CAREER OBJECTIVE

Focused professional with experience in customer service,

maintenance scheduling, and documentation. Frequently praised as efficient by peers, I can be relied upon to help your team achieve its goals.

Dedicated and reliable professional possesses a deep understanding of a wide range of tools and equipment. Proven record of successfully diagnosing and resolving complex repair issues. Skilled in performing preventative maintenance to ensure smooth operations and maximize equipment life.

SKILLS

• Customer Care • Safety Standards

• Pool Operations • New Employee Training

Hazardous Chemical

Handling

• • Positive Interactions

• Routine Inspections • Customer Satisfaction

• Pool Chemistry Monitoring Equipment Maintenance and Installation

•

• Basic Tools • Pool Maintenance

• Equipment Repair • Pool Inspections

CONTACT

256-***-****

ad116f@r.postjobfree.com

Southside, AL 35907

EXPERIENCE

Pool Technician

APR 2021 - PRESENT Reynolds Pool Liner Repair, Gadsden, Alabama

• Interpreted pool water chemistry tests to make chemical adjustments and achieve proper water balance.

• Provided customer service by answering inquiries about pool care and maintenance procedures.

• Trained new employees on proper use of tools and safety protocols associated with pool maintenance tasks.

• Cleaned filter system components including backwashing sand filters and cleaning cartridge filters.

• Installed new components such as motors, timers, valves, lights and other parts.

• Inspected existing pools for safety hazards or signs of damage or deterioration.

• Conducted weekly inspections of all chemicals used in the treatment process including chlorine and pH levels. ALISON AMM

Store Manager

AUG 2018 - MAR 2021 McDonald's, Gadsden, Alabama

• Monitored operations of swimming pools to detect potential issues before they become problematic.

• Tested water chemistry and adjusted chemical feeds to maintain sanitary conditions.

• Inspected and serviced pumps, filters and chemical feed devices.

• Performed regular maintenance on pools to ensure proper functioning of pumps, filters, and chemical feed systems.

• Tested water chemistry levels to ensure optimal pH balance according to local regulations.

• Maintained and repaired pool pumps, filters, skimmers, heaters, and lighting systems.

• Stored pool and chemicals to maintain proper inventory.

• Troubleshot and repaired vacuum filters, pumps and circulators to keep pool operational.

• Diagnosed malfunctions in pool equipment and determined appropriate repairs.

• Repaired leaks in plumbing lines using advanced tools such as epoxy putty and rubber sealants.

• Purchased, received and transported chemicals and other supplies to facilitate operations.

• Replaced worn out parts such as pump impellers, O-rings and gaskets.

• Troubleshot complex mechanical problems and identified solutions to restore operations.

• Conferred with customers to determine nature of problems or explain repairs.

• Instructed customers on safe and proper use of equipment.

• Billed customers for repair work to collect payment.

• Provided leadership and motivation to team members to increase productivity and efficiency within the store. Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.

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• Solved problems and resolved conflicts for team members and customers.

• Oversaw day-to-day store operations to foster efficient and profitable operations.

• Mentored new employees on store policies and procedures while providing guidance and support in their roles.

• Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.

• Created weekly work schedules to meet staffing needs while controlling labor costs.

• Addressed employee issues, performed corrective actions, and terminated employment when necessary.

• Stocked and organized products in storage spaces and retail shelves.

• Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.

• Monitored customer service levels and implemented necessary changes to improve customer satisfaction.

• Evaluated customer feedback and complaints to locate weaknesses and improve service.

• Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.

• Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.

• Set sales targets and budgets for team leads and employees to follow.

• Arranged store cleanings and renovations during periods of low customer traffic.

• Leveraged new sales strategies to increase store revenue.

• Developed and executed marketing plans to promote store products and services.

• Prepared staff work schedules and assigned specific duties. Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.

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• Demonstrated and supported continuous improvement and growth mindset. Server

MAY 2016 - MAR 2018 Red Lobster, Gadsden, Alabama

• Ensured compliance with all applicable laws, regulations, and policies across the organization.

• Created an environment of open communication between departments that improved collaboration among teams.

• Organized and guided activities such as sales promotions requiring coordination with other department managers.

• Provided excellent customer service by anticipating needs and responding promptly to requests.

• Greeted and accommodated guests, building positive experience from first interaction.

• Demonstrated ability to interact with customers in a friendly and professional manner.

• Prioritized multiple tasks in dynamic environment and stayed calm and composed.

• Used good communication skills to reduce guest dissatisfaction.

• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

• Displayed enthusiasm and knowledge about restaurant's menu and products.

• Assisted with training of new staff members.

• Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.

• Processed payments and completed register transactions accurately.

• Used focus and memorization skills to keep track of tables and remember orders.

• Resolved customer complaints and inquiries in a timely manner.

• Exercised focus and concentration to keep track of tables and remember orders.

• Delivered customer checks and securely processed credit card or cash payments.

• Encouraged guests to buy additional items such as appetizers, drinks, and desserts.

• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

• Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.

• Resolved complex technical problems in a timely fashion utilizing problem-solving skills. EDUCATION

High School Diploma

MAY 2005 Southside High School, Southside, Alabama

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