PROFESSIONAL SUMMARY

QA Tester having *+ years of experience in Software Quality Assurance Testing, Salesforce.com Functional Testing, Client -Server Applications and Databases in variety of Applications.

7+ years of hands-on experience in Integration Testing, Regression testing & E2E Testing.

Salesforce Certified Administrator and having good knowledge on Salesforce.com Apps and SAAS.

3+ years of experience working with Sales cloud and 1+ years of experience in working with Service cloud.

Proficient in SCRUM and Agile methodologies working in fast paced agile environments.

3+ years of hands-on experience in Cross Browser Testing (Safari, Firefox, IE, Chrome) for multi-tier, web-based applications.

Possess Comprehensive understanding of CRM business processes like Lead Management, Account Management, Case Management, Contact Management etc.

Experience in working with Report, Dashboard, Validation rules, Record Types, sharing rules, Permission set, Field level security, OWD, Sharing settings etc.

Good Understanding about Many to Many and One to Many relationships between the SF objects.

Performed end user testing by logging in as different user profiles based on the requirements.

Experience in using Data loader for importing test data into QA, STAGE environments.

Exporting the data using Salesforce Workbench and perform the validation.

Validating outbound emails from Salesforce to Contacts for different Business requirements.

Extensive experience in writing and implementation of complex test plans, design, development and execution of test scripts for system, integration, UAT and regression testing

Experience in leading QA activities for Salesforce & Web applications in an Agile Environment right from Design phase till release and post release validations and handling maintenance activities

Experience in collaborating with Scrum Masters, Product Managers, Development teams and other cross functional technology groups

Hands on Experience in Backend Testing (API testing/analyzing Server Logs) throughout the QA career.

In Depth knowledge in Test Management tools like Jira and Defect Status reporting with strong presentation skills.

Excellent interpersonal skill, communication skill, team player and multi-tasking skills, participated in daily standup meetings, status meeting and retrospective meetings in a distributed team environment.

Proactive in identifying and preventing potential problems.

TECHNICAL SKILLS

Test Management : Jira

API/Web service Testing : Postman, SOAP UI

SDLC : Waterfall, Agile

RDBMS : Oracle SQL Developer

Operating Systems : Windows XP, 7, 8, 10 and 11

IDE : Eclipse

Language : Core Java

SFDC Features / Tools : Reports, Dashboards, Workflows, Tabs, Role Hierarchy, Security

Controls, Applications, Page layouts, Record types, Validation Rules,

Apex Data Loader, Workflow rules, Process Builder and Workbench.

Testing Skills : Black Box, Functional, Regression, Exploratory, End to End,

Sanity, Web service (API) Testing, Integration Testing, DB testing using SQL queries.

Certifications

Salesforce Certified Administrator

PROFESSIONAL EXPERIENCE

PROJECT 1 PROFILE:

Project Title

Salesforce Enhancements

Duration

04/04/2022 to 06/09/2023

Role

Salesforce QA Tester

Client

EBI Consulting – Environmental Services - Massachusetts

Tools

Salesforce, Postman, Data Loader, Financial force

PROJECT DESCRIPTION:

EBI Consulting is an environmental services company which maintains all the Telecom, Retail and Real Estate project information in salesforce. Timesheet and Billing of all the resources working on different projects are handled with in Salesforce. Salesforce to Parcel integration is implemented for the projects on different LOB especially for property Assessments.

ROLES AND RESPONSIBILITIES:

Involve in meetings with project stakeholders to understand and analyze the requirements provided by Business Analyst and Design of all the deliverables falling under every release.

Creating effective testing artifacts and test data based on defined App team tasks in Salesforce.

Developed Test cases using the requirements captured in App team task tracker.

Test scenarios are created for Positive, Negative, Boundary cases, etc. Performed all types of testing on workflows.

Performed Functional Testing, API Testing, Integration Testing and E2E Testing.

Involved on Salesforce Security testing (OWD, Roles, Profiles, Permission Set, Sharing Rules, Field level security etc.)

Experience in validating custom object testing.

Validating the Salesforce reports and dashboard to meet the requirements defined in App team task tracker.

Utilized data loader to upload multiple opportunities at once into Salesforce through API.

Coordinating with Development, Infra Support, Salesforce admin and various integrating middleware and backend systems for issue resolution and trouble-shooting.

Performed End point services testing using POSTMAN for API Web services by applying POST and GET methods.

Tracked bugs and defects in App team task tracker.

Involved in UAT testing in UAT environment, Prepared UAT test cases and testing estimates.

Involved on testing the new functionality based on test cases and coordinated with developers in fixing the issues.

Ensure that all the test cases are executed and updated in App team task tracker.

