Kayla Krossman 602-***-**** ad119z@r.postjobfree.com

WORK EXPERIENCE

Goodwill — Cashier

Texas Roadhouse — Togo Host

Bank of America — Fraud Service Agent

**/**** ** **/****, Phoenix, Arizona

1. **Customer Service:** Greet customers with a friendly attitude, provide assistance, answer questions, and offer information about products or services.

2. **Transaction Processing:** Accurately and e ciently handle customer purchases, including scanning items, entering prices, and calculating totals.

3. **Cash Handling:** Receive cash, credit cards, debit cards, and other payment methods. Give correct change and process electronic payments accurately.

05/2021 to 07/2022, 75th McDowell

1. **Customer Service:** Provide exceptional customer service by greeting and assisting guests who arrive to pick up their takeout orders.

2. **Order Management:** Receive and con rm orders from guests, ensuring accuracy and completeness. Verify order details and ensure orders are properly packaged.

3. **Payment Processing:** Handle payment transactions, including cash, credit card, or digital payment methods, accurately and securely.

4. **Order Preparation:** Coordinate with kitchen staff to ensure orders are prepared promptly and correctly. Verify order quality and presentation before handing them to guests. 5. **Packaging:** Properly package and label orders to ensure they remain fresh and intact during transport. Include necessary condiments, utensils, and napkins.

09/2022 to 09/2023, 1825 E Buckey Road

1. Detecting Fraud: Identifying and preventing fraudulent activities within an organization or for clients. 2. Investigation: Investigating suspicious transactions, accounts, or activities to determine their legitimacy. 3. Customer Interaction: Communicating with customers to verify information and resolve potential issues related to fraud.

4. Data Analysis: Analyzing data and transaction patterns to identify irregularities or anomalies that may indicate fraud. 5. Documentation: Maintaining detailed records of investigations, ndings, and actions taken. 6. Reporting: Reporting fraud ndings to supervisors, management, and law enforcement authorities as necessary. 7. Compliance: Ensuring compliance with relevant regulations and company policies related to fraud prevention. EDUCATION

Cortez Highschool

8. Fraud Prevention Measures: Implementing and suggesting measures to prevent future fraud incidents. 9. Training and Education: Staying updated on the latest fraud trends and participating in training to improve fraud detection skills.

10. Customer Support: Assisting genuine customers who may have been affected by fraud and guiding them through resolution processes.

11. Collaboration: Collaborating with other departments, such as risk management and cybersecurity, to strengthen fraud prevention efforts.

08/2018 to 05/2022