Customer Service Support
Resume:
PAULETTE MARSHALL
***** ********** ** *** ****, HOUSTON, TX 77090
Phone: 832-***-****
Alt Phone: 832-***-****
Email: **********.**@*****.***
Objective
Secure a Receptionist/File Clerk that will enable me to use my effective communication & organizational skills, customer service background and my ability to work well with people. Passionate about helping customers and creating a satisfying experience.
Ability Summary
Customer support
experience
Excellent Communication and listening
skills
Computer
competences
Problems-solving orientation Time management Organizational skills
Multi-tasker Telephone Etiquette expert Office support Employment History
11/2014 - Current
Substitute Teacher
Spring Independent School District, Houston, TX
Collaborated with resource teachers to support all learners in ESL inclusion classroom.
Led daily reading small groups with students based on the students Development Reading Assessment reading level.
Engaged students in interesting discussions on topics to ensure interest and learning.
Followed and carried out daily lesson plans left by the teacher.
Enforced classroom behavior rules and expectations.
Communicated with parents on a weekly basis to keep them informed and up to date on classroom activities and school events.
Followed policies and regulations in keeping progress notes and student records, and in making the necessary reports.
Taught in Pre-K and Senior High School Levels.
Reinforced skills such as independence, problem-solving, and goal setting. 03/2013 - 12/2013
Packers and Packagers, Hand
FedEx Grounds, Houston, TX
Verified all orders and ensured all product meets customers specifications
Shipped product as scheduled and used UPS software on a daily basis to generate shipping labels to complete orders.
Loaded products, parts and merchandise into designated packages that meet product dimensions.
Attached stickers, packed boxes, cleaned and checked product for quality assurance.
Assembled boxes, labeled, sealed, and shrink-wrapped pallets for shipment.
Reported defective or questionable material to department supervisor.
Inspected all incoming merchandise and shipping material.
Performed inventory counts on schedule.
Gained understanding of FedEx computer programs. 02/2012 - 12/2012
Mail Handlers Clerk
United States Postal Service, Houston, TX
Placed incoming or outgoing letters and packages into sacks or bins.
Determined manner in which mail was to be sent, prepared and delivered mail to facilities.
Sorted and routed incoming mail, and collected outgoing mail for delivery.
Lifted and unloaded container of mail and parcels onto equipment for transportation.
Wrapped packages or bundles by hand.
Processed mail using universal mail scanner, clear jam and spiral machine.
Utilized hand held electronic device to aid in scanning and placement of mail.
Ensured safe delivery of heavy mail bags, boxes and packages from mail trucks to sorting station.
Assisted with institutional shipping and receiving procedures to ensure efficiency in mail delivery. Education History
Business
Bachelor's Degree
Business Administration
Bachelor's Degree
National American University, Rapid City, SD
Occupational Licenses, Certificates and Training
10/2001 Teacher-Aide II
Texas Educator Certificate
Detailed References
Gloria Jones, Administrative Manager
2104 Winter Parks Dr.
Houston, TX 77067
*************@********.***
Linda Stevens, Retired
Supervisor
15331 Kuykendahl Road #404, 3253 Maricopa Avenue
Richmond, CA 94804-1135
Jeremy Salami, Professional Truck Driver
Houston, TX 77014
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