PROJECT 2 PROFILE:

Project Title

Prescription plan identifier

Duration

06/17/2019 to 31/03/2022

Role

Salesforce QA Tester

Client

ConnectiveRx – New Jersey

Tools

Salesforce, Jira, Data Loader, Workbench

PROJECT DESCRIPTION:

ConnectiveRx is a solution partner connecting patients, Pharma manufacturers and Health care providers. This project is to implement a Service solution through Service cloud by creating cases for different workflows to provision patients requiring support with their prescriptions for specialty medications. As part of this objective an exciting prescription plan will be provided to the patients through service solution by working with different Pharma manufacturers and Healthcare providers.

ROLES AND RESPONSIBILITIES:

Involve in meetings with project stakeholders to understand and analyze the requirements provided by Business and Design of all the deliverables falling under every release.

Develop, execute, and maintain test designs, including test cases and test scripts.

Develop and maintain test data as necessary to support testing efforts.

Mostly worked with Cases, Contacts, Accounts, Solutions and Reports entities in Service cloud application.

Verification & validation of Inbound Emails as converting as Cases.

Validating the Assignment rules of Cases.

Checking the functionalities of Escalation rules of Cases.

Testing the Flow functionality of the Cases by using the Call Guides.

Verification of Inbound and Outbound Cases requirements.

Validated the pick list vales based on the Record type layouts.

Thoroughly validating the validation and business rules.

Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations.

Assist development team in troubleshooting and determining root-cause of application defects and issues.

Document test results and communicate to Project Management and other Project Stakeholders.

Work with upstream and downstream application teams to execute E2E test cases.

Attend and collaborate in all stand ups, planning and design

PROJECT 3 PROFILE:

Project Title

Life Insurance portal migration

Duration

05/01/2013 – 08/31/2014

Employer

Tata Consultancy Services - India

Client

Lloyds Bank U. K

Operating Systems

Windows 8

Tools Used

Jira, Bugzilla, Postman, SOAP UI

Software

SPLUNK

Programming Languages

Core JAVA, SQL

PROJECT DESCRIPTION:

Life Insurance portal migration project was to decommission the legacy LI Portal and migrate all the Financial Advisors into a new platform to provide new and better experience for financial advisors. Also, Currently FA’s use different portal / platforms for Illustration, Contract Creation and Post issue transactions. With this new enhancement and migration all the different platforms are combined into one single window to avoid over all operation challenges and risks.

ROLES AND RESPONSIBILITIES:

Involved in the Requirement Gathering for the project to understand the functionalities.

Groomed the User Stories within the team, estimating story points & creating tasks for the same in Jira.

Validation of the Requirements coverage by preparing traceability matrix

Designed test cases based on different requirements.

Involved in review of the test cases prepared by the team.

Test cases Execution for the Sprints (2 weeks cycle).

Tested the Front End (User Interface) against the Acceptance criteria defined in stories.

Involved in validation of SPLUNK logs for UI & Services.

Tested Rest API using Postman for the service capabilities.

Compared the API responses with corresponding Oracle DB tables and columns using SQL queries.

Testing, Debugging, troubleshooting and reporting the issues with detailed steps to reproduce with corresponding test data / inputs.

Involved in giving demo to Customers at the end of each sprint.

Actively participated in PI planning, grooming sessions, Sprint Planning, Scrum call, Test case review meeting, Defect triage calls, Sprint Retrospective meetings and hosted the QA internal calls with customers

Maintained the Regression test suites and updating the changes based on the requirement changes in each release.

Performed Smoke testing, Regression testing, Functional testing.

Effectively did the Post Production validations for the releases and made sure the application is steady post deployment.

Mentored new recruits in the project by giving KT from basic to till date information about project.

Did Onsite-offshore coordination in the team.

PROJECT 4 PROFILE:

Project Title

Market Data

Duration

09/01/2011 – 05/01/2013

Employer

Tata Consultancy Services - India

Client

Lloyds Bank U.K.

Operating Systems

Windows 7

Tools

SQL Server Management Studio, ALM, Clear Quest

PROJECT DESCRIPTION:

Market data is the group which provides the real time quotes from London Stock exchanges to Lloyd’s bank which is used by the Financial Advisor. Live market data is very precious and important for the end users to do Post issue fund transfers on Insurance contracts. Market data Servers collect normalize and integrate feeds from multiple data vendors. Daily check is provided to

ensure the condition of all the backend servers who serve the data for the end users. It also supports the major regulatory change like OCC. Testing mainly involves functional testing to verify the requirement, fixes and regression testing on the impacted components.

ROLES AND RESPONSIBILITIES:

Preparing Test Plan, Test Estimation, Test Cases, Traceability Matrix.

Preparation of Test Environment with all the backend servers.

Functional Testing and Regression Testing.

Writing and executing test cases.

Detected bugs were reported using Rational Clear Quest.

Preparing Status Report, Summary report and Project metrics.

Verification and validation Testing.

Testing various backend servers of application which supports post issue transactions.

Database testing on the fundamental data stored in Market Data servers.

EDUCATIONAL QUALIFICATION

B.Tech (Civil Engineering), SRM University, Chennai, Tamil Nadu, India (2011)

Contact this candidate