PHILLIP GROVES

**** ******* ***** *********, **********, AL

***** ****: 256-***-**** - ad1182@r.postjobfree.com

Professional Summary:

Experienced Administrative Assistant, highly skilled at administering business needs with efficiency and accuracy. Possess more than 30 years' experience coordinating operational needs providing administrative support.

Skills:

Data Management, Documentation expertise, Clerical support, Clear Oral/Written Communication, Team Building, Excellent Multi-tasking Ability, Microsoft Office Expertise, Friendly nature, High accuracy, Organizational skills Work History:

12/2021 to 10/2023: Administrative Assistant/Loan Officer Assistant 1st Federal Mortgage

61A Town Center, Huntsville AL. 35806

Managed all office responsibilities such as office supply orders, maintained office equipment, invoices, and expense reports for accounts payable. Managed and scheduled leads for Loan Officers, maintained the Lead Log and cultivated prospective borrower. Verify Borrower applications for data integrity and accuracy. Collected borrower documents necessary for loan origination, ordered employee verification, payoffs, tax record verification, coordinated all documents before forwarding to processing as well as all data entry for processing. 01/2018 to 08/2021: Loan Originator Assistant/Lead Management 1st Family Mortgage Company

900 Merchants Walk, Huntsville AL. 35801

Managed and scheduled leads for Loan Officers, maintained the Lead Log and cultivated prospective borrower. Verify Borrower applications for data integrity and accuracy. Collected borrower documents necessary for loan origination, ordered employee verification, payoffs, tax record verification, coordinate all documents before forwarding to processing as well as all data entry for processing.

05/15/2017 to 12/18/2017: Loan Processor

Southern Mortgage Group

3330 L&N Dr. SW Huntsville AL. 35801

Collected borrower documents necessary for loan origination, ordered employee verification, payoffs, tax record verifications and appraisals. Once approved by underwriting I would gather additional information from borrower such as new items on their credit report, address discrepancies, power of attorney (POA), or any other conditions required by underwriting before final approval. Upon final approval from underwriting, scheduled closings with attorneys and clients.

09/2012 to 12/2016: Loan Originator Assistant/Processor 1st Family Mortgage Company

900 Merchants Walk, Huntsville AL. 35801

Collected borrower documents necessary for loan origination, ordered employee verification, payoffs, tax record verification, coordinate all documents before forwarding to processing as well as all data entry for processing. Once approved by underwriting I would gather additional information from borrower such as new items on their credit report, address discrepancies, Power of Attorney (POA), or any other conditions required by underwriting before final approval. Upon final approval from underwriting, scheduled closings with attorneys and clients.

01/2007 to 09/2012 Customer Service Manager/Service Writer Landers-McLarty Toyota 2970 Huntsville

Hwy, Fayetteville, TN 37334

Customer service included: explaining warranties, options, and scheduled maintenance to customers as well as booking appointments for maintenance and warranty work. Attended yearly classes for continued education, maintained current events reports for Toyota, and acted as mediator between clients and Toyota to maintain customer retention and satisfaction. Service Writer included: Scheduling appointments, greeted and met with customers about needs and/or concerns, recommended service per mechanic’s recommendations, explained breakdown of cost as well as items covered under warranty. Education:

Graduated 1982 Franklin-Simpson High School Franklin KY Attended Bowling Green Junior College 1982-1983 for Medical Office Assistant.