PENNY MCCOY

**** * ******* **** • Randleman NC• *7317

Cell: 743-***-**** ad11bw@r.postjobfree.com

Seek the Challenging Position of National Accounts Coordinator:

I have vast experience in servicing customers, both in-person and by telephone, in the hospitality /customer service field. I have superior communications skills in dealing with customers, co-workers, and employees. Well-organized and highly efficient working in a multi-tasking dynamic environment. Highly self-motivated, detail-oriented and a customer-friendly individual who wants to grow with a company.

Summary of Qualifications

I have numerous years’ experience in the hospitality/customer service field

Strong reading and math skills

Thorough knowledge of using and adding machine and cash register

Strong ability to understand and carry out instructions

Exceptional ability to type 30+ wpm

Ten key by touch

Uncommon ability to maintain a professional manner under stress

Strong computer experience with a working knowledge of MS/Word, MS/Excel

Profound ability to work closely and cooperatively with fellow employees and guest

Excellent oral and written communications skills and great telephone skills

Immense ability to handle financial transactions

Deep sense of cleanliness, neatness, honesty and reliability

Professional Experience

TempurSealy Trinity, NC December 2014 – April 2015(Kelly Services) April 2015 - current

Customer Service Representative

Take claims information from customers

Help customers with questions regarding products

Assist customers with Product Services for their adjustable base

Input orders for customers warranty claims

Ensure claims are taken correctly and courteously

Available at all times to deal with guest complaints and problems

Help to improve customer service with friendly and courteous customer service

Assist my fellow employees when they have questions regarding procedures

Hilton Garden Inn Greensboro, NC January 2014 – November 2014

Van Shuttle Driver/Night Audit/Front Desk

Take guest from hotel to airport and pick up guest from airport and drive them to hotel

Deliver catering lunch to Verizon

Help out at front desk as needed

Night auditor relief Friday and Saturday nights

Check guests in and out in a timely and courteous manner

Ensure reservations are taken correctly and courteously

Available at all times to deal with guest complaints and problems

Keep the Pantry stocked and neat

Order product for the Pantry

Insure meeting room is set and ready for client for the day

Help to improve Salt scores with friendly and courteous customer service

Make reservations for future dates

Holiday Inn Express & Suites Olathe, Kansas September 2006 – November 2013

Front Desk Clerk 2006 – February 2013

Front Desk Supervisor February 2013 – November 2013

Leisure Sales Coordinator (SMERF) March 2013 – November 2013

Check guests in and out in a timely and courteous manner

Ensure reservations are taken correctly and courteously

Available at all times to deal with guest complaints and problems

Notify Management immediately of any guest, employee, or cash concerns without delay

Supervise property staff as needed

Ensure compliance of safety and security standards

Leave all desk and office areas in a clean and neat manner

Balance all cash, check, credit card and city ledger accounts through verification

Shift reports and performs audit functions if assigned

Thorough understanding and effective performance of property management system

Respond to all guest requests and follow through to assure satisfactory outcome and compliance

Offer Guest assistance when needed whenever possible

Help out in other departments as needed to ensure enough coverage

Help with booking meeting rooms and catering for meeting rooms

Knowledge of catering system Infusion

Knowledge of Opera and Choice Advantage systems

Hotel was originally a Comfort Suites and transitioned into Holiday Inn Express Feb 2013

(SMERF)Leisure Sales for both the Holiday and Hilton Garden Inn Olathe(sister property)

OnQ experience for Hilton

Loyalty Champion

Comfort Suites Lexington, NC August 2002 – September 2006

Front Desk Supervisor

Supervise front desk staff

Make schedules according to necessity for arrivals to make sure shift coverage

Work front desk to ensure shift coverage on all shifts as needed

Pool certified operator

Work closely with other departments to ensure cleanliness of hotel

Daily reports as required

Ensure training of front desk staff so they can work without supervision

Any other task as required

Hotel no longer operating

Surf and Dunes Resort Myrtle Beach, SC July 2000 – August 2002

Night Manager

Supervise evening front desk staff

Ensure safety of all hotel guests

Walk property to ensure cleanliness of property

Night time security for any issues or problems that happen (lived on property)

Deliver towels and such as requested by guest

Helped to ensure all guest out of building during fire(made sure all guest accounted for)

Hotel was destroyed by Hurricane

Education

Trinity High School

GTCC (GED)

References provided upon request

Contact this candidate