Chrissi L

Anderson

Saint Louis, MO *****

314-***-****

W: 7chrissianderson@gmail.c

om

Skills

• Microsoft Word

• Microsoft Office

• Microsoft Excel

• Microsoft PowerPoint

• Customer Service

• Data Entry

• Google Document

• Journal/Note Entries

Professional Summary

Capable Customer Care Agent experienced working in challenging environments. Excited about opportunity to take next career step with call center environment.

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Experience

Cards 2 Cash Saint Louis, MO

December 2018 - July 2022

Secretary/Receptionist

• Documented, researched and resolved customer service issues. Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.

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Delivered fast and friendly service to handle questions and service complaints.

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Verizon Wireless St.Peters, MO

February 2014 - October 2018

Customer Service Representative

Answered inbound calls to handle various concerns, set appointments and close sales.

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• Managed customer calls efficiently in fast-paced call center environment. Delivered fast and friendly service to handle questions and service complaints.

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Charter Communications Bridgeton, MO

April 2012 - December 2015

Lead Customer Care Associate

Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support.

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Kept detailed records of customer requests, resolutions and relevant feedback to improve future service delivery.

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Returned every call or email before end of each day, maintaining both speed and professionalism.

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Southwestern Bell Wireless Creve Coeur, MO

July 2004 - January 2010

Customer Service Representative

• Documented, researched and resolved customer service issues.

• Handled customer inquiries, payments and service requests.

• Anticipated needs and resolved problems to keep customers happy. Answered inbound calls to handle various concerns, set appointments and close sales.

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Southwestern Bell Communication Olivette, MO

August 1999 - February 2004

Customer Care Associate

Connected with customers and built trust to identify needs, solve issues and improve customer experiences.

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Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support.

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Kept detailed records of customer requests, resolutions and relevant feedback to improve future service delivery.

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Resolved complex technical customer queries using excellent critical thinking and product knowledge.

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Education

June 1999

General Studies

Berkeley Senior High School, Berkeley, MO

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