Customer Service Assistant Manager
Resume:
Nichole Kalkreuth
Dallas, TX *****
ad119g@r.postjobfree.com
Professional Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Skills
Daily workflows
Safety processes and procedures
Creative problem-solving
Cash Handling
Complaint resolution
Staff education and training
Strong verbal and written communication
Knowledgeable in [System]
Flexible and Adaptable
Work History
March 2008 - September 2020
Braum's Ice Cream & Burger Restaurant - 4303 West Illinois Dallas, TX 75211
Assistant Store Manager
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Created and maintained safe and secure work environments for employees.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
May 2000 - February 2008
Arby's Restaurant - Wheatland Rd Dallas, TX
Shift Leader
Trained new employees and delegated daily tasks and responsibilities.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Enforced company policies and regulations with employees.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Conducted performance reviews and provided staff with feedback and guidance.
Completed cash and credit card transactions accurately using POS software.
Resolved conflicts between employees to maintain positive and productive work environments.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated staff performance and provided coaching to address inefficiencies.
Education
May 1996
Duncanville High School Duncanville
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