NAG N

Email: ad116g@r.postjobfree.com Contact No: +1-408-***-****

PROFESSIONAL SUMMARY:

Experienced Certified Salesforce professional with 8 years of diverse IT experience and 5+ years hands-on experience in Salesforce.com CRM and Force.com platform as Salesforce Developer and Administrator.

Has comprehensive understanding of CRM Business processes and involved in various SFDC implementations covering Sales Cloud, Service Cloud, Community cloud, Call center and App-exchange applications.

Well acquainted with all phases of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) with expertise in Requirement gathering, Analysis, Designing, Development and Testing.

Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods and Style Sheets.

Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.

Having Experience in developing Salesforce Lightning Apps, Components, Controllers & Events.

Experienced in Service Cloud, Sales Cloud, Community Cloud for all partner portal, customer portal.

Experience with APEX Classes, Apex Triggers, Batch Apex, Schedule Classes, Visualforce pages and integrating with external source by developing SOAP, RESTful Apex Web Services and Force.com API.

Complete understanding of the Salesforce.com CRM business process and its phases for translation of business requirements into systems design.

Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visualforce pages, LWC,Web Service APIs, Lightning Components Bundle etc. to achieve complex business functionalities.

Worked as a salesforce Business analyst for the salesforce.com Field service highliting implementation project.

Experience in Salesforce.com Configuration in creating the Custom Objects, Custom fields, buttons, links, Record types, Page layouts, User Profiles, Permission sets, Roles, Custom Labels, Custom Settings, Static resources, Assignment and Validating Rules.

Experience in creating Workflow Rules, Approval Processes to automate business process.

Expertise in using tools like Apex Data Loader, Work Bench in migrating of data.

Experience is setting up service cloud feature like omni channel,Queue Routing for inbound and outbound custom support report

Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, and Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Experience in wide range of languages and technologies such as HTML, CSS, JSP/JSF, AJAX.

Experience in SSO (single sign on).

Good experience in working on Eclipse IDE, Maven Mate for writing business logic in Apex programming language.

Used Force.com REST API Web services and SOAP Methodologies to interact with third party applications like Managed packages, Smart correspondence, MuleSoft, IVR.

Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.

Capability of learning new technologies and implementing them in the project successfully.

EDUCATION & PROFESSIONAL CERTIFICATIONS:

Bachelor of Science– Acharya Nagarjuna University, India.

Masters in Information Technology-Silicon valley university,Sanjose,CA.

Salesforce certified Platform Developer 1(SP21)

Salesforce certified Administrator(SP21)

Salesforce certified Platform App Builder.

Salesforce certified Sales Cloud Consultant.

TECHNICAL SKILLS:

Salesforce Technologies:

Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, Aura components, LWC, JavaScript, Communities, Analytic Snapshots, Case Management, Automation, Workflow & Approval processes, Dashboards, Analytic Snapshots, Custom Objects, SOQL, SOSL.

ETL/Integration Tools:

Force.com Data Loader, Connect for Outlook, Force.com Explorer and Force.com Workbench

Programming & Data Analysis:

Java, C, C++, HTML, CSS, XML

Databases:

Microsoft SQL Server 2000/2005/ 2008, MS Access, Oracle 8i/ 9i/ 10g/ 11g and DB2

Web Services:

SOAP, REST

Operating Systems:

Windows NT/2000/XP/Vista/7, Windows Server 2000/2003/2008, Linux, Unix.

Work Experience:

Emergency nurses Association june 2022–AUG 2023

Salesforce ADMINISTRATOR/developer

RESPONSIBILTIES:

Created many Lightning Components and Server-side Controllers to meet the business requirements.

Worked on different App Exchange Products (Docu sign).

Performed the role of Salesforce Lightning Developer and Pioneer member in the organization.

Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura Framework.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Worked on single sign on to provided user creation access directly to clients.

Designed, developed and deployed Apex Triggers, Apex Classes considering governor limits and various other components as per the client and application requirement.

Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura Framework.

Integrated Salesforce data with external systems by writing salesforce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Implemented the requirements on salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Experience in developing Salesforce Lightning Apps, Components, Controllers, and Events.

Used HTTP Callout using JSON to fetch records/data from other system and display them on the fly in the Visualforce Page each time the page opens.

Worked on Service now to raise production issues and used jira to assign user stories with proper comment history.

Working exposure to Demand Tool, Financial Force, Salesforce Communities, Mobile Workforce, Salesforce1 Platform.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Ebay-Sanjose MAY 2020 – April 2022

Salesforce Administrator/Developer

RESPONSIBILTIES:

Worked with end users for requirements meetings and prepared technical design document based on user requirements.

Wrote Apex classes with customized logic using SOQL, Database methods, Apex triggers upon record create/update/delete/merge.

Worked on designing part like enabling Aura framework- migration from standard salesforce static to lightning for better UI purpose.

Implemented Salesforce best practices while writing Triggers, Controllers, Batch, SOQL and avoided reaching governor limits exceptions.

Worked on Lightning components, Lightning web components, Event registration, handlers and apex classes for performing logic in the actions.

Customized Reports and Dashboards for business use and added lightning components to lightning pages and record pages.

Worked as a salesforce Business analyst for the salesforce.com Field service highliting implementation project

Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.

Experience in building new Applications with the Lightning App Builder and Lightning components

Used Salesforce Lightning Inspector to debug the lightning components during the development process.

Performed in -depth analysis of the service cloud business process to implements FSL and provide recommendations on way to improve process.

Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.

