Alicia Rivera

*** ***** ****** •Delanco, NJ. ****5

856-***-**** • E:ad118w@r.postjobfree.com

SUMMARY

Experienced Medical Support Professional with over 10 years’ experience in providing patient care in residential and medical office settings. Possess knowledge of medical terminology, clinical requirements and procedures. Ability to multitask and respond to the needs and pressure situations promptly. High understanding and patience levels that help to ease out the patient's worries and anxieties. Capability to manage and coordinate several activities efficiently. CORE COMPETENCIES

• Scheduling Appointments • Processing Insurance Forms

• Understanding of Medical Terminology • Communication Skills Taking Vital Signs • High Attention to Details Multi tasker

• Adept at Time Management • Bilingual: English/Spanish PROFESSIONAL EXPERIENCE

Center for Foot and Ankle Excellence, Philadelphia, PA 05/2015 – 03/2020 Assistant Manager

● Applied physical therapy to patients (whirlpool, electric stimulation, heat ultrasound therapy

● Scheduled appointments and initial visits.

● Verified health insurance.

● Supervised and trained interns.

● Maintained inventory of medical and office supplies.

● Answered phones in a professional manner.

● Shot and developed x-rays digitally.

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JEVS at Home/JEVS Support for Independence, Philadelphia, PA 06/2009 – 05/2015 Direct Care Worker

● Assisted individuals with their daily living, provided safety, and comfort.

● Scheduled and escorted clients on medical appointments.

● Provided assistance to client with basic tasks such as bathing, dressing, grooming and eating.

● Provided medication reminders.

● Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.

INTERNSHIP

American Red Cross, Philadelphia, PA 04/2001 – 06/2001 CNA Internship Program - Philadelphia Protestant Home Patient care performed as ordered, assisted with feeding, bathing, light housekeeping, simple wound care etc. Reported changes in patient status to charge nurse, obtained vitals, and charted effectively

EDUCATION AND TRAINING

Nationalities Service Center, Philadelphia, PA

Bridging the Gap Translation & Interpretation in Medical Terminology Certificate of Completion – 11/2014

American Red Cross, Philadelphia, PA

CNA Training Program

Certificate of Completion – 06/2001

Congreso Del Latino Unidos, Philadelphia, PA

GED

MEDIX COMPANY- LOMBARD, NJ 03/2021

Data Entry- Registrar

Registered patients at check in. Schedule and re-schedule patients initial visits Performed as a COVID vaccinator at Rowan University Collage mega site Registered Patients initial visits for COVID vaccines, administered vaccines to patients, schedule & re-schedule patients returns visits. Data entry and Patient Admin

Capital Health HopeWell- Pennington, NJ 07/2021

Data Entry / Patient Admin

Registered patients initial visits for COVID testing and booster vaccination, filing scheduling patients return visits, answered multiple phone calls, transferred call and kept and relay messages

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