MAULDINE ANNE MUGURE CV Page *

MAULDINE ANNE MUGURE

Health Care Professional Program Facilitator

Project and Program Management Health Care Behavioral Health Community Development Outreach Management Facility and Resource Management Patient Treatment Planning Mental Health Management Counselling People Management Database Management Capacity Building Negotiation and Persuasion Skills Team Leadership Exceptional Communication Skills Microsoft Suite

Tel: +978-***-**** Email: ad118b@r.postjobfree.com Location: 10 Berry Street, North Andover, MA 01845 PROFESSIONAL PROFILE

A proactive and enthusiastic Professional with 8 years of success in implementing strategies that not only drive the partner’s missions & visions but also advocate for the interests of the youth and disadvantaged in society. Passionate about helping people achieve their personal goals and improve their mental health and committed to providing quality, evidence-based care. A Change Enabler, who serves instead of commands and understands that an empowered, heard, valued, and engaged workforce is key to achieving undisputed, all-in, team-driven, and long-lasting change. Leads programs with high visibility, transparency, integrity, and amity. Thought leader with an unmatched track record of establishing and managing partnerships with civil society organizations and community organizations working across different levels and thematic areas. A people-person who creates and reinforces a culture of bias-free policing, accountability, and transparency. Well versed in prioritizing multiple objectives, creating structure, monitoring progress, assigning resources, and implementing programs to ensure attainment of partner’s strategic priorities.

Professional Strengths:

Needs Assessment & Crisis Management: Characterized as an exemplary problem solver with an innate ability to breakdown complex challenges facing community and design simplified solutions that meet project needs and deliver stakeholders the intended value.

Project Planning, Implementing and Monitoring: Adept at designing the program and proactively monitoring its progress, resolving issues and initiating appropriate corrective action.

Operation Management: Capable to advocate and come up with plans that influence decisions that are dictated more by practical consequences that simplifies ambiguous and complex situations to deliver consistent, compelling, innovative and definitive solutions.

People Engagement & Management: Possesses in-depth communication skills and hands-on expertise in enhancing a collaborative environment for diverse multi-cultural individuals & professionals.

Relationship Management Virtuoso: Leverages on Interpersonal skills to establish rapport with stakeholders and partners to manage expectations, deliver quality services and meet objectives.

Team Leadership and Management: Able to build relationships with colleagues, coach team members to explore their full potential and align teammates toward a common goal. MOST PROUD OF:

Continuously helping young adults and adults living with disabilities get connected to jobs, explore their passion, get out of bed and do something (especially those struggling with mental health) PROFESSIONAL EXPERIENCE

Care Manager – BHCP (Behavioral Health Community Partners) 2022 to ongoing MAULDINE ANNE MUGURE CV Page 2

Eliot Community Human Services

Key Contributions:

Conducting orientation with all new members and/or their caregivers to fully explain the member handbook, provider directory, review the assessment and design an individualized plan of care.

Coordinating services with network providers and ensuring requested services were provided in a timely manner.

Coordinating services with out of network providers as the plan of care indicates.

Maintaining documentation of members files keeping them updated and accurate.

Developing and maintaining a positive working relationship with Providers and other departments.

Conducting required field visits on all members in a timely manner and updated care plans and assessments.

Documenting all interventions, interactions and observations in the member’s file EYAP (Enhanced Young Adult program) Facilitator 2020 to 2022 Vinfen Corporation.

Key Contributions:

Conducted strength-based needs assessments via the Strength Discovery Assessment process, related to the transition domains as specified in the TIP System Development and Operations Manual. This includes Employment & Career, Educational Opportunities, Living Situation, Personal Effectiveness & Wellbeing and Community Life

Coached and supported Young Adults as they progress through their levels of TIP support: active status, maintenance status, and follow-along up until discharge.

Delivered evidence informed/based practices as support by TIP model and competencies.