Continuous integrations and continuous delivers by Using CI/CD

Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.

Developing Lightning web components and calling apex class by using wire functionality.

Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.

Created partner community by using Community builder. And used Lwc Components in community builder.

Worked on customization like creating objects, fields, Page Layouts, Record Types, Workflow rules, Validation Rules, Approval Process by enhancing the Salesforce applications.

Worked on Custom Settings in Apex and Field Sets in Visualforce Pages.

Configured omni channel, Queue Routing, custom settings,Roles,Profile, Group Chatter,

IP whitelisting,OmniSupervisior, workflow and process builder

Experience in creating rich user interfaces (UI) using CSS, HTML, Ja Salesforce1aScript and AJAX and JSON and Angular Js.

Worked on various Custom Objects, Relationships, Tabs, Lightning apps, Salesforce1, Validation rules, Page layouts, Search layouts, Compact Layouts to organize fields in Classic and Salesforce1, Custom Links/Buttons and Related Lists.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Lightning components, Wrapper classes, Reports, Custom Objects, Custom Tabs,VS Code,LWC, Page layouts, Email Services, SOQL, SOSL, Force.com IDE.

First Republic,SFO,CA

DEC 2018 – May 2020

Salesforce Administrator/developer

RESPONSIBILTIES:

Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.

Created partner community by using Community builder.

Worked with anonymous blocks that compiled and executed in Force.com IDE, also in integrating Salesforce.com with Google Apps like mails, calendar, docs, and sites.

Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.

Built Customized reusable lightning component-UI Framework using Lightning Framework and aura framework.

Implemented Salesforce app and Lightning Experience events supported for one app container, Aura events and handlers for interactions between components.

Strong Implementation and rollout experience with Salesforce.com CRM (Sales & Service Cloud) and Force.com Platform.

Creating Web Services for handling requests and API and SAAS based applications using REST API.

Working Experience on Configuration, Customization and Development with Salesforce.com on Service Cloud.

Used Data Loader, ETL Cloud for insert, update, and bulk import or export of data from Salesforce.com subjects.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Good experience in integrating external applications with Salesforce.com both Inbound and Outbound by writing REST Callouts in Apex Classes.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Lightning components, Wrapper classes, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Force.com IDE.

Verizon, Tampa, FL MAY 2017–NOV 2018

Salesforce ADMINISTRATOR/developer

RESPONSIBILTIES:

Performed the role of Salesforce Lightning Developer and Pioneer member in the organization.

Created many Lightning Components and Server-side Controllers to meet the business requirements.

Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura Framework.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Integrated Salesforce data with external systems by writing salesforce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint.

Worked on single sign on to provided user creation access directly to clients.

Used HTTP Callout using JSON to fetch records/data from other system and display them on the fly in the Visualforce Page each time the page opens.

Designed, developed and deployed Apex Triggers, Apex Classes considering governor limits and various other components as per the client and application requirement.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Implemented the requirements on salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Experience in developing Salesforce Lightning Apps, Components, Controllers, and Events.

Worked on Service now to raise production issues and used jira to assign user stories with proper comment history.

Worked on different App Exchange Products (Docu sign).

Working exposure to Demand Tool, Financial Force, Salesforce Communities, Mobile Workforce, Salesforce1 Platform.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Quess Corp,Hyd,India NOV 2013 - MAY 2015

Salesforce Developer

RESPONSIBILITIES:

Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.

Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.

Created workflow rules and defined related tasks, email alerts, and field updates.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Developed Apex Classes, Apex Triggers, BatchApex classes and Apex Controllers to develop custom business logic.

Developed Visual force pages and dynamic pages using JavaScript, Ajax toolkit and JQuery.

Configured Data Loader and uploaded data in CSV files into Salesforce, checking for the correctness of the data.

Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com

Developed Custom Report Types, Custom Reports, and Dashboards to meet the reporting needs of the organization.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, AppExchage, Sandbox, Eclipse IDE Plug-in, Windows XP

Myclassboard.com,Hyd,India MAR 2012 -Oct 2013

Role:Java Developer.

Installed Eclipse, Apache Tomcat server and integrated it with SQL to have integrated development environment.

Extensively worked on the UI using HTML, JSP, CSS and JavaScript.

Used Hibernate to map java classes to corresponding data in database.

Wrote SQL queries to retrieve information from database.

Designed AJAX based solution to refresh the drop downs on the webpage depending on user choice.

Developed in-house project “Employee Search Portal” in Spring framework, used hibernate to access backend (SQL), used AJAX to display dynamic data on web pages.

Created SQL queries to retrieve data from database, Created web services.

Created a knowledge document on Web services.

Successfully published in Infosys KSHOP (Knowledge Sharing Portal) and was well received.

Created unit test plans, integration test plans and executed them.

Involved in project Audits and participated in team meetings effectively.

Developed the Entire application using Eclipse.

Design and development of application using Java, J2EE, Struts2, Hibernate & XML.

Designed and developed user interfaces using Velocity, HTML and CSS.

Used Hibernate framework for the backend persistence.

Developed SOAP web services using Apache CXF and Axis2 framework and deployed on Tomcat.

Developed JAX-WS web services and deployed on WebSphere Application Server.

Migrated web service applications from Tomcat to WebSphere Application Server.

Extensively used the LOG4j to log regular Debug and Exception statements.

Worked as a Team to identify bugs in application.

Environment: Java, J2EE, Struts, Servlets, JSP, JDBC, HTML, JavaScript, Eclipse, Microsoft Visio and Windows XP.

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