets.
• Oversee sorting and distribution of incoming mail. Front Desk Concierge
Red Lion Hotels - Orlando, FL
June 2016 to February 2019
• Register & process guests and their assigned rooms.
• Accommodate guest requests.
• Communicating with hotel staff on the status of guest rooms.
• Up Selling guest rooms and promoting hotel services.
• Handling cash payments.
• Maintain a clean and neat front desk area.
Server/Bartender/Trainer
Red Lion Hotels - Kissimmee, FL
August 2016 to September 2018
• Selling and serving food to our dining room guests.
• Maintaining a friendly and hospitable manner.
Server
Denny's - Kissimmee, FL
June 2015 to November 2015
customer service greet customers, take down food and drink orders, and serve made-to-order meals must perform all job requirements while maintaining a professional and friendly attitude Receptionist and Administrative Assistant
Kids learning center - Bayamón, PR
May 2010 to April 2014
students into the center. Interact with parents and students. Provided administrative support to ensure efficient operation of office. Answers phone calls, schedules meetings and supports visitors. Carries out administrative duties such as filing, typing, copying, binding, scanning etc. Education
High school diploma or GED
Skills
• Customer Service
• Front Desk
• Guest Service
• Reception
• Front Office
• Restaurant experience
• Upselling
• Food Safety
• POS
• Kitchen Experience
• Food Preparation
• Food Service
• Host/Hostess
• Cash Handling
• Cashiering
• Busser
• Cooking
• Restaurant experience
• Serving
• Guest services
• POS
• Cash register
• Hotel experience
• Cash handling
• Customer service
• Sales
Certifications and Licenses
Food Handler Certification
Assessments
Customer service — Completed
October 2020
Identifying and resolving common customer issues
Full results: Completed
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Completed
August 2021
Responding to customer situations with sensitivity Full results: Completed
Front desk agent (hotel) — Proficient
February 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Food service fit: Crew member — Proficient
May 2020
Measures the traits that are important for successful food service crew members Full results: Proficient
Food service: Customer situations — Proficient
February 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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