Collected and recorded data relevant to the progress of YYA across their goals during each of the active, maintenance, and follow-along

Participated in activities sponsored by the SEAC Leadership group in support of the full membership of all Young Adults.

Personal Care Attendant 2014 to 2022

Stavros LLC

Key Contributions:

Assisted people with long-term disabilities live at home independently.

Communicated closely with patient's physician, scheduled doctor's appointment, accompanied patient to appointments to translate between and patient physician.

Provided high quality compassion to client, and ensured their well-being at all times.

Assisted in a variety of duties as requested, always accommodating patient's needs. Family Connector 2019 to 2020

Vinfen Corporation

ACCS (Adult Community Clinical Services)

Key Contributions:

Worked with adults with psychiatric conditions and those who identify as their supports to provide outreach, information, referral and direct support services.

Delivered interventions to Persons Served identified on the Treatment Plan targeted at skills building including but activities of daily living, medication administration, symptom reduction, health and wellbeing, employment, school, socialization, and recreation.

Worked to involve family/friends into the life and Treatment Plan interventions of each person served when appropriate. This may include fostering a welcoming environment in which families/supporters are respected MAULDINE ANNE MUGURE CV Page 3

and valued, orient them to the services their loved one may receive from ACCS and engage their participation in helping the person served to meet their ACCS goals. Outreach Worker 2019

Vinfen Corporation

ACCS (Adult Community Clinical Services)

Key Contributions:

Provided evidence based and best practice services and supports to Persons served in the community.

Outreached worker works with Persons served in building life skills to enhance smooth say to day activity that is socialization skills, day structure for example day programs, education, and employment

Provided medication administration.

Care Coordinator (BH CP) Recovery Coordinator 2018 – 2019 Edinburg Center

Key Contributions:

Performed outreach and engagement, care management, and care transition functions and activities for individuals with high behavioral health needs and enrollees in the BH CP program.

Worked under the direction of the BH CP Clinical Care Manager, Care Coordinators monitor the Members adherence and response to the Care Plan.

Provided Recovery Oriented Psychological Rehabilitation services, case coordination advocacy, support linkage and outreach to adults living with mental health issues.

Wrote annual, biannual and 90-day reviews

Provided Representative Payee Services.

Collaborated with Accountable Care Managers, Managed Care Organizations, and other Health Care Providers to ensure better coordination of care for the enrollees. Administrative Assistant 2017

Vinfen Corporation

Transition to Independence Program

Key Contributions:

Maintained smooth day-to-day communications with the program director and other employees of the organization

Ensured the office is conducive for all employees to work in and also for visitors who come by.

Answered calls take messages and schedule meetings for the program.

Wrote, posted and distributed letters required from the program to other programs within the company.

Received, sorted and delivered mail to the appropriate personnel and also respond to email inquiries and forward them to respective employees.

Filled in data from facilitators weekly and generate reports at the end of the month for the head office. Direct Care Staff 2014 to 2018

All Staff LLC

EDUCATION

Master of Science in Business Management (3.57 G.P.A) 2018 to 2020 Merrimack College

Bachelor of Arts in International Relations (Diplomacy and Foreign Policy and Criminal Justice) 2013 to 2017 United States International University

MAULDINE ANNE MUGURE CV Page 4

Credit Classes 2014

Middlesex Community College

PROFESSIONAL TRAININGS & CERTIFICATIONS

CPR and first aid, MAP certification (Medication Aministration)

Trauma informed Care

Motivational Interviewing

OARS

Basics of Defensive Driving

Fire Safety the Basics

Harassment in the Workplace Self-Paced

HIPAA

Understanding Workplace Violence

Standard Precautions and Bloodborne Pathogens

Workplace Emergencies and Natural Disasters

Opioid Overdose Reversal & Narcan

VOLUNTEER

Volunteered at Jacaranda workshop where I helped individuals with special needs make beads which were for export to sustain their livelihood.

Charity events including Diabetes walk and USIU’s Freida Brown Day

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