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Pharmacy Technician Customer Service

Location:
Detroit, MI
Posted:
December 18, 2023

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Resume:

Nadine West

Dearborn Heights, MI 313-***-**** ad116n@r.postjobfree.com www.linkedin.com/in/nadinewest/

PROFESSIONAL PROFILE

Strategic and tactical professional with a history of success in identifying and resolving complex performance issues to improve efficiency, enhance quality, and strengthen the bottom line. Balance operational excellence with customer expectations using sound management techniques. Blend exceptionally strong people skills with utilizing data and analytical abilities to develop effective programs and resolve complex problems. Core competencies include:

Project Management

Budget Management

Reporting

Customer Service

Contract Management

Negotiations

Supplier Relations

CAREER SUMMARY

MONAT GLOBAL 2016 to 2020

A natural based hair and skin products.

Independent Market Partner

Lead a small business as a market partner, worked with people to help them enjoy beautiful, healthy fulfilling lives through a range of exceptional, naturally based products.

Provided guidance for the selection of the products according to hair types.

Provided samples and brochures to follow directions of usage.

Built good relations with a wide range of people with continuous updated communications.

KROGER PHARMACY 2013 to 2014

The US chain of pharmacies.

Certified Pharmacy Technician

Served as a pharmacy technician with tasks and responsibilities to provide patients with their necessary medications.

Helped patients via greeting them, answering questions and requests, and referring inquiries to the pharmacist.

Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level, verified receipts, removed outdated drugs.

Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.

Protected patients and employees by adhering to infection-control policies and protocols.

Organized medications for pharmacists to dispense by reading medication orders and prescriptions, prepared labels, calculated quantities.

Maintained records by recording and filing physicians’ orders and prescriptions.

Generated revenues by calculating, recording, and issuing charges.

Ensured medication availability by delivering meticulously keeping inventory records.

Contributed to team efforts by accomplishing related tasks as needed.

ALMAHABA HOSPITAL 2009 to 2011

A private family-owned hospital in Jordan.

Staff Pharmacist

Conducted all aspects of interpreting and evaluating drug therapy for inpatients within the hospital.

Prepared IVs and IV solutions.

Prepared emergency kits for the Emergency Room (ER).

Interacted with physicians and nurses regarding drug therapy.

Ensured proper control and dispensing of narcotics.

Worked with customers and provided advice and good service.

JORDAN HEALTH AID SOCIETY (JHAS) 2007 to 2009

A United Nation High Commissioner for Refugees (UNHCR).

Pharmaceutical Warehouse Manager

Led the Mobile Medical Units (MMU) program implemented between JHAS and the International Medical Corps (IMC) supporting critical services for Iraqi war refugees within Jordanian territory.

Specified qualities and quantities of drugs needed for clinics.

Prepared drug lists for purchasing and meeting with suppliers.

Studied drug products and selected suitable ones to meet program needs.

Distributed drugs to JHAS MMU clinics.

Conducted monthly drug inventories in all clinics and the main warehouse.

Controlled stock levels in the clinics and in the main warehouse.

Coordinated with doctors about their pharmaceutical requirements.

Trained clinics pharmacists and pharmacy technicians in accordance with pharmacy management standards and practices.

DAR AL-DAWA (DAD) 2005 to 2007

A big pharmaceutical manufacturer in Jordan.

Regulatory Affairs Executive

Served as Regulatory Affairs Executive for DAD Pharmaceuticals at the Research and Development Department.

Prepared literature surveys and collected the necessary technical information.

Prepared and updated technical files for DAD products for local, regional, and European markets.

Participated in documentation related to R&D Department activities.

Implemented ISO requirements.

Prepared the primary packaging material and text specifications.

Reviewed documentation with Research and Development lab and organic chemists and produced the Drug Master Files from active ingredient suppliers.

Served as the principle contact person with contract partners.

Monitored and updated all new EU and key FDA regulations, guidelines and points of information that would have an impact on any DAD projects.

Reviewed all documents related to the products and issued by R&D before sending to Quality Assurance.

Prepared CTD European File (EU–DMF), HPLC validation reports, stability study reports and pharmaceutical development reports.

Prepared Bioequivalence and Dissolution requirements for Generic Markets.

CATAFAGO PHARMACEUTICALS 2003 to 2004

A Lebanese pharmaceutical sales and distribution organization.

Medical Representative

Served as a representative of Catafago Pharmaceuticals to pharmacies and physicians throughout southern region of greater Beirut, Lebanon area.

Visited various doctors to introduce them to the medications that Catafago Pharmaceuticals distributed according to their individual specialties.

Checked the current inventory needs and arranged drug orders from the pharmacies within the southern region of Beirut.

Provided educational materials, samples, and answered specific questions regarding the pharmaceutical product line.

EDUCATION / AFFILIATIONS

Master of Science in Project Management, Colorado State University Global

Bachelor of Science, Pharmacy, Al-Zaytoonah University of Jordan



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