Customer Service Team Lead, Patient Service Representative, Server

JORDAN WILLIAMS

MD (US) ************@*****.*** 301-***-****

PROFESSIONAL SUMMARY

As a tenacious customer service oriented employee, I am seeking an opportunity to enhance my current skill set in a new and challenging environment. Successful at managing multiple priorities with a posituve attitude. A Team Player. EXPERIENCE

Mar. 2020 - Present

Washington DC

Events Assistant, Plantastiq Events and Rentals

• Research appropriate venues and venues

• Coordinate vendor contracts

• Maintain communication with vendors

• Manage expenses per the budget

• Help develop event marketing materials

• Order catering for events

• Maintain documentation for each event

• Help set up and tear down events

• Decorate an event space

• Test lighting and audio equipment

• Complete errands to help an event planner

• Schedule speaker or performer appearances

2022 - Present

Rockville, MD

Team Lead Server, Coopers Hawk Winery and Restaurant

• Provide leadership to crew and shift managers guaranteeing great quality, customer service and cleanliness according to the public health code.

• Train new employees on police, procedures, and micros system.

• Take orders from customers, input orders into micros, and obtain payment and provide change.

• Train newly hire employees for correct facility procedures, safety codes, proper use of POS system, and menu items.

• Provide exceptional guest services by communicating additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

• Engage in high quality customer facing and focuse service; cater to clientele with sensitive food allergies and custom dietary needs. 2021 - 2022

Mt Airy, MD

Patient Service Representative, Community Radiology Associates

• Greet patients when they arrive at the dentist's office

• Schedule appointments for patients

• Maintain patient accounts and records

• Prepare and send patient bills

• Submit patient claims to insurance companies

• Assist patients in filling out required intake and medical forms

• Confirm appointments with patients via phone or email

• Manage and organize specialist referrals

• Inform patients of payment options if applicable

• Keep track of office supplies and place orders for more supplies when necessary

• Perform basic accounting tasks such as taking patient payments and preparing billing statements

• Update patient insurance information

• Ensure all dental office equipment is functioning properly

• Sort and organize incoming and outgoing mail

• Maintain petty cash available in the dental office

• Ensure reception area is maintained and professional in appearance

2016 - 2021

Greenbelt, MD

TGI Fridays

• Greeting and seating customers

• Taking food and beverage orders and accurately entering them into the ordering system

• Making menu item recommendations

• Communicating any food allergy or special nutrition needs to kitchen staff

• Ensuring all orders are filled quickly and accurately and that food is high quality

• Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals

• Promptly addressing any customer service issues and referring to management if and when necessary

• Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area

EDUCATION

2020

• Montgomery Community College,

2015

• Northwestern High School, Hyattsville, MD

• Don Bosco Cristo Rey High School, Takoma Park, MD Project Management

Clinical Engagement

Customer engagement

Organization

SKILLS

Experienced

Experienced

Expert

Expert

Polish

English

LANGUAGES

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